Ye Wen from Changsha, Hunan Province, spent 3.468 million yuan to buy a Lamborghini car last year. Now, the 2023 blue SUV has been parked in front of the 4S store for three months, and the slogan on the windshield indicates the owner's appeal - return the car.
Ye Wen said that two months after he bought the new car, he began to have problems - the engine speed was abnormal when jumping from second gear to third gear. In May 2024, he sent the car to the 4S shop for maintenance, but he did not wait for the result for a month, so he asked to return the car according to the "Three Guarantees Law".
Later, the 4S store replied to him that the car met Lamborghini quality standards after factory testing. Ye Wen disagrees with this conclusion: "They are both athletes and referees. He believes that the car was handed over to the other party for maintenance for more than 30 days, and the "return" is in accordance with the regulations.
On October 18, the person in charge of the Changsha Lamborghini 4S store, which sold the car, told reporters that the factory believed that the vehicle purchased by Ye Wen met the design requirements, and the car "entered the factory" for more than a month for testing rather than "maintenance".
Both sides insisted on their own words, and the car after-sales dispute reached an impasse.
The Lamborghini SUV that Ye Wen bought is still parked in the 4S store. Except for the annotations, the pictures in this article are all pictures of Zhu Yuanxiang, a reporter of The Paper
Owners:
The engine speed is abnormal when the gear is jumped, and the car is required to be returned after more than 30 days of maintenance
On October 18, at the Lamborghini 4S store on Xiangjiang Middle Road, Changsha City, the reporter saw the Lamborghini purchased by Ye Wen - parked next to the side door of the 4S store. The blue SUV has a few eye-catching words posted on the windshield: "Return the car according to the three-guarantee method".
Ye Wen said that in mid-July, he drove the car to the front entrance of the 4S store, and later "moved" to the side considering that it would not affect the business.
The model number of this Lamborghini is the 2023 Urus. The purchase invoice shows that the price of the car is 3.468 million yuan, which was purchased by Ye Wen in April 2023, and the invoice unit is Changsha Sime Darby Automobile Sales and Service Co., Ltd., a dealer of Lamborghini.
Ye Wen said that it has only been more than two months since he bought a new car, and he found a problem through the in-car instrument - using the most commonly used "street mode" driving, when jumping from second gear to third gear, the engine speed is generally 1,900 rpm per minute, but sometimes it has to reach 3,000 rpm before jumping, resulting in slow acceleration of the car.
The car was plastered with a "Return the car" sign.
Ye Wen said that he later summed up the "law" of abnormal speed: "Generally, there is no (abnormality) in the morning and afternoon, and there is no (abnormality) in winter, but there is no summer in winter, and the temperature is a little higher." ”
Ye Wen said that he originally wanted to use this car for the company's reception to "earn face", but it became a "heart disease" for him: "Sometimes when I pass the traffic light, all the cars pass, and I am alone behind." ”
In July 2023, Ye Wen drove the car to the 4S shop for maintenance. "I started to suspect that the gearbox oil was dirty, so I changed the oil." Ye Wen said that he drove for a while and found that there was still abnormal revs. "The store manager told me that this car has a computer learning function, and it will be fine after the run-in period."
Ye Wen said that since then, in the autumn and winter of 2023, the car has not been "abnormal". However, in May 2024, as the temperature rose, he noticed that the revs increased significantly when he jumped.
On May 17 this year, Ye Wen once again sent the car to the 4S store for maintenance. According to the record of the 4S store's "Pick-up Inspection/Pick-up Order", the after-sales staff did not find the fault code, but after the car was "hot" during the test, it was found that there was an abnormal speed from the second gear to the third gear. Staff advised to "monitor real-time data and contact manufacturer support".
Ye Wen's car purchase invoice. Photo courtesy of the interviewee
The 4S store contacted the manufacturer of Lamborghini. But on June 25, 37 days after Ye Wen "sent it for repair", he asked to return the car before waiting for the maintenance results.
Ye Wen said that the basis for his return of the car was the "three guarantees" of the car.
According to the "Provisions on the Liability for Repair, Replacement and Return of Household Automobile Products" promulgated by the State Administration for Market Regulation and implemented in January 2022 - commonly known as the "Automobile Three Guarantees Law", if the cumulative repair time of a household car due to quality problems exceeds 30 days during the validity period of the Three Guarantees, and the consumer chooses to return the goods, the seller shall return the goods.
4S Shop:
The vehicle was inspected to meet quality standards and no substantial repairs were performed
Ye Wen said that after he proposed to return the car, the 4S store said that it would discuss with the headquarters.
Half a month later, the person in charge of the 4S store sent a letter from the Italy manufacturer and told Ye Wen in the form of text: "The manufacturer has confirmed that your vehicle meets Lamborghini quality standards in all modes through comprehensive testing and analysis." ”
Ye Wen did not agree with the above conclusion: "They are both athletes and referees. ”
On July 18, Ye Wen drove the car to the 4S store to "block the door" and asked to "return the car". The 4S store called the police, and the police station intervened. Later, Ye Wen drove the car to the side of the 4S store.
This escalating car consumer dispute quickly attracted local attention.
The instrument in Ye Wen's car shows that the engine speed of the second gear jump and third gear is about 3,000 revolutions per minute. Photo courtesy of the interviewee
Later, in an interview with Hunan Economic Vision, Ms. Wei, the marketing manager of the 4S store, said: "The headquarters sent experts from Italy to conduct a series of analyses of the vehicle data, and the situation on our side is that this is in line with the normal quality of Lamborghini." ”
In order to understand and verify the relevant situation, on October 18, the reporter found Wu Jinguo, the manager of the 4S store involved.
Regarding Ye Wen's reflection of the abnormal speed of the vehicle's gear jumping, Wu Jinguo did not deny it. "Occasional when it's hot. We did a few tests, and two times we didn't try it, and then we did. Wu Jinguo said that this situation is different from ordinary faults, "it itself does not light up the fault light...... As long as the ordinary fault is found where the light is on and where there is an abnormal noise, the place can be found and replaced with parts or repairs. ”
Wu Jinguo said that dealers and manufacturers attach great importance to this matter, and conducted a comprehensive test and analysis of the vehicles purchased by Ye Wen, "The final reply from the manufacturer is that it is in line with the design of Lamborghini."
The 4S store suggested that Ye Wen resolve the matter through legal means. However, Ye Wen felt that it was time-consuming and laborious to file a lawsuit with the court, and he insisted that the after-sales maintenance time of the car by the 4S shop was 37 days, plus the previous cumulative more than 40 days, which met the requirements for returning the car under the "Three Guarantees Law".
"The time when the car entered the factory is very clear on the list, which is nothing to say." Wu Jinguo said that for Ye Wen's car "entering the factory" for more than a month, "the manufacturer believes that it was for testing, no replacement of parts, and no substantive maintenance operations."
Wu Jinguo said that he was willing to compensate by extending the warranty time of the vehicle and giving away maintenance vouchers, but Ye Wen refused.
At present, the two sides are still communicating and negotiating, but there is no substantive progress.
Source: CCTV News