Xiaomi SU7 User Satisfaction: Inferior to Tesla and Surpassing These Brands?

Fang has to drive intelligently

2024-08-09 10:53Published in Beijing

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01 Xiaomi SU7 user satisfaction report was released, with an overall satisfaction score of 9.05, excellent performance, but there are deficiencies in the seat.

02The report shows that Xiaomi SU7 has received high evaluations in terms of appearance, power, handling, safety, quality, configuration and other dimensions.

03However, the Xiaomi SU7 does not perform well in terms of spatial satisfaction and audio, with only 74% and 6.67 points, respectively.

04Despite this, the Xiaomi SU7 has an excellent performance with a high satisfaction score of 8.8 points for after-sales service.

05 Experts predict that Xiaomi SU7 is expected to become another million-selling model after BYD F3 and Haval.

The above content is generated by Tencent's hybrid model and is for reference only

The biggest advantage of the Xiaomi SU7 is that it is "good-looking", and the biggest disadvantage is the "seat".

Recently (from the end of June to July), the "Electric Vehicle User Alliance" conducted a user satisfaction survey for Xiaomi SU7 owners. Through 150 valid questionnaires, the "Xiaomi SU7 User Satisfaction Report" was issued. This report includes user experience evaluation in terms of appearance, power, handling, safety, quality, configuration, battery life, service, and intelligence.

Satisfaction: Leading domestic brands but losing to Tesla

According to the survey report, the overall satisfaction of Xiaomi SU7 users is 9.05 points, and the satisfaction of all sub-categories is above 8 points, which is an excellent performance. Although it is not as good as the all-new Model 3 (overall satisfaction score of 9.2), considering that this is Xiaomi's first car, there should be room for improvement in the future.

The Xiaomi SU7 has a Net Promoter Score (NPS) of 78.66%, ranking first among the competitors surveyed by the Electric Vehicle User Alliance.

The biggest advantage is that it is "good-looking"

The report shows that Xiaomi SU7 has many long boards, including appearance, power, control, safety, quality, and configuration, 6 satisfaction points, and the satisfaction rate is more than 90%.

The power evaluation is expected, and the original words of the user evaluation are: "The start is fast and the response is timely; In sports mode, there is plenty of power and a strong feeling of pushing back. "It's not an exaggeration to say that it can basically kill the start and acceleration of 98% of the cars on the market in seconds (of course, it is also related to my faster driving style)." "Driving on the ring road can accelerate and change lanes in one go, coupled with abundant power reserves, I don't have to worry about the impact on the rear vehicles after changing lanes, and I am very confident in overtaking, which greatly improves the efficiency of driving on the road."

What is more unexpected is the user's evaluation of Xiaomi's workmanship and quality. The Xiaomi SU7 ranks first among competitors with a quality satisfaction score of 9.06, while the SU7 has the lowest failure rate of 21.34% among competitors.

Some users commented: "I have compared BYD Han, Xiaopeng, Tesla, I feel that Xiaomi, as an emerging car company, the entire workmanship and interior are better, worthy of this price, for example, its leather, configuration, etc., some models at the same price are more conscientious." ”

In addition, the battery life is also relatively satisfactory to users. User evaluations include: "The battery life is very good, the 94-degree large battery can run more than 600 at will, and the gentle driving can even reach 700." "I went to Huangshan a few days ago, 380 one-way, there is no problem with a full charge, 4 adults in the car, a small amount of equipment, because I didn't turn on the air conditioning at night, and there is 100 battery life, I am quite satisfied." "CLTC830 running at high speed can run an average of 630, and there is no opponent in the price of 24.59w!"

The biggest drawback is the "seat"

Among the users surveyed, only 3.34% of the users had negative comments about the Xiaomi SU7, and very few users had negative comments about the Xiaomi SU7. The most complained about is the "seat", and the sound is also one of the slots.

The Xiaomi Mi SU7 has a spatial satisfaction rate of just 74%, the lowest score of any metric. Some users said: "It's not like a five-meter car length should have a two-row level"; "The rear seat cushion is short and the support is not good"; "Because of the fastback shape, the length of the backrest and floor cushions had to be compromised, and the rear row was not suitable for long trips. I am about 1.7 meters, if I sit in the front row, I sit in the back row, the cushion is relatively short, the thighs can not all be placed on the cushion, I feel very tired, I can't support the thighs, I sit for a long time, the lower body may be numb. ”

Another one that complains a lot is the sound: "The sound is really average, and the sound quality is the level of listening to a loud sound." "I didn't feel the sound quality was good with the Netease cloud music that came with the car machine, and it wasn't until I used the Kuwo music on the mobile phone that it was transferred to the car machine losslessly, and the potential of the 21 speaker was discovered, and I hope that the OTA sound quality will be available in the future."

Xiaomi SU7 after-sales service satisfaction is as high as 8.8 points, and the satisfaction rate is as high as 86.66%, which is better than many old brands, but there are still problems such as insufficient outlets, poor professionalism, and untimely response.

Overall, it was somewhat unexpected that Xiaomi's first car would have such a high satisfaction and user recommendation rate. As for the hardware of the seat, it is easier to improve; The speed of after-sales and delivery can also be improved by increasing production capacity and personnel. As far as the survey is concerned, the Xiaomi SU7 has no hard injuries.

It is foreseeable that Xiaomi SU7 is expected to become another million-selling model after BYD F3 and Haval.

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