"The size of the new energy taxi is not maintained, and the claim for battery loss is rejected. On April 15, Mr. Chen of Jinkang Taxi reported to Huashang Daily-Ersanli Information that the new energy taxi traveled 680,000 kilometers due to battery power loss and went to BYD Ankang Deshunyundi Automobile Service Co., Ltd. (hereinafter referred to as "Deshunyundi") to claim compensation and was rejected, and was told that it needed to be replaced at its own expense due to the lack of maintenance and the content of the three guarantees. Mr. Chan's situation is not unique.
Driver: 680,000 km battery loss claim denied due to missing maintenance records
Mr. Chen said: "Driving 680,000 kilometers because of the battery loss, to Deshun Yundi claim was rejected, the reason is that the maintenance is missing, the replacement needs to be at your own expense, my major maintenance is complete, but there are a few small maintenance records, such as not to the store maintenance must provide the certificate of maintenance in other places, which is completely mandatory to their store maintenance, many negotiations to no avail." In a fit of rage, he blocked the door of the store with a car, and the other party also called the police. ”
According to a notice from the Jinkang taxi group provided by the driver, since November 2022 and May 2023, all new energy vehicles must be strictly maintained in the store twice. After the coordination between the company and BYD head office, the deadline is June 30, 2023 to advance the maintenance of the store, if the vehicle battery, motor, electronic control damage can not be claimed or rejected due to the maintenance in accordance with the regulations, all the consequences of the tariff maintenance, has been refused to pay 3500 yuan round-trip freight, this notice does not include the vehicle that has been rejected, the notice is valid from June 1, 2023 to June 30, 2023.
Mr. Chen said that Deshun Yundi Store has always insisted that it does not meet the three guarantees regulations, but the three guarantees policy it informed is that household new energy vehicles are not commercial vehicles, and the maintenance manual is only instructive and not mandatory, and the major maintenance has been maintained in the store since June 30, 2023, and the maintenance arranged by Jinkang Company is also done normally, but it is missing 4 small maintenances, and it is obviously unreasonable for them to refuse compensation.
Taxi company: If you don't come to the store for maintenance as required within the time limit, there is no way
It is understood that the taxis of Ankang Jinkang Taxi Passenger Transport Co., Ltd. are mainly bought out by the contractor for a one-time purchase of the operating rights for 6 years.
A staff member of Jinkang Taxi Company said that there were many taxi battery refusals last year, and they negotiated with Deshun Yundi, and also notified the operating taxis many times, requiring that the maintenance of the store be done in the store before June 30, 2023. However, if Mr. Chen's taxi is denied compensation for lack of maintenance, there is nothing he can do!
Shop: The size of the maintenance is missing, and the cost of replacing the battery needs to be borne by the driver
According to the user manual of the operating vehicle, the regular maintenance is agreed, after the first free maintenance, under the general use conditions, regular maintenance shall be carried out according to the following period, time or kilometers, whichever arrives first. For example, for hybrid models, the regular maintenance period is agreed to be 12 months or 750,000 kilometers (total mileage) for the whole vehicle, 12 months or 50,000 kilometers (HEV mileage) for engine items, and 12 months or 20,000 kilometers from the date of purchase for pure electric vehicles.
Ankang Shunyundi Automobile Service Co., Ltd. Manager Wang said: "The car was purchased in September 2018, because it is an operating vehicle, the 'three electric warranty' is extended to 750,000 kilometers or 8 years, whichever comes first." Three bags of requirements every 20,000 kilometers of maintenance, its driving 660,000 kilometers, need to maintain 33 times, the car only 7 times maintenance, size maintenance are missing, according to the provisions of the battery is refusal. ”
At the same time, he said that it is not mandatory to go to their shop for maintenance, and maintenance can be done in any qualified repair factory, but the corresponding certificates need to be provided. Since 2022, this matter has been emphasized many times with Jinkang Taxi Company. At present, for the user to replace at his own expense, the cost is more than 10,000 yuan or 3,500 yuan, and the specific need to return to the factory to price.
Lawyer: Deshun Yundi should be replaced free of charge, and the lack of maintenance cannot be a reason for refusal of compensation
Shaanxi Hengda Law Firm, senior partner, well-known public interest lawyer Zhao Liangshan believes that the three-pack regulations for household new energy vehicles do not apply to business vehicles, only the three-pack business vehicle policy provisions are applicable to business vehicles, according to the three-pack business vehicle policy, 750,000 kilometers or 8 years or kilometers, whichever arrives first, then from this point of view, the taxi in this incident traveled 680,000 kilometers and the battery was lost, and Ankang Shunyundi Automobile Service Co., Ltd. should be replaced free of charge.
Zhao Liangshan said that the focus of the dispute between the two parties is whether the minor maintenance must be carried out at Ankang Shun Yun Di Automobile Service Co., Ltd., unless the two parties reach a written agreement clearly stipulates that the small maintenance at Ankang Shun Yun Di Automobile Service Co., Ltd. is the reason for refusing compensation, otherwise, the taxi can be maintained in any qualified repair shop, and Ankang Shun Yun Di Automobile Service Co., Ltd. cannot refuse compensation or replace it free of charge.
Huashang Daily reporter Chen Yonghui edited by Wen Weicheng and Liu Qing