With the rapid development of the Internet, the online car-hailing industry is also more and more favored by everyone, compared with the traditional way of travel, online car-hailing is not only convenient and fast, but also relatively economical, it can be said to benefit from the product of scientific and technological progress, but in the process of using online car-hailing, it is inevitable to encounter some embarrassing things, such as encountering some extreme passengers, their requirements may exceed the scope of the driver's service, so it is easy to cause some contradictions and disputes.
This also brings a certain amount of trouble to the work of the driver, because when they work, they must not only protect their legitimate rights and interests, but also try to meet the reasonable needs of passengers as much as possible, once there is a contradiction, but also learn to face it with a more tolerant attitude, only in this way can they resolve the contradiction and avoid affecting their work.
Recently, there was an online car-hailing driver from Shenzhen, Guangdong, who almost fell into a battle of words because of an order-taking incident, and the cause of the incident was because of a passenger's outrageous request, he directly asked the driver to carry himself to the 20th floor, which the driver refused.
The passengers also gave bad reviews to the driver, triggering a series of complaints and appeals, but when the online car-hailing platform concerned was dealing with the matter, there were some unexpected "divine replies", which made many netizens can't help but burst into laughter after reading it.
Incident recap: The ride-hailing driver encountered an outrageous passenger and asked him to carry himself up to the 20th floor
Recently, a video of a complaint from an online car-hailing driver in Shenzhen, Guangdong Province spread on the Internet, it turned out that the driver went to the pick-up location according to the navigation route provided by the passenger after receiving an order, but it turned out that the passenger's location was on a higher floor, and the passenger's specific requirements made him feel very speechless.
It turned out that the passenger directly asked the driver to carry himself to the 20th floor, as an ordinary online car-hailing driver, he did not have the obligation and responsibility to accept such a request, so after learning of the passenger's request, the driver also refused, and also tried to communicate with the passenger, hoping that the passenger could pick up someone downstairs.
However, the passenger does not seem to be willing to accept other suggestions, and still insists that the driver carry himself to the 20th floor, such a request is indeed a bit "outrageous", as a driver, he did not agree, and in the end, he was directly given a bad review by the passenger because of his refusal of the passenger's request.
In the face of such a situation, the driver felt very aggrieved and helpless, so he exposed his experience, and hoped to get some help and support, hoping that the platform could revoke the bad review, and also hoped to arouse everyone's attention to such incidents.
However, after learning of the incident, the online car-hailing platform did not give the driver the support and help it deserved, and their reply made many people feel surprised and speechless, and the original platform staff directly told the driver that they could not revoke the bad review for him, and asked him to "carry the passenger on the 20th floor", such a reply is simply outrageous.
Not only did it not protect the legitimate rights and interests of its own platform drivers, but it also supported the "outrageous" behavior of passengers to a certain extent, which also made many netizens call it "unbelievable" after reading it, and began to question such a service attitude
Write to the end
Although "the customer is God" has always been the service concept we emphasize, and it is also the core values of the enterprise, but in the actual operation process, we must also see that such a concept can not be "infinitely expanded".
In life, what we should advocate is "rational consumption" and "rational service", whether from the perspective of consumers or from the perspective of service providers, we need to be rational to face various problems and challenges
For consumers, they also need to respect the fruits of others' labor while enjoying their own rights and interests, and cannot arbitrarily "demand", let alone support some "unreasonable" behaviors
For enterprises and platforms, they also need to establish a correct service concept, not "mechanically" to implement the so-called "customer first", and ignore the "reasonableness", should have their own thinking and judgment, and give fair treatment and support to all parties
What do you think about this? What do you think?