Mr. Shen introduced
The Huawei Mate 60 Pro went on sale on September 3 last year
It wasn't easy to buy at first
There is also a premium
It was around 7 p.m. on September 14 last year
His "China Collection" store on Taobao
I placed an order and bought two Huawei mate 60 Pro mobile phones with Yadan Black
The same price as the official 6999 yuan
A total of 13,998 yuan was paid
It was more than 8 o'clock in the evening that day
Shows that the other party has shipped
The package is waiting to be picked up
: After picking up, about ten days later, the information shows that the receipt is confirmed, and I haven't got my mobile phone. I was hospitalized in the middle, so I didn't pay much attention to it. I think Taobao is more trustworthy and reliable, so I think he will definitely send it.
Between waiting for pickup and confirming receipt
No other logistics information appeared
The phone was not delivered
The system automatically confirms the receipt
Mr. Shen went to contact the store
It was found that the store had been closed
: Before buying, I thought Taobao was a big platform that would give us consumers a safe, but I didn't pick up the goods now, and Taobao automatically confirmed it for me, and I didn't confirm it myself. Now that I look at it, it is this loophole in Taobao that caused me this loss, and I hope Taobao can return the money for the mobile phone to me.
Mr. Shen asked Taobao customer service for store information before
The real name and ID number are unknown
However, there is a merchant's mobile phone number
: Hello, the number you dialed is empty.
Mr. Shen wanted to know
I obviously didn't receive the goods
Why is the goods automatically received on the platform?
He contacted Taobao customer service
: There is a situation, for example, the merchant clicks on the delivery, if it is calculated from the time after the merchant delivers the goods, if there is no confirmation of receipt after ten days, the system will help you automatically confirm.
: If you don't have specific logistics information, is it okay?
: "Little Er" here has not found the logistics information of this order, sir.
: I didn't find the logistics information, this is your loophole, you now cause me 13,998 yuan, there is no money, and the goods have not been received.
: I'm very sorry to have you in such trouble.
: I'm sorry it's useless, but you need to have a real solution.
: Regarding your order, the seller has no money on his account, and there is no way to support your refund, and the merchant's account has been penalized. We apologize for the inconvenience and ask for your understanding and support.
Taobao customer service said
At present, there is no money in the account of the other store
It is not possible to apply for a refund for Mr. Shen
: The real name is unknown, the ID card is unknown, and the phone number that started with 130 was given to me, which is an empty number.
: I'm very sorry sir, about your question, "Little Er" has given "Little Er" the final plan within the scope of "Little Er".
: I buy goods on your Taobao website, but I can't receive the goods, and I can't recover the money now, is that right?
: I'm very sorry, sir, but "Little Er" has given me the final plan within my ability.
Taobao customer service said
powerless
Mr. Shen is a native of Shanghai
Work in Jiaxing, Jiashan
He said he had previously been in Shanghai for the police
The police made a record of him
There was no further news after that
Next, he will consider taking legal steps to defend his rights