: On April 8th, I bought a Huawei TV in Suningyi, and there was a small bubble in this place. On April 13, I received the courier, and the people from Debang took a look at it, and the appearance was fine, so he left. At that time, I couldn't see anything wrong, and I couldn't see the protective film in the lower right corner.
This is one
"HUAWEI Vision Smart Screen SE3 65-inch" TV
Mr. Pan on the Suning Tesco platform
"Zhixin Baicheng Home Appliance Flagship Store" bought
It cost 2782 yuan
The TV won't turn on at the time of the interview
The little bubble he was talking about was in the bottom right corner of the TV
He said that there was no electricity when he received the goods, and only looked at the appearance
The screen issue was discovered a few days after the sign-off
: A few days later, I tore off the protective film, and I saw that there was a small bubble in this place, and Suning immediately called the Huawei person to come over, and this time it was the first time to turn it on. This screen is cracked, he said, I haven't touched it once.
Mr. Pan said
The TV set was installed by itself
But it hasn't been opened since it was put on the wall
When Huawei after-sales staff comes to the door
It's the first time it's turned on
He also provided some photos
It was said that it was taken by the after-sales personnel
There are a lot of vertical lines on the right side of the TV in the picture
: If they come, they will put it on the wall and it will cost 150 yuan, impossible, how is this possible? If I break it, I can't call you here. Logistics is more likely, because they Huawei came, and that night, the delivery man called me, he scolded me, and then said that the company fined him 200 yuan. I don't know, it must be that the company thinks that he didn't give me the power to check the machine, or that the operation is not standardized.
Mr. Pan said
The screen didn't break on its own
The delivery staff did not let him power the machine
There is a problem
: Huawei said that it stipulated that it must be plugged in before it could be signed, and I only paid 14 yuan for the TV set he gave him, and I was deducted more than 200.
: You're Zhejiang TV, you don't think we're busy enough, right? He's already dealt with this matter, so what do you mean by calling us?
: I just want to know the situation at that time, did you give him an electric inspection machine at that time?
: Go yourself, ask him yourself.
The delivery man would not say more
The reporter also reported the relevant situation to the Debang side
Mr. Pan wishes to return the goods
The merchant refused
And respond on the platform page
"The customer and the courier unpacked the box and electrified in person
No problem to sign for it
The logistics face sheet is also clearly signed
And the customer installs it himself
As you can see from the pictures
There is a clear stress point in the lower left corner
The broken screen caused by self-installation can't be handled"
The merchant also provided a photo of the receipt of the receipt
It has the words "Please be sure to power on the inspection machine when signing".
Inquire about the product page
There is also a power-on inspection prompt below
The reporter left a message for the business
Shows that the agent is not online
He doesn't check the machine, he doesn't have power, the liquid leaks throughout, and Huawei must power on the machine.
: My colleague has given him feedback to our senior account manager, and he is still following up.
: Feedback to the leader here, and give you a communication plan as soon as possible.
Mr. Pan thinks
Merchants and delivery personnel
The initiative should be offered to electrify the machine
Later Debang staff feedback
At present, personnel have been arranged to conduct preliminary consultations with customers
Efforts should be made to reach an agreement as soon as possible
At the same time, the courier was punished accordingly
Ask the courier to take a break from work to study