Have you heard? Two days ago, there was an incident that made people angry, and it happened at McDonald's, which we often go to.
In Nantong, Jiangsu, there is a man named Mr. Li, on April 24, he went to McDonald's to order a set meal, and the set meal was accompanied by a glass of ice Coke. It was just an ordinary lunch moment, but it became a little unpleasant because of a small accident with a glass of Coke.
Mr. Li entered the waiting area after ordering. When he took the Coke, he suddenly noticed that the lid of the cup had opened a slit, and the Coke spilled out of it, drenching his clothes. He was very surprised and discovered that this was due to the deformation of the lid of the Coke cup and the failure to close it tightly.
It turned out that it was because the deformation of the rim of the cup affected the tightness, causing the Coke to spill. Fortunately, Mr. Li did not get angry, but calmly reported the situation to the waiter, hoping that the meal would be waived. The waiter immediately complied with his request.
I thought that this was the end of the matter, but the next day, Mr. Li was surprised to receive a refund notice, and the reason for the refund was written "The customer is stupid~"! This made Mr. Li puzzled, and did not understand why McDonald's belittled the customer after solving the problem.
The incident quickly attracted widespread attention, and even reporters from CCTV intervened in the investigation. In the face of public pressure, McDonald's responded quickly, expressing sincere apologies to Mr. Li and saying that the two parties had reconciled.
It just started because of a glass of Coke worth 29 yuan, and it is really inappropriate to use such insulting language to deal with customers. If a refund is really unacceptable, McDonald's can completely refuse head-on without having to solve the problem with insults.
Now that a refund has been agreed, there is no need to use disrespectful language. If you really can't deal with it, you can also solve it through 12315 consumer service, and there is no need to speak ill of you.
Have you heard? Mr. Li from Nantong, Jiangsu Province, was dining at McDonald's when he asked the store for a waiver because of a leak caused by a packaging problem with a glass of ice Coke. However, when the refund was made, insulting words appeared in the reason for the refund, and the incident quickly attracted widespread attention from the society and attracted the attention of central media reporters.
The event passed
Mr. Lee bought a McDonald's set meal at lunchtime, which included a glass of ice Coke. But as he was about to drink it, the iced cola leaked from the rim of the glass, causing his clothes to get completely wet. He immediately reported the problem to the waiter and asked the store to waive the order. After the waiter understood, he agreed to his request.
Mr. Lee's anger intensified further when he checked the refund notice. It was supposed to be an opportunity to apologize and solve the problem, but the insulting words "the customer is stupid X" appeared in the column of the reason for the refund, which made Mr. Li's dissatisfaction reach the extreme.
The comment area is lively:
It is estimated that the staff did not know the reason for the refund when filling in the reason on the computer, and it would be displayed to the guest, thinking that it could only be seen internally
Does anyone still eat McDonald's KFC? I haven't eaten junk food for many, many years
If the service industry does this kind of thing, it should be compensated tenfold!
In addition, this incident also reminds consumers that while enjoying food, they should also pay attention to their own rights and interests. When encountering similar problems, we must be brave enough to defend our rights.