With the acceleration of the pace of life and the increase of work pressure, more and more people choose takeout to solve their daily dietary problems. The rise of food delivery platforms has also given birth to the profession of food delivery riders. In addition to delivering the meals ordered by customers, delivery riders sometimes need to help carry items along the way, which makes their work more busy and complicated.
Xiao Wang is a delivery rider who has been working in the industry for almost a year. Not long ago, he received a takeaway order from a customer who ordered beef fried rice and asked him to bring two 10kg bags of rice with him in the note. Xiao Wang looked at the distance and found that it was not on the way, but in order to avoid bad reviews, he still decided to help.
On the way to deliver food, Xiao Wang deliberately took a detour to a supermarket and bought two bags of rice. At checkout, he spent a lot of time queuing, a little anxious, worried that he would delay other orders. In the end, he spent 98 yuan on these two bags of rice and quickly rushed to the customer's home.
After arriving, Xiao Wang hurriedly handed over the meal and rice to the customer because of the urgency of time. The customer scanned the code unsuccessfully, so he added Xiao Wang's WeChat and promised to transfer the money later. Xiao Wang hurried to deliver the next order, but he didn't have time to read the WeChat message.
After delivering a few orders in the afternoon, Xiao Wang finally had free time and opened WeChat to check the transfer information. To his utterance, the customer only transferred 50 yuan to him, and the price of the two bags of rice was 98 yuan. Xiao Wang immediately explained the situation to the customer on WeChat, but the other party never replied.
Nowadays, when many people order takeout, they habitually ask the takeaway guy to bring something by the way. Most customers think that the takeaway guy has to deliver food anyway, and it won't be a hassle to bring more things. However, for the delivery guy, time is money. Their earnings per order are directly related to the number of food deliveries, and if they spend extra time shopping for food, it will not only delay the delivery of food, but also affect their income.
The reason why the takeaway guy will accept some additional requests is mainly because he is afraid of bad reviews. Many customers give bad reviews at will, but a bad review has a very big impact on the delivery guy, which may directly lead to fines or lower ratings. Therefore, takeaway guys often accept various requests from customers in desperation to avoid being threatened with bad reviews.
For the delivery guys, their work is not only hard, but they also need to face various unexpected situations and additional requirements. "We understand the needs of our customers, but we hope that everyone can also understand our difficulties. It's a small thing to take something along the way, but for us, every second counts. ”
The job of a delivery boy may seem simple, but it is actually full of challenges. Not only do they have to deliver food within the allotted timeframe, but they also have to deal with a variety of additional requirements. The understanding and respect of customers is the greatest support for them. I hope that while enjoying the convenience, you can also understand the hard work of the takeaway brother, do not make too many requests at will, and do not give bad reviews at will.
When you order takeout, have you ever had the experience of letting the takeaway brother bring something along the way? Do you give a bad review to the takeaway guy? Feel free to share your stories and opinions in the comment section!