Recently
"Canceling a mobile phone number is tantamount to selling yourself" and other topics
It has aroused heated discussions in the society
(Click on the link to report)
👇👇👇
The Consumer Protection Committee recommends that the scope of "one-card check" be expanded
3.15 Viewpoint | It is the social responsibility of operators to avoid the risk of "secondary issuance".
After a user cancels his or her mobile phone number, if he or she cannot unbind the bound application or registered website, will there be a risk of leaking personal information? How will the cancelled mobile phone number be disposed of? Is there a one-click solution to the problem of unbinding? The reporter interviewed about this
Log out and restart the number
What problems will I encounter?
Nowadays, it is more and more common for mobile phones to be bound to services or used for entrance authentication. Canceling a real-name mobile phone number may cause a lot of trouble to both former and subsequent users.
Beijing netizen Chuixue told reporters: "I registered a marriage website 10 years ago, and now my children are 6 years old, because I have changed the mobile phone number when I registered, and I have forgotten the password and registration information, and I don't know how to log in." Now I really want to cancel the account of that dating website, but I really can't find a way. ”
Liu Qicheng, editor-in-chief of Communication World, told reporters: "If a former user registers an account with a mobile phone number on an Internet application, it is very likely that the mobile phone number will be activated by another person a few months later after the mobile phone number is cancelled." Although the number has been cancelled, the former user may not have logged out the application bound to the mobile phone number, and the subsequent user may log in to the previous account through SMS authentication. If the account is also tied to a bank card, there is a possibility that it will be stolen. ”
Liu, a septuagenarian in Yongkang, Zhejiang, cancelled his mobile phone number in 2019 for receiving demolition money, but did not unbind the payment software registered with this number. In 2023, when Liu wanted to use the money in the card, he found that from 2021 to 2023, the money had been transferred out of the payment software account bound to the mobile phone number by the new owner.
The cancellation of the number will not only cause trouble to the former user, but also for the user who took over the mobile phone number later, it is not uncommon to receive harassing calls such as debt collection.
Ms. Li from Beijing told reporters: "My husband got a mobile phone number a few days ago, maybe the previous owner owed an online loan, and now he can receive a call every day asking for an account, asking him if he is a debtor." ”
Fu Liang, an independent observer of the communications industry, told reporters: "For Internet applications, 'mobile phone number + verification code' is the most convenient way to authenticate real names. Various platforms require real-name authentication, otherwise it will not be possible to register, and a mobile phone number can only be authenticated once. In this case, if the previous user is not unbound, the subsequent user may receive a prompt 'This mobile phone number has been registered' and cannot be registered on some platforms. And some users themselves don't know how many applications they have registered and bound with their mobile phone numbers with their real names, so they can't unbind them. ”
Why not
One-click check to unbind them all?
In response to the problems reported by some users, such as the difficulty of querying and unbinding the Internet account associated with the phone number under the name, the Ministry of Industry and Information Technology has developed and upgraded the "one-card check" service. However, it is a pity that at present, only 16 of the most commonly used head platform APPs can be unbound through the "one-pass check".
Why "One Card Check"
It cannot be checked and unbound
What about all the registration information?
Liu Qicheng said that in order to realize the query function, it is necessary to connect with different Internet service providers, and the back-end of each application must be open to the query platform. However, it cannot be done at present, and it requires large investment and communication with enterprises in the industrial chain.
Many netizens have raised such questions:
"Why can't the operator directly unbind us or provide us with a list of applications that need to be unbound?
China Mobile Group Corporation replied to an interview with reporters, saying: "The servers of Internet applications are all in application enterprises, and operators cannot unbind them. For users who are unbound every day, we will sort out a list and push it to the Internet application that has a one-click login agreement with China Mobile, and notify them to unbind the users who cancel the card. ”
According to the relevant person of China Mobile Group Corporation, the secondary number unbinding service developed by China Mobile is to notify the Internet applications that have been accessed to unbind before the number is put into the market again (it has covered Alipay, Taobao, Douyin, Toutiao, Meituan, Volkswagen, Station B, Vipshop, Zhenai, Paipai Loan, Kuaishou 11 applications); iQiyi, Zhihu, 360 Security Guard, Shell/Lianjia, Xiaohongshu 15 applications, self-service unbinding function will soon be launched on China Mobile APP.
