Text: Xiaoxin, who is full of vitality
Editor|Uncle Wang of the Dump Garden
Preface
A customer picked up a brand new Xiaomi SU7 Standard car at the Xiaomi Auto Xiamen Xiang'an Delivery Center suffered a serious failure after driving only 39 kilometers after leaving the delivery center.
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The video comes from the Internet
Mr. Wen, the owner of the vehicle, said that the vehicle's in-vehicle system suddenly appeared with warnings: "The vehicle is about to shut down, please pull over safely" and "The drive system is faulty and cannot be shifted".
Image source network
In response, Xiaomi Auto responded quickly and decided to return the vehicle to the factory for further analysis and determination of the cause of the failure.
Since it could not be repaired temporarily, the company has returned the car to Mr. Wen and borne the relevant costs.
Image source network
In an interview, the staff of Xiaomi Auto Xiamen Xiang'an Delivery Center said, "We have noticed this matter, and after a preliminary inspection, we have not found a specific cause of the failure for the time being." This is really an isolated case, and we think it may be a systemic issue. ”
Image source network
They also stressed that although there is no complete guarantee that extreme situations will not occur, the probability of such incidents is extremely low, and promised that a more comprehensive inspection will be carried out before the sale of vehicles in the future.
Image source network
As soon as the incident came out, many netizens expressed concerns about the quality of new energy vehicles and the after-sales service of emerging car brands.
Xiaomi Auto said it would learn lessons from the incident and strengthen product quality control and improve user experience in the future to ensure the safety of consumers.
Image source network
As soon as the topic was posted on the Internet, the comment area instantly exploded! Tens of thousands of comments poured in,
Some of these netizens' comments are even more exciting, let's take a look.
First, I heard that only the car company that is not replaced
Netizen: The owner still wants to change the car, but Xiaomi does not have a current car, and he can't cut the line in the production line
Give Mr. Lei a thumbs up, how does Xiaomi make other car companies live by doing this?
Netizen: Other car companies: You didn't say that when we didn't return before
It is possible that this car was bought back by R&D, and the reason for the analysis went
Netizen: I suspect that he doesn't have enough cars and doesn't dare to change it for you
It can be returned, which is quite good, and some brands have not yet opened a 4S yard and can only repair the color
Netizen: There is no land to repair, no car to change, so I can only return
Personal opinion
Xiaomi's action in handling the return of the car this time is quite neat, and it feels quite reasonable.
Directly refund a car that has a problem not long after buying it, at least it proves that Xiaomi is not the kind of company that pushes back when something goes wrong.
This way of dealing with it is a great comfort for consumers, after all, it is not easy to buy a car, and anyone has a headache when it comes to this kind of thing.
Besides, the current car market is so competitive, and the brand image is particularly important.
Although Xiaomi is a newcomer to the road, the way it responds this time may make consumers feel that they are quite reliable and dare to take responsibility for problems.
This attitude can add points to the hearts of consumers, at least in terms of after-sales service.
In general, Xiaomi's move is quite smart, not only to protect the rights and interests of users, but also not to damage the brand image.
This will only be good for their future car sales, after all, everyone likes to deal with responsible brands.
What do you think of Xiaomi's approach? Feel free to leave a message in the comment area!
#小米门店称SU7故障车已退车##网友##雷军#
Editor's note: The comments of netizens in the article reflect the diverse voices and opinions of society, but do not represent the position of this article
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