How does Panjiang Coal and Power Group Hospital improve the doctor-patient experience by using "one-stop service center + WeChat applet" and other "Internet + hospital" methods? Let's find out.
In the oncology department of Panjiang Coal and Power Group Hospital, Mr. Li, a patient with nasopharyngeal cancer, is discussing his recovery with the attending doctor. Mr. Li told reporters that through the professional treatment and careful care given by the hospital, his condition has gradually improved, and he is able to live and work normally, and he is very satisfied.
Patient Li Zhifu At the beginning, I had two or three courses of treatment in Kunming, Panjiang Coal and Power Group Hospital was close to my home, so I transferred here to do chemoradiotherapy, and I felt that the effect was very good for the first time, and I thought it was very good to do 32 radiotherapy treatments.
It is understood that the Oncology Department of Panjiang Coal and Power Group Hospital is the earliest cancer diagnosis and treatment specialty established in Panzhou City, the first to carry out radiotherapy in Panzhou, and the only local hospital with radiotherapy equipment. With Ekta Synergy's electron linear accelerator and Philips large-aperture analog CT radiotherapy equipment, it can carry out intensity-modulated radiation therapy.
Huang Li, Director of the Oncology Department of Panjiang Coal and Power Group Hospital In November 2021, we were the first unit in Liupanshui to carry out intensity-modulated radiotherapy technology and achieve precision radiotherapy. Up to now, more than 400 patients with different solid tumors have been diagnosed and treated, all of which have achieved good treatment results, and in 2022, it was rated as a provincial key clinical specialty construction unit by Guizhou Province, and a doctor workstation of Professor Yang Yi, director of the Department of Radiation Therapy of Yunnan Provincial Cancer Hospital, has also been set up to solve the problem of difficulty in seeing a doctor for cancer patients in Panzhou.
Precise rehabilitation for health. The Department of Rehabilitation Medicine is the Rehabilitation Specialty Alliance of the Affiliated Hospital of Guizhou Medical University and the core institution of children's rehabilitation in Guizhou Province, integrating prevention, clinical, rehabilitation and health care, with an area of more than 3,600 square meters and advanced rehabilitation equipment, providing modern and traditional rehabilitation treatment for adults and children. It is mainly equipped with large-scale instruments and equipment such as lower limb exoskeleton robots and OT intelligent evaluation and training systems, with hyperbaric oxygen chambers and musculoskeletal ultrasound, and complete subspecialty classification.
Wu Zhaoyou, Director of the Department of Rehabilitation Medicine of Panjiang Coal and Power Group Hospital, rehabilitation medical technology and treatment technology are in a leading position in the city, and the projects that the department can carry out include neurological rehabilitation, orthopedic rehabilitation, cardiopulmonary rehabilitation, pain rehabilitation, children's rehabilitation technology, etc., severe rehabilitation technology is one of the advantages of the current department, many severe stroke patients, coma patients, severe pneumonia and tracheostomy, swallowing disorder patients, after our systematic rehabilitation treatment, can return to the family and even the society; In terms of children's rehabilitation, in addition to conventional developmental delay, autism, and cerebral palsy, the early rehabilitation treatment of neonatal diseases is also one of the biggest highlights of our department.
Rehabilitation Medicine Department Patient's Family Wang Jiao The treatment environment of the hospital is very good, the equipment is very advanced, and the medical staff is also very enthusiastic.
In terms of service quality, the hospital's services follow the public opinion, take improving patients' medical experience as the focus and foothold of its work, and provide convenient services for patients through intimate measures such as setting up one-stop service centers and customer service centers. At the same time, with the help of "Internet + smart medical care", it will effectively promote the speed and shift of high-quality medical services, so that patients can fully experience the great convenience brought by scientific and technological changes.
Shen Lirong, staff of the outpatient department of Panjiang Coal and Power Group Hospital In the past, patients came to the hospital to handle business, upstairs and downstairs back and forth, laborious and time-consuming, but now our hospital has a one-stop service center, and at the same time, the use of WeChat applets and other "Internet + hospital" methods to launch a lot of online business, greatly shortening the time for patients to come to the hospital for treatment, and further improving the patient's medical experience.
At the same time, in order to better meet the medical service needs of the general public, the hospital keeps up with the pace of medical equipment development, and has successively introduced large-scale high-end medical equipment such as the international cutting-edge SIGNA Pioneer 3.0T magnetic resonance, and actively carries out new technologies and projects, so that patients can feel high-quality, efficient and convenient medical services.
In the next stage, our hospital will always adhere to the people's health as the center, take the overall situation with high-quality development, go all out to improve the effectiveness of discipline construction, give full play to the demonstration and radiation role of key specialties, deepen the coordinated development of medical education and research, strengthen the construction of specialist talent team, promote technological innovation and transformation, further improve the hospital's diagnosis and treatment technology and medical quality level, continuously optimize the service model, and enhance the people's sense of gain, happiness and security in medical treatment with real work results.