On the afternoon of May 3
The entry "Fat Cat Incident" topped the hot search
It is reported that recently, the 21-year-old game circle substitute "fat cat" jumped into the river and committed suicide, which has attracted widespread attention. Netizens across the country placed orders to remember the deceased through takeaways, but some netizens found that some takeaways were empty, including boiled water in the tea Baidao bottle, Wallace sent empty bags, Zhu Xiaoxiao snail noodles sent empty boxes, Niu Joburg sent empty bags, etc.
After the incident, Chabaidao issued a statement saying that after learning what happened to the "fat cat", we were deeply saddened and regretful. In response to the problem that everyone fed back to us, "the takeaway ordered by the fat cat is delivered to the white water", we have set up a special working group to investigate as soon as possible, and the results of the investigation are now announced as follows.
After investigation: At about 1 a.m. on May 3, Chongqing Luzumiao store received a number of takeaway orders, and the address information was "Yangtze River Bridge". At that time, the only night clerk in the store was convinced that individual pick-ups "had to deliver food quickly...... Other brands are filled with white water or empty bags ......" and other expressions, using purified water to serve meals without authorization, involving a total of about 40 orders.
Chabaidao has always adhered to the values of honesty and integrity. We are extremely shocked and outraged by this act. The store's clerk's unauthorized use of pure water to pretend to be a normal product not only seriously violated the normal production standards of Chabaidao, but also seriously deviated from the values of Chabaidao and crossed the red line of brand management and the bottom line of social morality.
At present, we have asked the store to fire the employees involved, deduct the store deposit in accordance with the company's store management system, and close the store to terminate the contract in accordance with laws and regulations. For the orders involved, we have asked the stores involved to refund all of them, apologize one by one, and give cash compensation of 10 times the amount of each order in accordance with the requirements of relevant laws and regulations.
At the same time, Tea Baidao also decided to donate an additional 1 million yuan to the "Tea Baidao Love Fund" of Sichuan Youth Development Foundation in the name of "Fat Cat" for public welfare projects of caring for teenagers. The deceased is gone, and those who come can be traced. We bear the hardships of life together.
Wallace also issued a letter of apology, saying that I am sorry, and we are very sorry to know the "fat cat" in this way, and we are heartbroken. Regarding the feedback from netizens that "the takeaway ordered for the fat cat has become an empty package", we attach great importance to this matter and set up an investigation team as soon as possible, after understanding that at 0-3 o'clock in the morning on May 3, 2024, Wallace Chongqing Nanping Wanda Store and Jiangmen Store suddenly received a large number of online orders and sent them to the unified address "Yangtze River Bridge". During the holiday and in the early hours of the morning, in the face of a sudden influx of orders, the staff on the night shift were slow to prepare meals due to lack of manpower. Listening to the statements of individual food pickers such as "it has timed out, and other brands are empty pack......s", they mistakenly chose to treat more than 50 of the orders as empty packs.
We are deeply saddened and indignant by the practice of empty takeaway packets. This behavior violated Wallace's store management regulations and operating guidelines, deviated from Wallace's corporate business philosophy of focusing on consumer rights and interests, and broke through the bottom line of social morality. We sincerely apologize for the harm caused to consumers and netizens by this wrongdoing, and we express our deep condolences to the deceased.
After the incident, we made the following decisions in accordance with the company's rules and regulations: the store involved was closed for rectification, the employee concerned was dismissed, and the store manager was demoted, and all orders with the delivery address of "Yangtze River Bridge" during the period were fully refunded and 10 times the order amount was compensated. No matter what kind of assistance the relatives and friends of the "fat cat" need in the future, we will do our best.
At the same time, we will further emphasize the code of conduct of employees within the company, always put consumer rights and interests in the most important position, and put ourselves in the shoes of every customer who believes in Wallace to serve and consider!
Finally, I would like to express my deep apologies to the majority of netizens and consumers once again. We will reflect deeply and think about the pain. The deceased is gone, but may rest in peace, and the living should cherish themselves.
In addition, Zhu Xiaoxiao snail noodles also issued an official letter of apology, saying that the Chongqing Yangtze River Bridge empty package incident seriously hurt the feelings of consumers, and the headquarters urgently investigated the incident for this principled issue.
After verification, our company's Zhu Xiaoxiao Snail Flour Panda Square Store (Jiefangbei Store) issued empty bags in this incident, and the store seriously violated the franchise contract and the company's management system, ignoring the rights and interests of consumers and the simple and sincere feelings of the people. We apologize for the very negative impact this has caused.
For the stores involved, we closed the stores as soon as possible, refunded all empty package orders 10 times, and urgently set up a special working group to continue the investigation.
In the future operation, we will continue to put consumers first, with the best quality services and products to give back to consumers. Finally, please continue to monitor us!
Niu Joburg issued a statement saying that we are deeply saddened and regretful after learning what happened to the "fat cat". In response to the problem that everyone fed back to us that "the takeaway ordered for the fat cat is empty", we have set up a special working group to investigate as soon as possible, and arranged for the supervision manager in Chongqing to arrive at the store to conduct an investigation, and the results are announced as follows:
After investigation: the store is understaffed and closed in time, resulting in a serious backlog of orders, through monitoring, some people say that there are a lot of takeaways on the bridge, and the scene is dealing with the takeaways sent to the past, and they are taken away when they are put down. At about 1 o'clock, there was a large backlog of orders, and in this process, more than 20 orders of missing and less goods were taken away because they were not strictly checked in accordance with the order packaging process, and there was an empty package incident in the follow-up.
After verification, we have cancelled all cooperation with Chongqing Jiefangbeidian, and closed the store to terminate the contract in accordance with laws and regulations. All relevant orders will be refunded, and we promise to further strengthen the food control of the remaining stores to avoid the recurrence of such incidents.
Mixue Bingcheng issued a statement saying that thanks to everyone's supervision, we are deeply saddened by the experience of the "fat cat", and also express anger and regret for the behavior of the store.
After learning about the relevant situation, our marketing manager verified the orders involved one by one, and after on-site inquiry and monitoring and retrieval, it was found that some stores did not serve meals according to the standard.
This behavior violates the dining standards of Mixue Bingcheng, and also seriously deviates from the core values of Mixue Bingcheng, deceiving consumers' feelings, and we will deal with it seriously and will not tolerate it.
At present, we have asked the store concerned to close the store for rectification, contact the orderer to apologize, and compensate 10 times the order amount. We will also take this as a warning and resolutely prevent such incidents from happening again.
Once again, I apologize to the "fat cat" and everyone, and may the deceased rest in peace.