Standby for concert tickets
Do you need to charge a processing fee?
On April 12, tickets for Jay Chou's Hangzhou concert were opened for the second time
It was still empty as soon as it hit the shelves
Some netizens reflected
Damai.com has launched a waitlist order function
However, a 6% handling fee will be charged
According to media reports, the process of waiting for tickets for the concert is similar to that of waiting for train tickets. The user needs to pay the full amount in advance, and when the project has new inventory, the priority matching will be carried out according to the payment order of the standby order.
The difference is that when pre-paying for standby tickets for concerts, users are also required to pay a waitlist service fee of 6% of the total ticket price. Taking the standby ticket of 980 yuan as an example, the system shows that you need to pay 1038.8 yuan. The price breakdown indicates that the total amount of goods is 980 yuan, and the waitlist service fee is 58.8 yuan.
On the order page, the ticket seller also states the services related to the waitlist ticket:
The user can get a refund at any time during the waitlist process, and if the waitlist is successful, it can also be refunded, but a refund fee needs to be charged, but the details do not clearly state the proportion of the handling fee that needs to be charged for the refund after the waitlist is successful.
The platform responded: The additional fee is based on technical cost considerations
At present, although Jay Chou's Hangzhou concert tickets have been sold out, Damai.com will release waitlists from time to time. According to Damai.com's customer service, the 6% service fee is based on the cost of platform technology development and operation and maintenance.
This point, the customer service emphasized, and a written explanation was also made on the waitlist ticket payment interface. "Refund priority will be given to those on standby. If the waitlist is unsuccessful, the handling fee and prepaid tickets will be refunded. ”
In fact, as early as November 2023, Damai.com caused widespread controversy over the waitlist ticket handling fee.
Discussions about the feature are mixed
Some consumers said
and often increase the price by hundreds or even thousands of yuan
"Scalper ticket" comparison
As long as you can buy tickets for the show you want
An additional 6% waitlist fee is acceptable
There are also fears that another "scalper" will emerge
Zhejiang Consumer Protection Commission: Ticketing platforms should be open and transparent to consumers
Is the 6% waitlist fee reasonable? In this regard, Zhou Lin, a staff member of the Zhejiang Provincial Consumer Rights Protection Committee, said that the introduction of the new model should be based on the premise of protecting the original rights of consumers. Whether consumers should be charged an additional service fee is still a question worth considering. "Ticketing platforms need to pay attention to the reasonable demands of consumers and provide consumers with warm services. ”
Regarding netizens' questions about "the waiting process is not open and transparent enough", Zhou Lin believes that ticketing platforms should face consumers openly and transparently, and disclose ticketing information, product quantities, after-sales service information, etc. in a timely manner. In addition, the service fee charged should consider a more scientific pricing method, and whether it is appropriate to simply charge a certain percentage of the ticket price is debatable. "Only by making the refund data more transparent can we eliminate the worries and questions of netizens. ”
Lawyer Shao Bin, founding partner and honorary director of Shanghai Bohe Hanshang (Hangzhou) Law Firm, said that to judge whether the handling fee is reasonable, it is necessary to judge whether the ticket sales data published on the platform is true, open and transparent. If the platform conceals the actual ticket data by changing it, or even falsifies it, in order to attract more people to use the ticket purchase standby function and charge a handling fee, or is suspected of commercial fraud.
"It is recommended that the platform disclose relevant sales data, answer consumers' confusion in a timely manner, provide effective solutions, and continuously optimize services. Shao Bin said.