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As the central urban area of Guangming District, Guangming Street anchors the target positioning of "Shoushan Development Bright in the Front", fully activates the three development engines of "fireworks, industrial pillars, and cultural heritage", accelerates the shaping of a new development pattern of "one heart, two wings, and three areas", and makes every effort to build a high-quality and high-value demonstration central urban area, and takes the lead in the construction of a world-class science city and the northern center of Shenzhen.
With the accelerated development of urbanization, the population, population structure, industrial development, and urban form of Guangming Street are undergoing qualitative changes, and the situation of grassroots governance has ushered in major changes.
Solve the problem from the mechanism
Guangming Street has taken a solid step forward in grassroots governance
A number of experiences and advanced practices have been "released"
Guangming Street has designated 2024 as the "Year of Deepening Grassroots Governance Reform", focusing on the new situation and new changes in grassroots governance, systematically building a "1+6+18+N" grassroots governance system of streets, communities, micro-governance circles, and micro-units, and comprehensively improving the modernization level of the grassroots governance system and governance capacity by reshaping the governance system, strengthening the governance ends, and empowering smart governance, and exploring to create a bright model of grassroots governance in super-large cities.
Recently, residents of a community in Guangming Street reported in the WeChat group that the promotion and broadcasting of surrounding enterprises seriously disturbed the people. After seeing the news, the staff of the micro-governance circle arrived at the scene as soon as possible, and used the mechanism of "issuing orders and implementing the department" to cooperate with the street functional departments to interview the enterprises involved, and finally the enterprises involved shut down the broadcast. From the reflection of the problem to the resolution of the problem, the conflict took less than an hour to deal with, and the residents were very satisfied with it.
In this way, conflicts and disputes are resolved efficiently
Thanks to the bright streets
Implement the "three-four-five" construction drawings
Guangming Street has built a closed-loop chain of "three completes" of global investigation and adsorption, comprehensive and diversified solutions, and whole-process supervision and accountability, which has greatly promoted the effectiveness of governance; Strengthen the "four-dimensional" linkage and gather the strength of the streets, including the linkage of "police grid + community grid", "government + industry", "mediation + guidance" and "publicity + training", which has led to a 44% year-on-year decrease in the total police situation of criminal security; At the same time, the neighborhoods have also established five mechanisms for case allocation, issuing orders and reporting, supervising supervision, meetings, and rewards and punishments, so as to effectively solve problems at the grassroots level and resolve them in the bud.
At present, the bright street has been realized
The police situation decreased month-on-month and year-on-year
Visits have been down by more than 40% for three consecutive months
The adsorption of contradictions and disputes has been significantly enhanced
The public order environment has improved markedly
In order to solve the problem of long service chain and scattered resources of the masses, Guangming Street has promoted the "1+6+18+N" grassroots governance system to improve the quality, expand the scope and increase the efficiency, and build a safety guardian circle, a public service circle, and a mass autonomy circle, so that the masses can enjoy real services at their doorsteps, and further enhance the people's sense of security and happiness.
Specifically, the street promotes the "five-member linkage" of fire patrol officers, urban product team members, grid members, police officers, and safety officers, and builds a "street + community + micro-governance circle" one-network unified management security model. Comprehensively sink resources such as enterprise services, party and mass services, poverty assistance, psychological services, and legal services in neighborhoods and communities, set up volunteer projects for people's livelihood services, and mobilize social resources to provide people's livelihood services. At the same time, we will promote the pluralistic co-governance of "Party branch + joint-stock company + property service enterprise + industry committee + mass organization + social organization" to solve the "old and difficult" problems that the masses are concerned about.
Fresh cases show the effectiveness of governance. For example, there are potential safety hazards in the Hive Nest Express Cabinet in Guangming Community, so the community has made many appointments with the person in charge of the Hive Hive Express Cabinet, and helped him choose another site to assist in providing power supply, and finally the matter was successfully resolved, pulling out a "mine" for the personal safety of residents.
In another example, the Baihua Community Micro Governance Circle has linked multiple social entities to fulfill their social responsibilities and jointly build a "public welfare parking lot", expanding more than 240 parking spaces, and community residents can give back to the community by participating in volunteer services and redeem parking qualifications with volunteer hours, which not only meets the demands of people's livelihood, but also realizes self-management.
