In recent years, the Human Resources and Social Security Bureau of Mengzi City, Honghe Prefecture has focused on the construction of the work style, adhered to the combination of party building guidance and serving the people, aimed at the pain points and plugged the points, adhered to the problem orientation, closely followed the needs of the masses, and continuously deepened the reform of "delegating power, delegating power, delegating power, and providing services", and did a good job in people's livelihood, so that the people's sense of gain, happiness, and security was more fulfilling, more secure, and more sustainable.
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The process of matters is "slimmed", and the number of errands is reduced
Ms. Li, who has been working outside the home, needs to return to Mongolia to handle unemployment registration and the transfer and continuation of social security relations after terminating the labor contract with the employer. When she came to the government service hall of Mengzi Municipal People's Society, the staff immediately helped her handle unemployment registration, social security relationship transfer and other businesses, and also told her in detail about the business procedures such as social security payment and retirement. "I didn't expect it to be so simple, the service here makes me feel the warmth of home." Ms. Li said that she was very satisfied with the efficient, fast and warm and thoughtful service of the staff.
I will remember the worries of the people; I will do what the people want. Mengzi Municipal Human Resources and Social Security Bureau closely focuses on the "151" work idea of the Municipal Party Committee, firmly establishes the concept of "human resources and social security work for the people", continuously optimizes the handling process, and establishes an efficient service model of "immediately, online, nearby, and one-time", accelerates the reform of "doing one thing efficiently", and promotes the improvement of human resources and social security service efficiency. The social security handling items have been "greatly slimmed", 26 items have been "run at most once", 19 categories of various certification materials have been cancelled, 45 items of information have been streamlined, and social insurance registration has been compressed from 30 working days to 1 working day, which has received rave reviews online and offline.
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Convenient services have been "accelerated" and work more efficiently
Mengzi Municipal Arbitration Court "fast establishment and quick adjustment" to efficiently handle labor dispute cases. "The case was accepted in the morning, and the case was settled through mediation in the afternoon, and the parties shook hands and made peace." This is the result of the "five fast" plan implemented by the Mengzi Labor and Personnel Dispute Arbitration Court. On September 1, 2023, Mr. Yang submitted an application for labor dispute arbitration to the Court of Arbitration, claiming severance compensation for the termination of the labor contract from the employer. The arbitrator shall examine the application and learn more about the situation from the applicant, and contact the employer to verify the case as soon as possible after receiving the application. According to the statements of both parties, the preliminary judgment of the case is clear and the evidence is sufficient, and the staff explains the law and makes suggestions to both parties from a legal perspective on the applicant's request, and organizes the two parties to reach a mediation opinion in the afternoon of the same day when they understand that both parties are willing to mediate. The claimant said: "The staff of the Court of Arbitration handled the case for me in a rigorous and efficient manner, and resolved the dispute only once, which reduced the burden of litigation for me. ”
The "integration of social mail" service opens up the "last mile". "Hello comrade, please help me check the social security participation status and print a certificate of participation." Mr. Pu went to the "Social Postal Cooperation Service Window" of the Post Office in the west section of Lianda Road to ask the counter attendant. After showing his ID card, a copy of the information material containing the proof of participation and account details was printed out and handed to him. "In the past, you had to go to the human resources and social security service hall of the municipal administrative center to print the social security details, but now you can handle it at the postal savings bank at the door of the unit, this service is really convenient!" Mr. Pu gave a happy thumbs up. The service that Mr. Pu enjoys is the integrated service of "social postal cooperation" being carried out by the Mengzi Municipal Human Resources and Social Security Bureau, and the masses can handle business at the door and next to the unit, realizing the "nearby quick service" and "can be done around you".
The "carnation" service of the human resources and social security helps to "build a nest and attract phoenixes". Mengzi Municipal Human Resources and Social Security Bureau continues to deepen the service concept, enhance service awareness, improve work efficiency, provide enterprises with convenient, flexible, transparent and efficient, high-quality and heart-warming social security "carnation" services, and help the government create a first-class business environment to "build a nest and attract phoenixes". In March 2023, when the Social Security Center learned that the 48GW monocrystalline Rarod Honghe project of Jiangsu Meike had landed in Mengzi Economic Development Zone, which could provide more than 5,000 jobs for Mengzi, it took the initiative to connect with Yunnan Nanke New Energy Development Co., Ltd. to provide timely enterprise services, face-to-face communication, understand the needs of enterprises, provide on-site business guidance, and bring back the roster of newly hired employees in advance. In 2023, 1,647 employees of the unit will be successfully insured.
Third, the window upgrade is "iterative", and the service experience is better
Use the "five excellent" gold standard to create a "service model room". Mengzi Municipal Human Resources and Social Security Bureau is characterized by "de-administrative, people-friendly", creating a warm home that is "easy to enter, participate in, and shared" for the masses, turning the "office hall" into a "mass living room", and integrating the layout of consulting service area, business handling area, rest and waiting area, self-service area and "Party and Mass Station", "Mommy Warm Heart Cottage", "Children's Reading Area", "City Book Corner" and "Shared Space", and putting on the "warm coat" of "human and social blue" for the masses rest seats, so that every corner of the hall is telling The "warm story" of "Warm Human Society" implements the small things that benefit the people to the details.
The small window reflects the temperature of human resources and social services. "At the beginning of March 2023, I went to the service hall of Mengzi Human Resources and Social Security to see several service windows, windows and windows, waiting for numbers, consulting and inquiry, and people coming in and out, for a new arrival in Mengzi settlement, the first time to the service hall to handle the insurance business manager, I am at a loss, and I don't know how to handle it, I thought that in less than 1 month, after getting the counter staff's patient answers and careful guidance many times, I completed the first batch of 534 employees of the unit to participate in the insurance, such a service left a deep impression on me." On April 18, 2023, Mr. Zhang, the social security manager of Honghe Yunnan Nanke New Energy Development Co., Ltd., held a pennant to the office of Mengzi Social Security Center to express his gratitude.
The clues of wage arrears "have been implemented in everything, and there is an echo in everything". "Thank you very much for your help, I've already gotten paid." Such short messages are often received by the staff of the Mengzi Municipal Labor and Social Security Inspection Section. In January 2020, Mr. Chen sent a pennant to express his gratitude to the staff of the Mengzi Municipal Labor and Social Security Supervision Section. Previously, Mr. Chen reported that the employer had not paid his salary, but after verification, the staff gave full play to the "spirit of the gold medal shop" and provided him with "one-to-one" assistant agency services, and finally helped Mr. Chen successfully recover his salary. Mr. Chen said movingly: "The enthusiasm and responsibility of the staff have saved me from running a lot of wrongful roads, and I am really doing things for the people." ”
Source: Mengzi Municipal Human Resources and Social Security Bureau
Editor: Xiao Jinlan
Review: Wang Liping, Li Qing