Ms. Huang introduced
She is at the Tesla store in Hangzhou Kerry Center
I ordered a new version of the Model 3
The transaction price is 245,900 yuan
The loan amount is 172,130 yuan
At that time, the sales Xiaoyao informed her
The preliminary examination of the lender has been passed
: I asked him before this, and I said that after this preliminary review, the financial plan will not change, right? He said absolutely not, this is all recorded. Later, I paid the 1,000 yuan, and then two days later, the financial company came to me for a review, said that the offline audit, made a phone call, and he said that there were too many inquiries (credit investigations) and he couldn't pass.
On February 23rd
Ms. Huang asked Tesla to sell Xiaoyao through WeChat
"There will be no change in this financial plan."
The other party replied at the time
"No, don't worry."
The next day
Ms. Huang to Tesla Motors Sales & Service (Hangzhou) Co., Ltd
Transferred 995 yuan
The original order amount was 1,000 yuan
Ms. Huang used a credit card to make purchases
The bank reduced the amount of 5 dollars
Normally, the first instance will not pass, so if you review, it will actually be checked by manual customer service.
: Will too many credit inquiries also lead to failure?
: But, yes, he did.
: How is your credit report?
: Okay, it's just that there are too many queries.
: Is it before or after the preliminary examination to check that credit report?
: Before, I looked it up about six times.
: Why do you order so many times?
: It's to see if you can get a loan.
: Wouldn't it be nice to check it once?
: No, because of different loan centers, different banks, this one tried it, that one tried it, and it tried more.
Ms. Huang said
Now I can't buy a car as planned
Tesla refused to return the money that had already been paid
As far as she knew
Sales Xiaoyao has left his job
Contact each other on the spot
No response
: I'm sorry, but we're not going to be interviewed.
: Then you can leave my contact information.
: Yes, yes, yes.
Ms. Huang played a recording on the spot in the store
She said that what she recorded was the store manager's statement
"X" is 8,000, "3" and "Y" is 1,000, this is the deposit, it cannot be refunded under any circumstances, after you set it, because "Tesla" it is after you set it, can you get the final payment, this is really not something we can control.
: Manager, is it your voice in that recording?
: I'm sorry, I don't know, I won't give any answers, we will have a special colleague to connect with you, sorry.
The manager smiled and pointed to the door
It means to send off a guest
After that, the staff of the public relations department of "Tesla" replied
They and official financial institutions advise customers
Try other financial solutions or other financial institutions
All were rejected by the customer
Also during the booking process
It is clearly communicated in each link and agreement
The first payment is non-refundable and non-transferable
The process of signing the purchase agreement complies with relevant laws and regulations, etc
Ms. Huang said
She didn't care about the thousand dollars
It's a breath
She believes that "Tesla" this "first payment cannot be refunded"
Alleged overlord clause
We will continue to accompany Ms. Wong
Reflect the situation to the market supervision department on working days