"I had just undergone heart bypass surgery, and my family was in financial difficulties, so I wanted to apply for assistance and relief funds. ”
In the middle of winter, Wang Yiyou, a retired soldier who lives in Luonan County, Shangluo City, Shaanxi Province, dialed the hotline of the director of the Luonan County Veterans Affairs Bureau.
Recalling that phone call, Wang Yiyou is still grateful: "At that time, I just called with the mentality of giving it a try, but I didn't expect to really apply." ”
"After receiving the call, I immediately verified Wang Yiyou's relevant situation. Although his situation was not within the scope of medical assistance for veterans, I immediately communicated with the county charity association and finally won 2,000 yuan for him. Regarding the situation at that time, Zhang Shuchao, director of the Luonan County Veterans Affairs Bureau, still remembers it vividly.
Since the implementation of the "You can find me if you have something" to contact the masses through train work law, such a phone call will ring in his ears almost every day.
In order to comprehensively improve the level of service guarantee, the Luonan County Veterans Affairs Bureau implemented the "You can find me if you have something" to contact the masses through train work method, and announced the phone number of the director of the county veterans affairs bureau to 16 towns (streets) and 247 villages (communities) in the county, so that veterans can directly call the director's hotline and quickly reflect problems and demands.
The veterans' affairs department will make every effort to solve the worries, worries and worries of veterans through timely tracking and handling, and improve the speed, quality and effect of serving the "last mile" of veterans.
"Although sometimes we receive calls from veterans in the middle of the night, and although sometimes we need to go back and forth between the county seat, towns and villages many times in order to accomplish something, the veterans' affairs are our hearts, and we should all treat it as a top priority. Yang Li, a staff member of the veterans service station in the inspection town, who is also a retired soldier, said.
For more than a year since the hotline was announced, the veterans affairs department of Luonan County has taken responsibility in five aspects: institutional mechanism, position system, handling process, research and judgment supervision, and assessment and application, and has fully devoted itself to the service of veterans, answering more than 400 calls from veterans, including more than 300 policy consultation calls, more than 80 interest appeal calls, and 19 complaints and suggestions. The timely acceptance rate of affairs, the rate of on-time completion, and the satisfaction rate of retired servicemen have all reached 100%.
At the same time, the Luonan County Veterans Affairs Bureau has continuously promoted the implementation of various specific measures based on the mechanism of "you find me if you have something".
Cooperate with the county postal savings bank to carry out the financial fixed-point assistance work for enterprises led by veterans, establish 10 entrepreneurial employment bases for veterans, and provide more than 200 jobs for veterans;
Promote more than 10 units to introduce a list of preferential treatment projects for supporting the army;
"Legal Service Contact Cards" were issued to military personnel and their families, and activities such as "Legal Lectures in the Barracks" and "Sunshine Justice in the Barracks" were continuously carried out;
Clear channels for military-related rights protection litigation......
The phone calls full of expectations turned into joy after the problem was solved, and the acceptance and resolution of small things condensed the confidence of the retired servicemen in Luonan County.
The "Veterans Hotline" will continue to pay attention to the excellent practices that have emerged in various places in terms of service guarantee for veterans, so that more veterans can feel the high-quality public services with smooth coordination, clear processes, efficiency and speed.
Submission email: [email protected] [Remarks: Veteran Hotline Submission]
Article source: Chinese veterans (ID: zgtyjr). The reprint must be indicated from the WeChat public account of "Chinese veterans", otherwise it will be regarded as infringement.
Source: "Chinese Veterans" magazine Issue 3, 2024, author Zhang Li