Severe cold and heat, alternating day and night
Countless railroad people have always stuck to their posts
Warmth and love are conveyed with smiles and care
They are constantly improving their service skills
Optimize service processes
Formulate diversified service measures
Provide passengers with efficient and high-quality transportation services
Protect the safe travel of passengers
They will meet all kinds of key passengers every time they are on duty, and provide accurate services to help passengers travel safely and smoothly is their greatest wish.
When the Z267 passenger train station stops at Baotou East Station
The train conductor Yang Shuang received the station
Key passenger handover work
Traveler Mr. Wang due to physical reasons
Wheelchair access is required
Due to the location of the passenger's ticket, it is not easy to enter and exit
Yang Shuang arranged for it
Dedicated seats for key passengers
During the trip, actively ask about the needs of the passengers
Assist passengers in using the toilets
Before arriving at the station, Yang Shuang contacted the station in advance
Do a good job in the handover of key passengers
Assist passengers to exit the station smoothly
In Shanghai to Hohhot
The Z268 passenger train is in operation
The conductor Chen Bo noticed it while inspecting the carriage
There was an elderly man in car 13
Poor physical condition
Upon inquiry, it was learned
Mr. Zhang, a passenger, accompanied his father with his mother
Returning from Shanghai after seeing a doctor
The two old men are very old
I also carry a lot of luggage with me
Mr. Zhang was a little overwhelmed by himself
Chen Bo arranged the crew of the carriage
Focus on what your travelers want
Provide convenient service and assistance to passengers on the way
When the traveler arrives at the destination
Chen Bo came to the No. 13 carriage ahead of schedule
Assist passengers with their luggage
Contact station personnel for handover
And send the old man to the exit of the station
Traveler Mr. Su
Take train K1384
From Sangenda to Hohhot
He had surgery due to his wife's serious illness
I had pain in my lower back while riding the train
The conductor Guan Pengtao carefully inquired about the needs of passengers
And instructed the attendant of the carriage
Do a good job in key passenger services
On the way, the conductor Wang Xin helped the passengers pick up the water
Pick up and pick up baggage to meet passengers' needs in a timely manner
The train arrives in front of Hohhot Station
Guan Pengtao got in touch with the station in advance
Prepare a wheelchair for Mr. Su's wife
After arriving at the station, help key passengers to get off the train
and with the station staff
Handle the handover of key passengers
Collecting gold is not only a traditional virtue of the Chinese nation, but also their professional ethics.
Recently, Chen Bo, the captain of the Z270 train
Received a customer service ticket
Passengers accidentally carry a backpack when they get off the bus
Lost on the train
The bag contains a laptop and a mobile phone
Lots of cash and other items
After receiving a work order
Chen Bo immediately rushed to the carriage where the passenger was
After careful searching
Finally, the passenger's lost backpack was found
And contacted the owner as soon as possible
In the end, the object is returned to its original owner
The K1381 train finally arrived in Baotou
The conductor Duan Chao is tidying up the carriage
Picked up the lost passenger
Items such as tablets, wireless headphones, and power banks
Duan Chao reported to the train conductor in a timely manner
Contact the owner via 12306
In having confirmed an article
After the specific information and the identity of the owner
The next day at Hohhot Station
Duan Chao personally handed over the lost items to the owner
As a token of appreciation
The owner specially sent a bouquet of flowers to Duan Chao
Trains have an end point
The service knows no bounds
Prairie Railway with sincerity and enthusiasm
Serve our customers wholeheartedly
Make the passenger experience better
Photo: Liu Baolin, Zheng Yan, Jin Hongwei
Editor: Ren Yuting
Review: Zhang Xiaozhe