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Improve service and deliver warmth with love! A thank you letter from my 93-year-old grandfather

author:Family Doctor Newspaper

The hemodialysis room is a place of hope and love, where not only the medical staff take care of each other, but also the patients support and encourage each other. In this special space, every patient is writing the story of life with their own strength and bravery.

Improve service and deliver warmth with love! A thank you letter from my 93-year-old grandfather

During the epidemic, Grandpa Cao entrusted all his treatment and care to the medical staff of the hemodialysis room for the first time

During the epidemic, in the First Hospital of Nanchang City, all patients who needed dialysis were transported in and out of the hemodialysis room by medical staff. One day, Grandpa Cao suddenly said to the head nurse Cao Caixia: "Xiao Cao, my children are all abroad, and there is no one close to me, I am very afraid, afraid of causing trouble to the comrades in the hemodialysis room, and I am also afraid that I will be infected, and I can't even see the last side of my children......" Hearing Grandpa Cao say this, the head nurse Cao Caixia immediately held her grandfather's hand and comforted: "Old Cao, don't worry, we are all by your side, wait for the registration, invoicing, and medicine, I will do it, you will do hemodialysis in a down-to-earth manner, and do a good job of protective measures, If you feel any discomfort at home, just call me. In this way, every time Grandpa Cao successfully completed dialysis, the head nurse Cao Caixia gave him a thumbs up, praised Grandpa Cao, and encouraged Grandpa Cao to continue to work hard, it was precisely because of the company of the medical staff in the hemodialysis room that Grandpa Cao, who was 91 years old at the time, safely spent those unforgettable years.

Improve service and deliver warmth with love! A thank you letter from my 93-year-old grandfather

Thank you from Grandpa Cao's family and caregivers

At the beginning of 2024, Grandpa Cao was admitted to the hospital for dizziness for 3 days and cough for 5 days, and the examination found that Grandpa Cao's blood pressure decreased during the dialysis process due to many underlying diseases, and the excess water in the body could not be filtered out, resulting in left lung infection and pleural effusion, which further aggravated heart failure.

So, how can we improve Grandpa Cao's situation? After comprehensive consideration, Dr. Chen Huimin of the hemodialysis room recommended Grandpa Cao to undergo bedside CRRT treatment, which not only allows for slow and continuous ultrafiltration, but also has little impact on hemodynamics, which is more conducive to Grandpa Cao's body to filter out excess water and has a better detoxification effect. But considering that the treatment took longer than usual, Grandpa Cao thought about it for a long time and finally rejected the suggestion.

The next day, Dr. Liu Feiyan from the hemodialysis room went to the ward again and explained in detail to Grandpa Cao the necessity and superiority of CRRT treatment based on his condition, but Grandpa Cao still said that he needed to think again. After Zhou Ying, the director of the hemodialysis room, learned about the relevant situation, she immediately went to Grandpa Cao's bedside and patiently communicated with Grandpa Cao again.

Improve service and deliver warmth with love! A thank you letter from my 93-year-old grandfather

Zhou Ying, director of the hemodialysis room, and Grandpa Cao communicated patiently

On the third day, after bedside CRRT treatment, Grandpa Cao's heart failure was significantly alleviated, and after actively cooperating with drug treatment, Grandpa Cao was successfully discharged from the hospital on the 9th day of hospitalization. Before being discharged from the hospital, 93-year-old Grandpa Cao picked up the pen tremblingly, affectionately wrote a letter of thanks to the medical staff in the hemodialysis room, and together with his family, entrusted all his treatment and care to the hemodialysis room team for the second time.

Improve service and deliver warmth with love! A thank you letter from my 93-year-old grandfather

Not long ago, a kidney meeting was held in the hemodialysis room, and Grandpa Cao was unable to arrive at the scene due to physical reasons, but the medical staff in the hemodialysis room forwarded the recorded video to Grandpa Cao for viewing as soon as possible. After watching the video, Grandpa Cao said with confidence: "I want to strive for another 7 years of dialysis, so that we can celebrate our 100th birthday together."

Grandpa Cao's thank you letter is like a beam of light, illuminating and warming the long road of medical workers' careers! It is more like a spur, so that medical workers always adhere to the service concept of "strong professionalism, emphasis on humanity, and quality improvement", constantly deepen medical services, and better provide better and more convenient medical services for the masses.

Author: Zhang Li, Hemodialysis Room, First Hospital of Nanchang City

Correspondent: Liu Zheng

Editor: Huang Menglin

Reviewer: Chen Shirui

Issued: Daley Red

Picture: Some of the pictures in this article are from the Internet, the copyright belongs to the original author, if there is any infringement, please contact us to delete.

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