The owner of Mercedes-Benz questioned the 4S shop to wash the car and scratch the new car, and the store sent a red envelope of ten yuan, and the man said that he was humiliated

The official website of Beijing Youth Daily

2024-08-07 16:25Posted on the official account of Beijing Beiqing.com

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01 When Mr. Dai Haikou, when he was washing his car in the 4S store, he found an obvious scratch about 15 cm long on the door, and asked the store to compensate, but was refused.

02 The store finally gave Mr. Dai a 10 yuan red envelope as compensation, which Mr. Dai considered an insult to his dignity.

03In addition, Mr. Dai also found traces of the rear door trim of the vehicle on the day the new car was picked up, and asked the store to replace it, and the two parties reached a preliminary solution.

04 For the scratches found during the second car wash, because the cause could not be defined, the store sales manager was willing to take personal responsibility, saying that 300 yuan would be borne by her.

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In June this year, Mr. Dai from Haikou spent more than 420,000 yuan to buy a Mercedes-Benz GLC260. What do you think, on the day of picking up the car and a car wash experience afterward, Mr. Dai and the 4S store were unhappy. Mr. Dai even said that he felt humiliated. Where does this begin?

Mr. Dai: At that time, I had left beforehand, and my wife stayed behind to drive, but I was very indignant, and after two or three days I knew that I had only given 10 yuan, which I felt ashamed of. Mr. Dai said that it was about a week after picking up the car, and he drove to the 4S store to install the license plate and washed the car by the way. It was this car wash that caused a dispute.

Mr. Dai: The car was a little dirty at the time, I said we have this service, then help me wash it, but after washing it out, I found that there was an obvious scratch about 15 cm long on my car door, I said that my idea was not high at that time, even if you give me a red envelope of three or two hundred yuan, it is to let us balance our mind, he said that we symbolically give you one, this is my heart. Mr. Dai had left in advance, only to learn a few days later that the store had sent out a 10 yuan red envelope, which made him feel insulted. Moreover, Mr. Dai said that before this, that is, on the day the new car was picked up, he had an unpleasant quarrel with the 4S store because of the car wash problem.

Mr. Dai: When the car was not cleaned, he instead put a board on the back of my car, about two feet long, and dozens or hundreds of traces of that kind had been washed out on it. On the spot, Mr. Dai asked the other party to provide a set of dash cams as compensation. Later, it was found that the other party's handling was somewhat perfunctory. Mr. Dai: He said at the time (the value of the dash cam) is about 2000 yuan, I think you should at least 1000 more than 2000, because to buy a new car, we don't want to make a conflict, but it dragged on for a month, bought me a car on the Internet, my wife only looked at more than 100 yuan, very inferior tachograph.

Cheap dash cam + 10 yuan red envelope, two incidents made Mr. Dai very dissatisfied with the service of the 4S store. On the day of the interview, the reporter accompanied Mr. Dai to this 4S store. Regarding the traces on the appearance of the rear door trim found on the day of pick-up, the store said that it was indeed their responsibility. Hainan Xinghui Mercedes-Benz 4S Store Sales Manager Ms. Xu: In fact, strictly speaking, it is not a scratch, because we define a scratch as a leak primer, right, and then it belongs to some of the paint surface, but at that time there was indeed this, and then what is the customer's demand, let us compensate for a dash cam, this situation is not in the warranty, there is no warranty, In order to be satisfied, then our sales consultant went to buy a dash cam for Mr. Dai at his own expense. (Reporter: How much is that dash cam) seems to be more than 100 yuan.

Mr. Dai: I asked him how much the original factory was, I said can it be installed, he said it can be installed, the original factory is more than 1,000 nearly 2,000 yuan, (reporter: is there such a statement) (no) they have a set of robber logic, that is, I can buy it, you have to ask for it, you have to ask for it, you have to ask for it. It is difficult to define the cause of the scratches on the vehicle 4S store: 10 yuan is not compensation for the color head and for the second dispute, the store said that because the vehicle had been driven for a period of time, it could not be determined that the scratches were caused by the store's car washing. For the 10 red envelopes, Ms. Xu, the sales manager, said that it was a lottery head, not compensation. Hainan Xinghui Mercedes-Benz 4S Store Sales Manager Ms. Xu: I told the customer that we have a red envelope, but this red envelope is not compensation, or a color head, (Reporter: It is the follow-up compensation, we will discuss) Yes, the compensation is said to be compensation.

On the day of the interview, the High-tech Branch of the Haikou Municipal Administration for Market Regulation and the Haikou Municipal Bureau of Commerce were also present to coordinate the matter. For the traces of the rear door trim of the vehicle on the day of pick-up, the two parties reached a preliminary solution after coordination. Ms. Xu, Sales Manager of Hainan Xinghui Mercedes-Benz 4S Store: You said that the customer is not satisfied with which recorder we replace, then we will replace the (rear) trim plate for him.

In this regard, Mr. Dai asked the store to ensure the quality of the newly replaced rear door trim. As for the scratches found during the second car wash, since the cause could not be defined, after coordination, Ms. Xu, the sales manager, expressed her willingness to take personal responsibility. Mr. Dai: 300 yuan, I don't ask for much, what I ask for is an attitude, you know. Ms. Xu, Sales Manager of Hainan Xinghui Mercedes-Benz 4S Store: Since Mr. Dai said this amount, because this matter has passed, now we will not pursue this responsibility, and the 300 yuan will be borne by me personally.

(Live broadcast Hainan reporter: Xu Qian, He Jiangzhou)

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