Elephant News reporter Wang Haofeng and Li Peng
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"I bought brand gold jewelry in a regular merchant, and the quality warranty is available, and when I went to the recycling place, he said that he wanted to burn it, and after burning, he said that my gold was not pure, and then deducted more than 5,000 yuan from me for this reason." On the afternoon of April 30, Ms. Ma, a citizen of Zhengzhou, briefed reporters on her experience.
Recently, the price of gold has continued to refresh the record high, under the influence of gold price fluctuations, the gold recycling business ushered in a peak, but due to the rush to realize, consumers are easy to step on the pit if they are not careful. Recently, a number of consumers have reported that they have encountered many problems in the gold recycling process.
Nearly half of the gold was "identified" to be impure and recycled with an 85% discount
In the past few years, Ms. Ma, a citizen of Zhengzhou, has purchased a lot of gold jewelry from well-known brands such as Chow Tai Fook and Chow Sang Sang, on the one hand, to wear it for herself, and on the other hand, as a financial management. Seeing the recent fluctuations in gold prices, she is ready to take advantage of the high level to cash in.
"Actually, there are a lot of gold recycling shops, but I want to compare them more. I searched for one on the Internet, and he said that in Zhengzhou Land Center, I saw that it was quite close, so I added WeChat. Ms. Ma said that the other party said that it was very secure at the time, and the gold recovery price quoted was also higher than the gold price of the market that day, "I was quoted 540 yuan a gram." ”
After the phone call, Ms. Ma went to the luxury exchange in Room 1109 of the Rand Center and provided the "appraiser" with the notes at the time of the purchase, which showed a total of 71.04 grams. After the "appraiser" weighs the gold jewelry, he makes a request.
"He said that he would use fire to test the authenticity of the gold, and when he saw that the necklace and earrings were burned into a small gold lump, after burning, the 'appraiser' said that more than 4 grams of it were fake, and then said that more than 41 grams were impure." Ms. Ma was puzzled and proposed to use professional instruments to test the purity of gold, but the other party said that they did not have identification instruments here, and there was no identification center in Zhengzhou, so they needed to go to Beijing to identify them.
Ms. Ma said that good jewelry has been burned into irregular blocks, and there is no way to wear it, so she has to make an 85% discount according to the other party's requirements, "There is a difference of about 5,000 yuan, which is equivalent to 10 grams." ”
"Actually, I could choose not to sell it at that time, but I didn't understand it, thinking it was really a problem. He also said that your brand of gold had been faked at 315 or something, which made me scared. Ms. Ma said that she later found out from the Internet that there was a routine of discounting the gold with impure fineness, and only then did she realize that she might have been deceived.
"At about 6 o'clock in the afternoon of the same day, I went to the luxury exchange again and asked for a refund of the gold, or to make up the difference, but the store manager said that the gold was shipped at 6 o'clock and could not be recovered." Ms. Ma said that she called the police at the time, but when the police came to understand the situation, they said that they were not within their jurisdiction and suggested that they complain to the Consumer Association or go to court to file a lawsuit.
A few days later, the same company, the same routine, everything that happened to Ms. Ma was repeated again in Ms. Wei, a citizen of Zhengzhou. She sold a gold lock and lost more than 1,000 yuan.
No appraiser qualification, no instrument appraisal How can the recycling agency judge the authenticity of gold
On the afternoon of May 8, the reporter and Ms. Ma came to the Zhenshang Luxury Exchange on the 11th floor of the LAND Center and met Manager Wang, who claimed to be the person in charge of the company.
In the face of reporters' questions, Manager Wang's attitude was very tough, saying that they recovered the gold in accordance with the legal and compliant process, and there was no fraud.
When the reporter asked whether the company had the qualification to recycle gold, Manager Wang directly said: "You are not qualified to investigate." ”
When the reporter asked again whether the appraisers of the Zhenshang Luxury Exchange had appraiser qualifications, Manager Wang said: "We don't need any appraiser qualifications, and all our acquisition processes are just a transaction process. ”
The appraisers did not have the qualifications of appraisers, and they did not use the appraisal instruments to conduct the appraisal, so how could the staff of the Zhenshang Luxury Exchange conclude that the purity of the gold of Ms. Ma and Ms. Wei was not sufficient and was fake? on this. Manager Wang said: "What you are asking now is beyond the scope of being a reporter, and if I don't answer, you are not qualified." ”
After that, Manager Wang called the police on the grounds that the reporter's interview disrupted their normal business order, and a few minutes, the police arrived at the scene, checked the press card and then left.