Fu Liang further explained: "The text messages sent by users when they register are not sent to the operator, but to the Internet application party, and the operator only provides a channel. Therefore, unless there is a one-click login service association, the rest of the registration information operators will not know. ”
Cancel your mobile phone number
"It's not the same as selling yourself"
The problem lies in unbinding the account of the small website
Although there is no real sense of one-click check, one-click unbinding can be used, but canceling a mobile phone number is not equivalent to "selling yourself" as reported on the Internet.
First of all, according to the reporter's investigation, from the operator's side, the cancelled mobile phone number will have a 90-day "freezing period", which is what industry insiders call the quiet period. During this period, the user can still retrieve his or her number and continue to use it, but any other services cannot be used.
Regarding the financial app that people are most worried about, Fu Liang said: "There is no need to worry about this. Many people have experienced that after the quiet period, the banking business must be re-activated under real name, including live verification. In particular, large-scale fund mobilization behaviors must be re-authenticated. ”
Fu Liang believes that compared with the well-known apps and bank apps at the head, the problem lies in the massive number of small websites. The security measures of many small websites are not standardized, and most of them do not set up security monitoring for the use of numbers, and they can still log in through "mobile phone number + verification code" when changing mobile phones.
In terms of the responsibility of the operator, Fu Liang believes that although most of these marks have become invalid after the quiet period of number restart, in order to truly realize the comprehensive query and unbinding expected by users, the telecom operator who has released the number has the obligation to negotiate with the marking platform to clear all the marking information before the number restart, and has the obligation to do its best to cancel the previous binding relationship of the number.
Industry insiders remind users to take the initiative to unbind and replace the mobile phone number associated with various applications before canceling the number, especially for social, financial and other applications, and do not use a common password in all registrations to prevent it from being used, which will affect personal use, information and asset security. If you receive a text message from an app or bank that you are not currently using for unknown reasons, you should contact the relevant enterprise or bank to inquire about your personal information in a timely manner.
In terms of the competent authorities, Liu Qicheng believes that if the platform can query all registration information with one click, it is necessary for the competent authorities to coordinate and communicate with different Internet service providers and telecom operators, so that everyone can share back-end information on the platform, but this is a big project and requires a lot of manpower and material investment.
Reporter's note: Reducing the risks associated with canceling a mobile phone number requires multiple efforts
How to reduce the follow-up risk caused by canceling a mobile phone number seems to be stuck in an endless loop. Users can't remember or remember completely, and operators say that they can't know anything other than the application of one-click login, and the registered enterprises are silently submerged in the vast sea of applications, and it is difficult for the competent authorities to launch a "one-click search" service covering a wider range in a short period of time.
The author believes that after receiving the user unbinding list issued by the operator, the platform enterprise should establish a special mechanism to actively unbind the user as soon as possible. At the telecom operator level, partners of leading applications may also wish to introduce mechanisms such as blacklists to promote their effective performance of their responsibilities for unbinding users of sales numbers. At the same time, a reminder mechanism is added to the sales program to remind and help users unbind registered applications and websites as much as possible when canceling their accounts.
Application providers, especially finance-related enterprises, should strengthen their technological upgrades and strengthen the app's determination of abnormal logins, such as remote login and long-term silence after the cancellation of mobile phone numbers. In this regard, when logging in to authentication, you should use enhanced security verification that is more secure than "mobile phone number + verification code", such as ID card authentication, face recognition, voice recognition, fingerprint recognition or friend verification.
The competent departments should more effectively perform their regulatory responsibilities and strictly implement the requirements of laws, regulations, and standards for the protection of personal information throughout the entire process of communication services. In addition, since the Internet has memory, it is necessary to explore the possibility of expanding the coverage of one-card checks to respond to the urgent needs of the majority of users.
For users, it is necessary to strengthen the awareness of self-protection. First of all, don't use the same password for all websites, especially for finance-related apps, and use a single, strong password. Do not register small websites at will, especially for small websites that require additional authentication of "ID number + name", and do not register unless necessary. In addition, develop the habit of recording registration information and logging out of one-time apps at any time, and read the privacy policy carefully for unfamiliar apps. At the same time as canceling the mobile phone number, you should immediately modify the associated mobile phone number of the bank, WeChat Pay, Alipay and other applications to the current number, so that you can receive the official reminder information and verification code information as soon as possible.
Produced by the New Media Editorial Department of China Consumer Daily
Source/China Consumer Daily, China Consumer Network Author/Wu Xiaoli Editor/Li Xiaoyu Producer/He Yongpeng, Ren Zhenyu