Recently, there is a story about Xiaoyuan (pseudonym), a citizen from Changsha, Hunan Province, who shared her unpleasant experience when using Kingsoft Office Software WPS. Xiaoyuan initially purchased WPS's "Super Membership", and then upgraded to "Super MemberPro Pro", hoping to enjoy more features. However, it didn't take long for her to receive frequent pop-up prompts saying that she needed to pay an additional fee to continue using the AI features. This made Xiaoyuan confused and dissatisfied, and she began to question whether this "nesting doll" charge was reasonable.
WPS's charging mechanism has sparked widespread public discussion. Many users have encountered similar problems as Xiaoyuan, buying premium membership services, but being frequently asked to pay extra, and even the so-called "nesting doll" charging phenomenon. This practice of frequently rolling out new features and then charging them has sparked public dissatisfaction and questioning, with some people wondering if WPS is constantly raising prices in disguise.
The official response from WPS did not completely address the user's concerns. They said that the membership system has not been integrated at present, but the membership system may be upgraded or new membership function products may be launched in the future. This vague response failed to bring substantial explanations and solutions to users, leading to questions about the integrity of WPS.
In addition to the charging issue, some users have also found that there is a price difference when upgrading their membership, i.e., different members need to pay different fees to upgrade. Some people pointed out that this may be a manifestation of big data "killing ripeness". Despite the official explanation of this by the WPS, this phenomenon still raises public dissatisfaction and doubts.
In response to this incident, experts advise consumers to be vigilant when purchasing software services, pay attention to relevant policies and price changes, so as to avoid unnecessary losses. At the same time, it also calls on relevant departments to strengthen supervision, maintain market order, and protect the legitimate rights and interests of consumers.