The people take food as the sky, and food is the first thing.
Recently, the news that Haidilao, a well-known catering company, gave customers second-hand drinks, rushed to the hot search, arousing strong attention from netizens.
Mr. Chen from Guangzhou encountered an unexpected thing in Haidilao. When the family dined at the Haidilao store in Guangzhou. The child drank the kumquat lemon drink provided by Haidilao, and found that the drink was a little bitter, and Mr. Chen took the child's drink cup and found that there was a white pill at the bottom of the cup. This frightened Mr. Chan and called the waiter. The waiter's explanation was that because a waiter had put a drink on the shelf that he didn't know anyone had drunk, the waiter who served them thought it was a whole drink and brought it to his son to drink. In other words, Mr. Chen's son drank "second-hand drinks" that other customers had not finished.
What was incomprehensible to Mr. Chen was that the staff took the cup away on the pretext of testing and repeatedly refused Mr. Chen's request to take a photo for the certificate. After the dispute, the consumer has the right to preserve the evidence and take photos for retention, why Haidilao blindly refused, it is difficult to understand, Mr. Chen's family chose to report to the police.
After the police retrieved the surveillance, they learned that during the same dining time, a customer threw a white "pill" into a cup containing kumquat lemonade, drank it by himself, and put the cup on the table after drinking. The Haidilao waiter took one of the unfinished cups, while the other waiter gave the drink to Mr. Chen's child. Eventually, the contents of the cup were tested as a pill of "acetaminophen" (also known as paracetamol). The good news in the misfortune is that the pill in the cup is just a cold medicine placed by the customer. The child's health is fine.
Mr. Chen's family was very angry about the staff's handling of the situation, and Mr. Chen said that they did not accept financial compensation from Haidilao and demanded a public apology from Haidilao.
The relevant person in charge of Haidilao headquarters responded that the operation of the waiter in the store involved seriously violated the service process specifications, and Haidilao has seriously dealt with the relevant responsible persons in accordance with the system process, and instructed the regional person in charge to conduct special verification and guidance on the store's operation specifications to ensure that the service process is accurate and smooth. The staff of the Market Supervision Bureau said that an on-site inspection of the business premises involved in Haidilao has been conducted and an investigation has been filed, and the case is currently being investigated and handled.
Haidilao has always been loved by consumers for its high-quality service and unique brand culture. However, this incident undoubtedly had a negative impact on its brand image. Food safety is no trivial matter, I hope Haidilao can strengthen staff training to ensure food safety, and please pay more attention to it when dining, and protect your rights in time when you encounter problems.
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