On April 28, Changyang Town held the first work deployment meeting of "handling complaints immediately" in 2024 to summarize work, exchange experience, and make comprehensive arrangements for the next stage of "handling complaints immediately". Members of the town team attended the meeting, and the heads of departments and departments and secretaries of community (village) party organizations attended the meeting.
At the meeting, Liu Xiang, deputy secretary of the town party committee, reported on the work of "handling complaints immediately after receiving complaints" in Changyang Town this year, and gave key tips on the working mechanism of "handling complaints immediately after receiving complaints" and the work of "handling complaints immediately after receiving complaints" during the "May Day" period.
Subsequently, Li Xuedong, Secretary of the Party Committee of the North District Community of Jiazhou Water County, and Ren Guolong, Director of the People's Livelihood Security and Community Construction Office, exchanged experiences and made speeches on the work of "handling complaints immediately". Li Wei, Secretary of the Party Branch of Country Garden South District Community, gave an explanation on the issue of the notification of the district-level scheduling meeting.
Guo Jun, deputy secretary of the Party committee and mayor of Changyang Town, conveyed the spirit of the special meeting of the district party committee and the spirit of the instructions of the district leaders. It is emphasized that all units should earnestly realize the importance of "handling complaints as soon as they receive them", further correct their attitudes, take the initiative to meet with claimants, close the relationship between cadres and the masses, and improve the problem resolution rate. It is necessary to establish a "wrong question book" for similar problems, have the courage to take responsibility, solve the problems of the masses, and do a solid job in the mass work of "handling complaints immediately after receiving them".
Zhang Hui, secretary of the town party committee, put forward three requirements for further doing a good job in "handling complaints immediately after receiving complaints" and improving the satisfaction of the masses:
First, it is necessary to have a clear understanding of the situation and attach great importance to it. The heads of all departments and the secretaries of each community (village) should strictly implement the duties of the "first responsible person", further improve their political position and ideological understanding, take the initiative, continue to exert efforts, and make every effort to do a good job in the work of "handling complaints as soon as they are received".
Second, it is necessary to straighten out the mechanism and vigorously grasp implementation. It is necessary to strengthen analysis and judgment, summarize experience and practices, effectively form a work experience that can be replicated and promoted, and strive to improve the level of "handling complaints immediately" in the town, and threading the "ten thousand lines" of urban governance with "handling complaints immediately" and "one needle".
Third, it is necessary to change the style of work and consolidate responsibilities. All relevant departments and communities (villages) should further change their work style, focus their main efforts on implementation, and carefully analyze the causes of high-frequency appeals, identify the crux of the problem, scientifically formulate work plans, and promote substantive resolution.
Zhang Hui stressed that during the "May Day" period, it is necessary to do a good job on duty, maintain the rhythm of handling orders, go deep into the front line to command and dispatch, and for key work orders, the heads of various departments and community (village) secretaries should personally handle and solve them, and do a good job in implementing them in the spirit of nailing, and do a solid and good job of handling all the work when receiving complaints.