1
The first home in my life
Encountering "Wave Fluctuations"
: It is also a brand that belongs to the first and second lines, Guangdong.
: What brand?
: General tiles, basically a lot of floor tiles, showing regular unevenness. This place is just as obvious as it gets.
: Low here, high here?
: Yes, it's low here, it's high here, it's here, it's here, it's high, it's low. The problem is that the place where the four bricks are handed over is flat, and the place where the handover is flat, which means that there is no problem with the pasting, and we suspect that this is a problem with the tiles.
Xiao Wu's new house is located in Dajiangdong, Hangzhou
She said it was her first house after all
Want to decorate well
In January, I drove 34 kilometers on purpose
Find a tile dealer in Yuhang Liangzhu
Ordered a large tile with a specification of 900 by 1800 mm
She watched the video posted by the other party on Douyin
Xiao Wu introduced
After full payment
Dealers will be sent to the door
In addition to the 13,156 yuan "General" tiles
There are also other brands of tiles for 3888 yuan
The project manager of the decoration company found the master to pave the uniformly
At the end of March, the floor tiles were laid
: This small brick in this, on the contrary, is a little cheaper, it is no problem. We are not completely chasers, that is, within the scope of our naked eyes, there is no obvious gap in it, and we can all accept it.
Xiao Wu thinks
At the same time paste the tiles
The flatness is different
It means that it is not a matter of the master's craftsmanship
Rather, it is the uneven thickness of the cross-section of the tile itself
But it will be in this area, in the same direction, you may take a panoramic view and you will know that there will be one in this area, a little bit higher.
: The problem with it is that it exists regularly.
: If there is a problem in the same direction, is it a construction problem or a quality problem?
: You said that the construction should not be able to be controlled so well, so regular, it is all on the right. And it's all the same problems, you say if the mason doesn't stick it well, it might have different problems.
: So if you look at it from this side, it's a brick problem?
: Then we stand in the perspective of our own construction, I don't think it's convenient for me to comment on this, right, then we will definitely say that we have no problem, right?
At the time of the interview
Xiao Wu contacted the one who supplied her
"General" tile Hangzhou dealer
Because we are also cooperating with the headquarters, the headquarters said that there is no problem, and I have submitted all the relevant supporting materials and all the things stamped to the Market Supervision Bureau.
: Either I add you to WeChat, you can also provide me with relevant information.
: Then I won't, I'll only provide it to the relevant government departments.
After communication
Manager Li still sent a screenshot of the chat log
Proof that they have submitted materials to the market regulation department
In the screenshot
I can't tell what grade of products this batch of tiles from Xiao Wu's family is
The general brand side said
They take it very seriously
Inventory products have been measured
In fact, this range is still within the scope of our control, and then this is our production record, there are also some data records, and this display is also a product is relatively normal. Moreover, the state has given us, and there are spot checks in the factory, and the relevant quality inspection reports are also in line with the standards.
Data for control ranges
Certificates such as the grading of the tiles purchased by Xiao Wu
The dealer said that he would wait for the manufacturer to send it
construction site
Project manager for a renovation company
Bring two "General" tiles that have not yet been used
Laid out side by side
: It's fine over here.
: Yes, the middle area is good.
: It's relatively smooth to the touch here.
: Mainly in this corner.
: It's a bit more prominent here.
: This is more obvious, it doesn't mean to level it, and then press it up, you can't do it completely flat below. If you pull this place up, you will have arched up in some places, and pulled it down in some places, but there will definitely be arches in other places.
: It is equivalent to the difference in the thickness of this brick, so this is caused.
: Yes, it's all the same.
: The manufacturer has been here, and the remaining two bricks, he has made a comparison, obviously uneven, but he will not admit it after he goes back.
: You let me see the video.
2
Customers emphasize "trust"
Quality or craftsmanship?
Xiao Wu said in mid-April
Dealers put the "general" manufacturers of people
I was invited from Guangdong to Hangzhou
I tried it on the spot at that time
The phenomenon is obvious
: Oh, (uneven) has come out, you can see, (uneven) has come out.
: Looking at this scene, there is indeed a problem, there are some high places, there is a low place, but after adjustment, it is found that this error can be avoided by adjustment, and it can basically be smoothed out after adjustment.
Xiao Wu said
She took the video at the time
The "general" manufacturer from Guangdong is after-sales
Place some thin pieces of wood
padded under the corners of the tiles
: Well, it would be nice to pad it this way.
: Haha, you touch it with your own hands, how can there be such a company haha, touch it with your own hands, it's really rigorous, you look at the middle.
: That's how it should be when you post it.
: Is it bulging in the middle?
: I'll pull it up for you, and it's up here.
: You can't do this, you can't do this at all.
: You see, I'm showing you what I'm going to show you now, and that's what I did when I was doing it normally.
: Yes, in order to make your side good, that side collapsed, a reason.
: You are, the brick is wavy.
: I haven't seen such bricks.
: Let's put it this way, our bricks may not be very flat now, but our other properties are very good.
: Big brother, let's not talk about it, it's this performance.
After the tiles are laid throughout the house
The regularity of the appearance is uneven
In the end, it is a question of tile grade or quality
Or is it a question of the level of construction
The parties have their own opinions
: After plugging, it will be flatter, so it will be flattened, then this place is also recessed, but maybe after plugging, next to this tile, there will be a hollow drum.
: Then this must have something to do with paving, because the provision of this product, the products we provide, the final achievement is an effect, and it also needs to be paved to cooperate.
:( technique) can't solve too much, there will still be this small flaw of the high and low, and it is still there. He didn't tell me on the spot, "You guys are not standard or what."
: It's almost non-existent to have this kind of hollow drum or something, because we sold a lot of bricks before, so this situation is very rare.
Manager Li of the dealer said
If the customer needs to do the test
They definitely cooperated
If there is a problem, we will take care of it
: If these two bricks are to be tested, it is also their brand to prove that there is no problem with their tile, not to ask us to issue this report for testing. We, as consumers, have spent a lot of money to buy this tile, and it is out of trust in your tile that we will pay for it.
: The plan we take is whoever proposes it, who presents the evidence, and who proves it.
: This thing is within the scope of the national standard, and then if you detect it, I hope you detect the problem, the manufacturer can subsidize us, understand? including your exposure, but also expose their brand, we are just a service provider, the big deal is that his brand is not particularly good, we change a brand.
: They are a ceramic tile brand, it doesn't matter if they do it or not, that is, in such a rotten situation, our hard-earned money, encounter this kind of problem, so how do we defend our rights?
Xiao Wu said
Now I just hope that the dispute will be resolved soon
so that the renovation can continue to advance
Check in early
: This tile helped me to replace, this kind of uneven situation that can be seen by the naked eye, then I definitely can't accept it, this is the first new house in my life.
: That's usually normal to pry it off again.
: So there's no way to do a direct fix right now?
: There's no way to say anything about grinding it, basically there's no way.
: If you pry it off, it will be equivalent to having to reinstall it all.
: Basically, yes, you change a single tile, you can't change it.
Xiao Wu hopes that dealers and "general" brand side
Able to bear part of the loss of changing tiles
Or refund and remove the uneven tiles
Last time, her project manager was also there, whether you smashed it, whether it was smashed or not, whether it was re-paved, it was a very big loss, so we didn't have the ability to bear it.
: For a specific measure, I still wait for a specific reply from the manufacturer.
: Aren't you from the manufacturer's side?
: I belong to the marketing center, yes, I still have a factory outside the marketing center.
Xiao Wu gave feedback before press time
The "General" brand did not contact her
The reporter also received no further reply