In a corner of the hall on the first floor of the Zhuyinli Community Party and Mass Service Center in Sanli'an Street, Shushan District, a desk and a few chairs are placed, and on the wall is "Lao Meng's face-to-face service zero distance". This corner is the work position of Meng Xia, Secretary of the Party Committee of Zhuyinli Community, and it is also her service position to solve the residents' urgent needs.
"Lao Meng is face-to-face, and the service is zero-distance".
In order to further deepen and solidify the work of grassroots governance, and effectively solve the worries, worries, and worries of the masses, the community based on reality, moved the office of the secretary of the community party committee to the hall of the party and mass service center, so that the secretary can directly solve problems for the masses, and implement the "secretary face-to-face" system through door-to-door listening, sitting on duty to resolve disputes, and learning about the situation online.
Turning "people's livelihood issues" into "happiness lists"
There are many old communities in Zhuyinli Community, and the elderly account for a large proportion of the residents. There are more than 3,200 people over 60 years old and more than 600 people over 80 years old. Meng Xia has been working in the community for 18 years, patiently solving problems such as community affairs, residents' home-based elderly care and family conflict mediation. "When I was working in the lobby on the first floor, I was more concerned with problems such as residents' neighborhood disputes." Meng Xia told reporters.
Once, Ms. Chen, a resident, came to Meng Xia crying, and after careful questioning, she learned that she had been subjected to domestic violence. Meng Xia immediately found Mr. Hu and told him the relevant laws many times. Under the witness of Meng Xia, Mr. Hu wrote a letter of guarantee, and Meng Xia often visited her home to understand the situation.
The parties to the conflict sign a mediation agreement.
"Family life is a lot of trivial things." Meng Xia said that since her work, she has mediated more than 100 large and small family conflicts, neighborhood disputes, and inheritance disputes. In order to accurately understand and solve the residents' demands in the first time, Meng Xia moved her office to the hall. At the same time, in accordance with the principle of "one community and one department, one community and one position", the community has established 16 community party organizations, 3 party and mass service stations, and set up functional rooms such as Liuli Red Pavilion, Rest Corner, and Good Neighbor Center to enhance the happiness of the masses.
"The connotation of 'secretary face-to-face' is richer." Meng Xia told reporters that in addition to sitting on duty to resolve disputes, it also includes the secretary coming to listen to opinions, learning the situation online, visiting the families of empty nesters in the community, and going around the community every day to understand what residents are thinking, and turning the "people's livelihood problems" into "happiness lists".
"We like to play cards and chat together, and it would be nice if there was a place in the community for us to chat and do activities" "It seems that there is still a lack of a fitness place in our community...... During the visit, Meng Xia learned about the residents' needs for public facilities in the community. Meng Xia took the initiative to respond, and linked up with the community property, the property committee and the street community construction department to negotiate and co-build, and actively coordinated the venue and resources, promoted the implementation of facilities and equipment, and added a new fitness station for the community, which was praised by the masses.
Multi-party collaboration forms a benign interactionThe Zhuyinli community delineates the community governance area into 8 grids, with community staff serving as the grid leader, and integrates the strength of the red housekeeper, property management, and business committee to realize the complementarity, resource sharing, and overall promotion of grid governance, and jointly help the community governance to be comprehensively upgraded.
Meng Xia said that there are many old communities in the community, and there are problems such as indiscriminate display and selling, and there are problems such as insufficient law enforcement force and weak law enforcement professionalism.
The "walking chamber" mediates the "troubles" of the residents.
After promoting the "secretary face-to-face" working mechanism, Meng Xia investigated and listened to the opinions of the masses many times, fully communicated with the street urban management department, and determined to take Longhe Road as the starting point to demolish more than 40 illegal and illegal buildings of merchants along the street, renovate more than 10 mobile stalls, and urge merchants along the street to standardize their operations.
In addition, in the renovation of the old community, the community party committee has solicited residents' opinions and suggestions in the residents' grid group for many times in view of the backward infrastructure of the community, narrow roads, uneven road surfaces, aging and damaged manhole covers, sewage overflow, disorderly stacking in stairwells, and disorderly parking in front of the building.
Work with the community police to relieve the worries of residents.
Meng Xia has coordinated and communicated with the "flying line" charging in the old community many times, but the "flying line" charging phenomenon is still repeatedly banned. Meng Xia changed her thinking, took the initiative to contact charging companies, cooperated with relevant departments, planned the site and implemented the transformation of charging rain shelters and charging meters, and the problem of "flying line" charging was easily solved.
"In the process of implementing the 'secretary face-to-face' working mechanism, we highlight the rectification and rectification of problems, pay close attention to the aspirations of the people, improve the communication and coordination mechanism with the party organization as a bridge, and enhance the linkage and cooperation between units at all levels in the form of 'zero distance', and promote the formation of a benign interaction of 'face-to-face talks'." Meng Xia said.
Source | Du Rong, Chen Zheng, Sun Yujing
Audit | Zhu Chenchen Editor-in-charge| Wu Yaxiaoyue Edited | Zhang Jing Ding Mengyu
Platform construction and technical support | Anhui New Media Group