CFIC Introduction
On July 5, at the 2024 World Artificial Intelligence Conference, CPIC held a high-end insurance forum focusing on "Intelligent Digital Workforce and New Quality Productivity", and released a series of latest achievements of the Digital Workforce Lab, as well as innovative applications implemented in key business areas.
Audit Digital Workforce, Auto Insurance Online Claims Assistant, Life Insurance Agent Intelligent Assistant, Health Insurance Claims Review Digital Workforce...... On July 5, CPIC held a high-end insurance forum focusing on "Intelligent Digital Workforce and New Quality Productivity" at the World Artificial Intelligence Conference (WAIC), and released a series of latest achievements of the Digital Workforce Lab, as well as innovative applications implemented in key business areas.
Yu Bin, Vice President of CPIC, pointed out that we are standing at the starting point of the fourth industrial revolution, this time, the core driving force is artificial intelligence, and CPIC must seize this window of opportunity to answer the question of Chinese modernization.
Innovations are unveiled
Audit Digital Workforce: CPIC Audit Center has successfully deployed audit digital workforce, covering 250 auditors, significantly improving audit efficiency and quality. In order to cope with the growth of online auto insurance claims, CPIC Property & Casualty uses a large model agent to solve customer service problems in scenarios with a high degree of freedom and improve the efficiency of online claims. At present, it has been applied to the online survey business in some regions, and provides services to customers together with online claims adjusters. By the end of the year, it is planned to cover 150 operators, and the daily case handling capacity will be increased by 10%. The digital workforce of the intelligent assistant for life insurance agents, the large-scale model trainer launched by CPIC Life, uses large-scale model technology combined with psychological cognitive models to simulate real customer feedback and improve agent sales skills. Double-blind testing showed a 7.9% increase in sales by low- to mid-level agents using the product. The digital workforce for health insurance claims review, Pacific Health Insurance uses large-scale model technology to simulate the operations of claims adjusters, and significantly improves the claims automation rate by building agent reflection capabilities. Since its launch in May, the accuracy rate of claims verification in the health insurance system has been as high as 89%, surpassing the accuracy rate of the initial review of the entry team, and it is expected that by the end of 2025, an unmanned digital operation team will be formed to handle tens of millions of cases.
The forward-looking layout is accelerating
China's 14th Five-Year Plan, as a blueprint for China's development in the next five years and beyond, clearly points out that digital transformation and the development of artificial intelligence technology are one of the key forces to promote high-quality economic and social development. The State encourages enterprises to enhance their core competitiveness through digital transformation, including but not limited to the use of advanced technologies such as cloud computing, big data, blockchain, and artificial intelligence to optimize business processes, innovate products and services, and enhance customer experience.
In response to the development of the national strategy, CPIC has seized the opportunity of innovation and actively promoted the application of the insurance model as the core of the "Digital Intelligence CPIC" 2023-2025 science and technology strategy.
At the 6th China International Import Expo 2023, CPIC, iFLYTEK and Huawei jointly established the "CPIC Digital Workforce Lab" to deepen the application of large-scale model technology in the insurance industry, promote the deep integration of technology and business scenarios, and open a new chapter in the cooperation between leading enterprises and technology providers.
Xu Guoqiang, chief AI expert of the Institute of Digital Intelligence, said at the forum that in the face of challenges such as slow technology implementation, difficult evaluation, and shallow application, the CPIC large model team has promoted relevant work in stages and made important progress in infrastructure construction in the past year: first, it has built the first independent and controllable all-information innovation infrastructure in the insurance industry, which can support the high-performance training and inference of hundreds of billions of large models; Second, it has completed the efficient construction of a large model middle platform to provide support for the rapid development of digital positions for the group; Third, based on 468 financial professional materials, millions of high-quality insurance data instructions have been generated, and through rigorous testing and iteration, the self-developed insurance model has performed well in a number of exams, ensuring that the model has rich business logic, independent execution ability and in-depth understanding of customer needs.
Looking ahead, CPIC will continue to explore the in-depth application of artificial intelligence and big data in the insurance ecosystem, and use large model technology to optimize risk assessment, claims process, product customization, marketing strategy, product innovation, compliance management and customer experience, and build an intelligent system covering the entire business process. By the end of 2025, CPIC plans to complete the construction of 11 digital labor positions, covering 10,000 employees, and is expected to increase labor productivity by more than 30%.
The forum demonstrated CPIC's innovative leadership in the field of digital workforce, and made innovative explorations in the digital transformation of the insurance industry, opening a new journey of intelligent insurance services.
Source of this article: China Financial Information Center, Lujiazui Financial Network
WeChat editor: Liu Sile
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