Another example is that the Jikou community has created a "one-click service platform for the voice of the people", practicing "the people have a call, I have a response, the people have a request, and I have something to do". Relying on 97 WeChat groups online, a "micro-group call" channel was established, and offline through inspections, visits, convening party and mass councils, residents' councils, etc., to collect public sentiment and public opinions, and the "people's voices were handled with one click" to accept and distribute them in a unified manner, so as to realize the "unified management of people's voices through one network". Since the establishment of the platform, a total of 81 complaints have been accepted, and the safety of electricity supply and consumption in urban villages has been vigorously promoted.
One hand to grasp the people's livelihood and well-being, the other hand to grasp economic services. Guangming Street has also set up a team of economic commissioners in 18 micro-governance circles, focusing on the four key points of professional empowerment, index tasks, investment promotion, and enterprise services, comprehensively opening up the "meridians" of economic development, and promoting the economy of Guangming Street to rise against the trend, and achieve the dazzling results of the "four firsts" in the whole region in terms of gross industrial output value, industrial added value above designated size, GDP growth rate, and completion rate of fixed asset investment in 2023.
This year, Guangming Street explored the operation of the economic work micro-unit, and integrated the matters of the street office-level leaders to serve enterprises in the original governance structure, further promoted the refinement and specialization of enterprise services and economic work, continued to optimize the business environment in the jurisdiction, and injected strong impetus into the high-quality development of the economy.
With the rapid development of Guangming Science City and the rapid increase in the number of population, in order to do a good job in refined grassroots governance, solve the problems of "small horse-drawn cart", "covering the world" and "extensive management", N grassroots governance micro units have been subdivided under the system of micro governance circles, and through the establishment of autonomous committees, "micro governance circles-micro units" joint consultation and co-governance linkage mechanism and other measures, the "governance" has been carefully "governed" and the "nerve endings" of grassroots governance have been opened up.
"I didn't expect the street and community to build stone benches and stone tables so quickly, and now my neighbors and I often make appointments to play chess on the first floor of the community, and everyone is very interested!" Uncle Chen, who lives in Guangming Community and Runjiayuan, happily said that it took less than a week for this matter to be implemented from "deliberation" to implementation.
Problem- and need-oriented
"The secretary has an appointment + the people's congress deputies have an appointment" meeting
Not only for the residents of the community
A platform to reflect problems and express demands
It is also provided for the community and related departments
A deep understanding of the needs of residents,
An opportunity to discuss governance plans
At present, there are 1,106 micro-units in Guangming Street. This year, the street will continue to promote the autonomous management of commercial housing communities, and explore the establishment of business committees in non-red communities with reference to commercial housing communities. Explore the implementation of different autonomous management models for communities that are developed in phases and share safety facilities by independent groups, communities with different safety facilities and charging standards for commercial residences, and communities with commercial housing, public rental housing, and relocation housing.
Make good use of "one map" and solve the problem "on the cloud".
In view of the situation that there are many streets and communities, and there are fewer people and more things, in order to improve the overall governance level, Guangming Street comprehensively promotes the construction of smart streets through digital empowerment with the help of visual recognition technology and large model technology.
➤ Mainly include:
explore and expand the personalized topic of "Grassroots Governance Digital Platform 2.0"; Construct Guangming Street Grassroots Governance 2.0 version, unify the reporting entrance of various events, realize the rapid issuance of temporary tasks, and the automatic filling of repetitive collected data, which greatly reduces the burden of grassroots work;
It has actively explored and built intelligent assistant applications to provide effective guidance for front-line personnel to deal with appeals, greatly improving the work efficiency and satisfaction rate of public opinion express service, and has provided reply content for 234 public opinion express work orders.
At the same time, the street also explores the construction of an intelligent monitoring system for illegal dumping of land in risk plots, captures the passing mud trucks through the front-end intelligent camera, and the AI intelligent identification center reports the possible illegal dumping of soil and loess to the law enforcement team members through intelligent analysis of pictures or real-time videos, so as to realize the efficient processing of the whole process of illegal incidents from "discovery", "reporting", "disposal" and "disposal and reply", and help law enforcement officers solve problems in a timely manner.
Next, Guangming Street will continue to consolidate the digital foundation, break down data barriers, enrich the data resources of the district's "Grassroots Governance Digital Platform 2.0" around various governance applications, explore the construction of personalized topics such as tourism, transportation, and emergency dispatch, and continue to explore the potential application scenarios of smart governance, so that the "City Brain" can break the data barriers between various systems, provide one-stop information support for street dispatching and command, decision-making and command, and truly open up the whole channel of social governance.
Content source: Guangming Street Office
Editor: Mak Yongyu
Reviewer: Jin Feng, Chen Yuanyuan, Xie Yanli
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