Mr. Ma has a Samsung mobile phone
It was said that the screen suddenly went black during the warranty period
The after-sales service told him that he needed to repair it at his own expense
The repair amount is almost enough to buy a new phone
Mr. Ma is based in Jiaxing
Last April
He was in a friend's shop in his hometown of Shandong
Bought a Samsung folding phone (Galaxy Z Flip4)
It cost 6100 yuan
Mr. Ma said
He bought it because of the appearance of the phone
It was a problem in April of this year
Mr. Ma: After I opened it, it was in a black screen, and then I closed it and then turned it on, and it would light up, and this lasted for a day.
Mr. Ma said
He didn't want to trouble his friends
Contacted Samsung after-sales directly
The phone was sent out for testing
A few days later, the other party gave feedback
Repairs are required at your own expense
Mr. Ma: Maybe it's too professional, I didn't hear it clearly, and then it means that there may be a problem with the wiring. said that if you change the cable, it is to change the inner and outer screens, and the price quoted to me at that time was more than 1800 yuan. The warranty was one year and three months, and there was no warranty (at that time), but he said that my phone was bumped too much, and he said that if there were bumps, it would not be warranted.
Mr. Ma said
At that time, there were paper test reports
He couldn't find it
This model of the phone
It was released by Samsung in 2022
He looked it up on the online shopping platform
This model is no longer sold in the official flagship store
in other online stores
The price of the new machine is already less than half of the purchase price
He didn't think it was cost-effective to spend more than 1,800 to change the screen
I asked the after-sales service to send the phone back
You can see it
This phone has two screens, inside and outside
in the state of charge
The small screen on the outside will have a lightning bolt logo
The home screen on the inside is completely black
The journalist noted
There are almost all bump marks on the phone circle
There are no noticeable cracks on the screen
Mr. Ma: I don't think it matters, because if I bump it, even if I damage the screen, it goes black, or cracks, I think I can accept it, I'm artificial. But I have a black screen on this phone for no reason, and I can't accept it. I'm in the warranty before, so I'm sure I hope it can help me replace it.
Reporter: Is there a Samsung after-sales store in Jiaxing?
Samsung mobile phone after-sales customer service hotline: If you are a folding screen, there is indeed no corresponding maintenance site in Jiaxing City.
Reporter: What is the problem with Mr. Ma's mobile phone that was detected before?
Samsung mobile phone after-sales customer service hotline: If you have this related problem, the relevant person in charge will call back to deal with it.
Samsung mobile phone after-sales service personnel: Because of the appearance of his machine, including a bump, including its rubber pad has some missing conditions, these have been explained to him. In the relevant case, it is indeed impossible to go to the warranty.
Reporter: Why did he have a black screen on his phone, is it because his screen has cracks, or is it how the screen is inside, or is there a problem with the wiring and the motherboard?
Samsung mobile phone after-sales service personnel: Our service station here, because it is not a special appraisal agency, you said that the cause of the specific failure, this may not be able to give you this answer now.
For the line mentioned by Mr. Ma
Staff said
I don't know where Mr. Ma got this from
There is currently a repair program
Samsung mobile phone after-sales service personnel: It is replaced together with our screen plus hinge and cable. Now there is a new maintenance technology, called screen maintenance, this case, consumers can send it over again, see if they can use the new technology, this may be slightly cheaper.
Reporter: What is the specific price?
Samsung mobile phone after-sales service personnel: This may have to be sent by him, let's take a look at the service station.
The reporter relayed the statement of the after-sales service personnel
Mr. Ma said he did not agree
I want to negotiate again