Because of Dong Mingzhu, everyone gradually got to know Gree air conditioning, and the advertising slogan of "good air conditioning, made by Gree" spread all over the streets and alleys, and Gree has also become the most representative brand in the air conditioning industry, but who would have thought that Dong Mingzhu, who has always been the most credibility and quality, has encountered an unprecedented reputation Waterloo.
"10 years free replacement" turned out to be a scam
Recently, a lady surnamed Zhao exposed to the program team, saying that she was deceived by Gree Company, it turned out that she bought two air conditioners for her home in 2010, and the activity at that time was either to enjoy a 7% discount, or you can apply for a new machine after 10 years. After several considerations, Ms. Zhao chose the latter, thinking that a new machine was a good way, so she kept all the transaction documents and activity cards at that time.
Recently, Ms. Zhao felt that the air conditioner in her home was a little old, and it had reached the ten-year period mentioned by the merchant, so she came to the same Gree store with the original purchase bill and the free "Thanksgiving Gold Card" given by the clerk. I thought it was to fulfill the promise made 10 years ago, but who would have thought that the merchant would perform a "dead and unrecognized" on the spot.
When Ms. Zhao explained her intentions, the clerk immediately put on a straight face, saying that her store had never held such an activity. Ms. Zhao was angry on the spot, so she took out all her bills and pointed to what the Thanksgiving Gold Card said, hoping that they would not default on the bills. But even in the face of such a clear fact, the clerk still did not admit the account, saying that his store did not have such activities, and he could call the official customer service number to seek a solution.
The response from the official customer service was even more annoying
After walking out of the store, Ms. Zhao became more and more angry the more she thought about it, so she took out her mobile phone and dialed the hotline of Gree's customer service, and after inquiry, the customer service said that there was indeed such an activity, but the batch of air conditioners prepared for the event had been replaced, and the activity had already ended, so it could not meet Ms. Zhao's appeal.
I really didn't expect that the two air conditioners I bought with Gree's reputation were now in arrears, and in desperation, Ms. Zhao called the relevant media, hoping to get help.
In the face of the reporter's inquiry, the customer service changed his statement, saying that the event time was during the National Day in 2010, and Ms. Zhao bought the air conditioner on October 16 and was no longer in the holiday period.
But the question is, since it is not within the holiday period, why did the clerk of the Gree direct store still issue the Thanksgiving Gold Card to Ms. Zhao, not to mention that the remarks on this card did not mention the event time at all. Isn't this a perfunctory rule of "the final interpretation right belongs to the merchant"? But if that's the case, it's better to choose the original 7% discount.
Dong Mingzhu was scolded to the cusp
So in this summer, Ms. Zhao was very angry, and at the same time said that she would continue to pursue the matter, hoping that Gree Air Conditioning could give an ideal answer. After seeing this incident, the majority of netizens also expressed their anger, thinking that the routine of "exchanging the old for the new and not admitting the account" would only happen to some low-end businesses, but who would have thought that the famous Gree air conditioner would also be so virtuous.
Some people even took Fat Donglai as an example, because he was photographed making cold skin in the process of unhygienic, Yu Donglai's boss actually took out 8 million compensation to satisfy customers. Therefore, in our minds, we hope that there will be more and more businesses with such reputation.
Gree air conditioner was pulled down from the altar
In addition to this incident, many netizens have expressed their dissatisfaction with Gree air conditioner, some netizens said that they had bought a Gree air conditioner, and promised a warranty within 10 years when they bought it. The maintenance personnel were irresponsible at all, and in the end, they couldn't even find a trace at all, which was really frustrating.
Some netizens said that the thing they regret the most in their lives is to buy Gree air conditioners, because the quality is not good at all, not only there is abnormal noise, but also no refrigeration, and there is no good maintenance method in the store. So I wasn't surprised at all when I heard the black material of Gree air conditioner.
Gree was originally a representative of a domestic brand in our minds, but after this incident, it gradually lowered people's trust, which is really worth the loss, some netizens shouted to Dong Mingzhu, instead of spending a lot of advertising on marketing, it is better to solve this trade-in thing, which is a good explanation to the general public.
To tell the truth, if an enterprise wants to develop well, then it must be inseparable from the support of the general public, if it is because of pride and complacency, do not care about word of mouth, then it will inevitably go downhill, I hope Dong Mingzhu and the senior management can pay close attention to this matter and give you an explanation. What do you think about this matter?