Have you ever seen the lottery queuing up to buy a school district house, and you have seen the lottery queuing up to buy a car, but have you ever seen the lottery queuing up to return broadband? Wenling City, Taiping Dongmen North Road mobile business hall is really eye-opening, Mr. Li from Taizhou, Zhejiang Province needs to carry the number to transfer to the network, and the broadband unsubscription business has been run 6 times The business hall has not been completed, and the queue at 4 o'clock in the morning is not called, and the sales staff said: I have no way to do this, the company only has this one window, and the leader arranges it, and the same is true for telecommunications.
It's as hard as a climb! I didn't succeed in carrying my number to the network 6 times
On April 28th, Mr. Li from Taizhou, Zhejiang Province sent a video to break the news and complained, why is it so difficult to transfer the mobile network at home to Telecom, and the broadband must be returned before the transfer, the first time to say that he did not bring enough materials, the second time to say that he could not do it, he went to the business hall of Luqiao District on the same day, and he went to Wenling when he saw that he could not handle it, but it was still not done, and he ran 6 times before and after without success, which is really annoying!
According to Mr. Li, the mobile business hall on Taiping Dongmen North Road in Wenling City has to queue up in the early morning to get the number to handle, the hall security will be numbered, and the number plate will be written on the row will not be restarted the next day, and he has to sign, he took a taxi at 4 o'clock in the morning, there are already 8 people queuing there, and some people are waiting at half past 2 in the morning.
Working 8 hours a day, 1 every hour? There are even "ticket sellers"?
It takes about 1 hour to do business, and the working hours are 8 hours a day, which means that you can only handle 7 per day, according to Mr. Li. There is a small room in the business hall to handle this business, the outside can not see the inside, the fifth time I went to the wife was still pregnant, but did not take special care of it, now I keep the number in my hand, it is clearly written: "No. 9 tips, get off work at 17:00, if you don't have time to handle it, you will handle it another day, I will get the number again, please understand."
Who can endure this situation? Mr. Li said: "This is deliberately making things difficult for us and trying to forcibly retain customers." Who spends most of the night staying up late to queue up? These people in front of the queue are all professional toll queues, and at 7:30 in the morning, employers will come to get the number to do business, and it is because it is unreasonable that there are these ticket sellers.
There are more than 1.5 million people in the city, and if you want to do it, this 1 window can be done, and the mobile business hall responded: There is no way, the leader arranged it
More than 1.5 million people in Wenling City want to do this business, only this one business hall can do it, and there is only this one window, and the staff of the business hall said: "Every day at 8 o'clock in the morning, get off work at 17:00 in the afternoon, Wenling City can only handle the internal transfer of the network in their place, and they need to call the number."
The staff replied that it is necessary to see the situation in front of the queue first, the customer takes the number first, and can handle 10 people every day, when asked if he can open more windows, the staff said: he has no way, he can't manage, the company leaders arranged, only these 1 windows, for example, you are the same for telecommunications, can only be handled in Wenling headquarters, and other places do not have the authority to handle the business. When asked if there was not enough staff, the staff said that I was not in charge of this matter, and you fed back that it was useless for me to report to my superiors.
There is no way to do this, there is no difficulty, the mobile customer service reply is to record the feedback, and the follow-up will also strengthen the service management and training of the business hall, if the customer has a large demand in the later stage, the company will also consider the actual situation to make measures. And for this reply, netizens are not calm, this makes the third watch in the middle of the night to queue up to call the number is not much demand? There is only one window, the leader arranged, which leader arranged it, you said?
Coincidentally, other citizens also broke the news that they were in trouble, and telecommunications was the same
There are also other citizens on the platform who broke the news that they have suffered from number porting and network transfer, and they are stuck with 8 numbers every day, dragging you to death and tossing your rhythm, can they retain customers with this rotten method? Some netizens broke the news that Wenling Telecom Company also has the same process and the same treatment, only opening one table, deliberately delaying, and a customer has to handle it for more than an hour. (Only netizens broke the news, this article is not responsible for this).
Netizens commented angrily:
1. You can only handle seven or eight a day? What is the sentence, which is obviously unreasonable
2. When you do it, you can do it anywhere, and when you retreat, you can only do it in the house where you do it, all like this.
3. Very bad business, only one phone call is needed to install broadband, door-to-door service, door-to-door charges, and the need to go to the business hall to withdraw the network, rogue enterprises.
4. Call 10086 to receive and return the broadband, and complain if you don't do it, as long as the complaint form is generated, it must be handled.
5. Directly sell the number and run other operators
6. You can open an account in a few minutes, and cancel 7 of your 8 hours a day?
epilogue
It is hoped that the local business hall can pay attention to the incident in a timely manner, effectively serve the people, add multiple windows, cancel the so-called number calling service, improve work efficiency, and carry the number to the network are established policies, customers have the right to choose, so forcefully blocking and making things difficult for customers will only make the enterprise ashamed, don't lift a stone to hit your own feet, what do you think about this matter? Have you ever encountered this experience?#我来唠家常##头条创作挑战赛##春日生活打卡季##温岭##市民办携号转网跑6趟没办成#