On the inner wall of this luxury exchange, the reporter saw their business license, the name marked on it is Zhengzhou Jinshui District Puyin Jewelry Store, the operator Sun Gaojun, the business scope is jewelry retail, leather products sales, leather sales luggage sales, watches and clocks sales, second-hand daily necessities sales, electronic product sales, jewelry recycling and repair services, metal products sales (except for projects subject to approval in accordance with the law, with the business license to carry out business activities independently). Gold recycling, on the other hand, is precisely a project that must be approved in accordance with the law.
According to the mainland's regulations on the acquisition of gold and silver, Article 8 of the Regulations of the People's Republic of China on the Administration of Gold and Silver stipulates that the acquisition of gold and silver shall be handled by the People's Bank of China. Except with the permission or entrustment of the People's Bank of China, no unit or individual may purchase gold or silver. Article 12 stipulates that individuals selling gold and silver must sell them to the People's Bank of China. Article 19 stipulates that units applying for the operation (processing and sale) of gold and silver products, chemical products containing gold and silver, and the recovery of gold and silver from waste residues, waste liquids and waste materials containing gold and silver must follow the relevant state regulations and examination and approval procedures, be examined and approved by the People's Bank of China and relevant competent authorities, and be registered and issued with a business license by the administrative organ for industry and commerce before they can do business.
Expert: Zhengzhou has gold appraisers and equipment, so there is no need to go to Beijing
Is there a gold appraisal institution and professional identification and testing equipment in Zhengzhou? How can Ms. Ma and Ms. Wei defend their rights?
The reporter interviewed Zhang Jie, president of the Zhengzhou Jewelry and Jade Jewelry Industry Association, who told reporters that Zhengzhou is not without a professional gold appraisal center, not only that, but almost every gold store has corresponding gold appraisal personnel and identification equipment. Therefore, the claim of this luxury exchange that Zhengzhou cannot identify the purity and authenticity of the gold, and must go to Beijing to identify it is obviously untenable.
"There are a lot of advertisements on the Internet for high-priced recycling of gold, and the quoted price is often higher than the price of gold in the market of the day. This is also a routine for consumers to avoid. Li Xuejing, sales manager of Liuhui Jewelry, said.
"I advise everyone, when you go to this place to return the gold, be sure to take your own mobile phone to record all the process, weigh and recycle, and protect yourself. This is important for you to get evidence later. Mu Qiang, the former director of the Henan Provincial Jewelry Quality Supervision and Inspection Station, reminded consumers to learn to protect themselves.
Lawyer: In case of gold recovery disputes, please pay attention to keep these evidence
In response to the experiences of Ms. Ma and Ms. Wei, Liang Xinglu of Beijing Zhonglun W&D (Zhengzhou) Law Firm, believes that on the issue of gold recycling fraud, if only the person seeking help and the gold recycling store only rely on the verbal representation, the purity of the gold and whether there is fake gold is in a state that cannot be verified, and the person seeking help can protect his rights and interests through civil litigation. First, the person seeking help provides proof of purchase of his gold jewelry, which can preliminarily prove the purity and gram size of the gold jewelry. Second, the gold recycling store should provide the burned gold and have a professional determine the purity of the gold and whether there is counterfeit gold. If the gold has already been sold, the original operating books should be provided to prove the purity at which the gold was sold and how the fake gold was sold. Thirdly, if the gold recovery store is unable to provide any evidence, then the proof of purchase of the person seeking help may be the primary evidence for determining the purity of the gold and the absence of counterfeit gold. Fourth, the person seeking help can also cooperate with the relevant departments in a timely manner to obtain the monitoring and electronic scales in the store to retain the evidence.
At the end of the interview, Ms. Ma received a call from the Zhengzhou Consumer Association. The staff of the Consumer Association told her that her complaint had been accepted by the Consumer Association and that it would be dealt with accordingly in the near future.
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