Luckin Coffee responded to the moldy ice cube incident, and the customer vomited many times, causing concern.
The Luckin coffee shop involved was exposed to moldy ice cubes, which affected the health of customers, and the market supervision department has intervened in the investigation.
Luckin Coffee Ice Cube was complained of mold, and the customer involved was unwell, and the EAA has initiated an investigation process.
What the hell is going on with moldy ice cubes? How did Luckin Coffee respond?
The content of this article has real sources of information, which are repeated at the end of the article
cause
On May 8, a consumer posted a news on the Internet, saying that he found a problem with the ice cubes in the drinks he bought in a store in Huanggang, Hubei Province, and that the ice cubes were moldy, and he began to vomit after drinking them, and he vomited several times.
After the matter was released, it quickly became a hot search, which attracted widespread attention and discussion among netizens, not only Luckin Coffee, but also other consumers found that Manner Coffee's store in Beijing had the problem of foreign objects wrapped in ice cubes.
Before that, some consumers had posted on the Internet that there was a problem in the ice cubes, which looked like white crystals, and it was not clear what they were.
The consumer in Huanggang felt unwell after drinking the coffee, vomited three times, lifted the lid of the coffee cup and found that the ice cubes had grown hair and mildew, and immediately complained to the Market Supervision Bureau.
- That is, on May 9, Luckin Coffee's customer service responded that it would record and feed back to the specialized personnel to deal with the matter.
Moldy ice cubes?
Isn't ice just frozen by water? How can water be moldy? In fact, the food safety problem caused by ice cubes in the catering industry has been a long time, and it is normal for cold drinks to be sent to the hospital if they are not careful, what is the situation?
In fact, the problem of ice cube bacteria has always existed in many well-known companies, but we don't pay much attention to this problem, for example, in 2020, the total number of edible ice colonies of Heytea exceeded the standard, full of food safety risks.
Not only that, but there are also 4 other fruit teas and milk teas found that the number of colonies exceeds the standard, and there are also drinks that have been detected with E. coli, which exceed the standard by 11 times.
It stands to reason that there shouldn't be so many problems with ice cubes, after all, according to our concept, ice cubes are low, and low temperatures are not suitable for the reproduction of bacteria and viruses, but the facts are here.
In fact, if you think about it from another angle, you can understand that ice is made of water, so if the water is not clean, can ice be clean? No way, if there are bacteria in the water, the ice is not safe in any way.
Even if the microorganisms in the ice have been forced to stop moving due to the low temperature, it is easy to understand that they will resume their activities when the environment is suitable after entering the body.
Ice machines need to be cleaned frequently, but if the corners of the ice machine are not cleaned, there will be a phenomenon of ice cubes being contaminated, if what the consumer says is true, it is very likely that the clerk is lazy and did not clean the ice machine carefully.
There is also a possibility that the ice is contaminated in the process of transportation or storage, and many businesses generally have a large opening in the storage container in order to facilitate the access of the ice cube, which increases the probability of the pollution source entering the container.
The other situation is a bit serious, some businesses will in order to "make the best use of things", reflect a black heart, take the ice cubes that store seafood and aquatic products to make ice drinks, this ice cubes are likely to have all kinds of parasites and germs.
Looking at it this way, you can understand that the ice cubes are dirty, and you are not exaggerating, as for what the reason for Luckin Coffee this time, we still don't know.
But judging from the results, the consumer just vomited, and did not endanger physical safety, if you look at it this way, it is worth rejoicing, there is no major incident, and the matter is not serious, then it will end well.
Luckin Coffee responded
After the consumer in Huanggang drank the coffee and complained, he brought the coffee back to the store where he bought it, and the clerk responded that the ice cubes looked like there was ash, and the consumer said that the headquarters of Luckin had refunded him, and if he was still unwell, he could contact the headquarters again.
And on May 9, a reporter wanted to contact the consumer, but he couldn't get in touch, and the video and news of the revelation posted by the consumer on the Internet could no longer be found, I don't know if he deleted it or hid it.
This is interesting, is there any problem here, otherwise how can this consumer not be contacted, and the video will be hidden from others to continue to watch and spread, which makes people wonder.
Still on May 9, the reporter couldn't contact the consumer, so he contacted the official customer service of Luckin Coffee, and the customer service responded normally.
The customer service said that the response to the survey will be published on the public media and social platforms, and you can go to see the specific results and process when the time comes.
Luckin can be said to be a well-known coffee brand in China, with the largest number of stores in China, according to statistics, as of the end of March 2024, Luckin has more than 18,000 stores.
In addition to the number of stores, the financial report data was also released normally, with revenue of 6.278 billion yuan in the first quarter, an increase of 41.50% year-on-year, and a profit of 565 million yuan in the same period of the previous year.
Manner coffee was pointed out by consumers that a foreign object was found?
On May 10, Manner Coffee's store in Beijing was told by consumers that there was a foreign object in the coffee, and after an inspection by the store staff, it was determined that there was no problem with the ice machine in the store, and the problem appeared elsewhere.
There is some grease in the coffee, and because the ice cubes made by the ice machine are hollow, the grease may seep into the inside of the ice cubes after the employee pours the coffee into it, and it looks like a foreign matter.
After communicating with the consumer, the store replaced the order and used a new drink delivery, and the consumer said that he was satisfied with the store's handling and deleted the content posted on social networks.
When you look at something in the ice cube, it's actually because it's hollow, and when you make a drink, the air and foam go in, and through the ice cube, it looks like there's a foreign matter, and when the ice comes into contact with the air, there will be small bubbles inside, and it looks like a white thing, but it's not dirty.
The reporter also asked the manufacturer of the ice machine, and the manufacturer said that the foreign objects in the ice may be something flying into the machine when making ice, or there is scale in the water, and they suggest that the ice machine should be cleaned frequently.
Luckin's clerk told reporters that they spend more than 1 hour cleaning the ice machine every week, and they will clean it every month, at least two hours, and the clerk also said that the moldy ice cubes of Luckin may be a problem in individual stores, and the headquarters attaches great importance to food safety.
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The Paper-Heytea was found to be contaminated with microorganisms, and there were 4 food hygiene scandals in a row within half a year
https://www.thepaper.cn/newsDetail_forward_7830013
Chinanews.com-Luckin Coffee was exposed to mildew of ice cubes, and customer service responded that the cause is being investigated to ensure the production standards ...
https://news.china.com/socialgd/10000169/20240510/46495534.html
The Paper-Luckin responded to the fact that the coffee was exposed to ice cube mildew, and the party: vomited 3 times, and the Market Supervision Bureau intervened
https://www.thepaper.cn/newsDetail_forward_27315674
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