Recently, I heard about a super hot topic, which was about the McDonald's Gate incident in Nantong, Jiangsu! McDonald's scolded customers with insulting words, and even the central media reporters were alarmed.
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On April 24, Mr. Li ordered a set meal at McDonald's for a mellow iced Coke. However, just as he was about to enjoy his meal, the glass of Coke suddenly exploded, not only wetting him, but also casting a shadow on his mind. Poor Mr. Li did not go crazy immediately, but calmly found the waiter, hoping to solve the problem. Originally, everything was going well, and the waiter said that he was willing to deal with it for free. However, it is not that simple!
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In the afternoon, Mr. Li received a refund notice from McDonald's, and when I saw the reason for the refund, I almost lost my anger! It's not a joke, is it? Is McDonald's trying to play with consumers? It's not a joke!
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This incident was simply a thunderbolt that shocked the whole network! Even the reporters of the central media rushed to report it! Of course, this also triggered a heated discussion about the attitude of enterprises towards consumers.
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Some netizens analyzed the reason: "It is estimated that the clerk did not expect the reason for the refund application in the background to be displayed directly in the refund path";
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Some netizens complained that McDonald's service is getting worse and worse: "McDonald's service is getting worse and worse, I once placed an order to eat in the store before, but when I arrived at the store, the temporary company had something to pack, I told the clerk to help pack, she pulled the dead face and scolded and said that you want to pack the order to take it away directly, why do you pay attention to dine-in next time...... The main thing is that attitude ......";
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Some netizens put forward a solution for the business: "Only after reading the comments did I know that the world is too crazy, and so many people have problems with their opinions." It's a simple thing, the customer is the victim and the reason is that the restaurant, whether it's dry cleaning or free order, it's not too much!! The service industry pays the most attention to customer experience, in fact, restaurants should take the initiative to apologize, and then take the initiative to change the cup or send snacks to save a customer at the lowest cost. That's the best-case scenario!" That's the way to comment with positive energy.
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I think that as consumers, we don't just buy things to satisfy our appetites, but also to be respected and courteous. McDonald's such an attitude is simply hurting the feelings of consumers and cannot be tolerated!
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In addition, as an enterprise, respect for consumers is the basic principle, but also the key to win the market! Only by truly respecting consumers can we establish a good brand image and develop for a long time.
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It is hoped that McDonald's can take this as a warning, learn from this incident, re-examine its service attitude, and re-establish trust and friendly relations with consumers.
This incident tells us that consumer rights are not child's play, and we have the right to demand respect and fair treatment!
How about the McDonald's service you have visited? Welcome to leave a message in the comment area to discuss.
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