Friends who have withdrawn money at ATMs know that the machine can only take 100 yuan bills, and if you want to use 10 or 20 yuan, you can only find a way to go to the store to change it, which is very inconvenient. The reporter recently found that in Xuhui, a bank has launched a new function that can provide 10 yuan small bills, and has also launched a "coin wallet" exchange service.
ATM machine to withdraw 10 yuan banknotes opened
In the ATM of the second branch of ICBC Xujiahui on Xingeng Road in Xuhui District, the 10 yuan coupon withdrawal system was replaced on April 10. Aunt Chen, who lives nearby, was one of the first users to experience it, and she found that the operation process was no different from ordinary withdrawals, just enter the amount, and enter 80 yuan to withdraw 8 10 yuan notes. "It's also very easy to operate, we usually don't have cash on us, but when we need change in an emergency, it's tricky, and now it's very convenient to have this service. Aunt Chen said. And the citizens who happened to come to handle the business found the publicity logo, which was also quite well received, "In the future, 10 yuan will not have to go to the counter to change, and you will usually use change to buy food, which is really convenient!"
It is understood that on March 7 this year, the General Office of the State Council issued the "Opinions on Further Optimizing Payment Services and Improving Payment Convenience", requiring further improvement of payment service levels, of which further improving the convenience of mobile payment is one of the main tasks to better meet the diverse payment service needs of the elderly, foreign personnel and other groups. Elderly people who are not familiar with electronic payments are important customers of change.
ATM cash change seems small, but in fact, the "cash pocket" is to some extent more difficult to do than "large-amount card swiping, small-amount code scanning", because the bottom line means that the last line of defense must be built, which also requires Shanghai commercial banks to provide more refined services. In order to ensure the supply of banknotes, ICBC upgraded the parameters of related equipment and banknote boxes in the early stage, increased the delivery of corresponding coupons, trained the staff in the outlets, and posted special publicity signs. "We made full preparations on the first day and put enough 10 yuan coupons in the machine to ensure that customers can enjoy this convenience. Tian Xiaomin, president of the second branch of ICBC Xujiahui, told reporters.
"Coin purse" exchange solves the payment problem
Bank of Communications Shanghai Xuhui Sub-branch has innovatively set up a "Payment Facilitation Team", opened a green channel for small denomination exchange, and took the initiative to provide "coin purse" exchange services for surrounding merchants, effectively resolving the practical difficulties faced by merchants and elderly consumers.
The clerk at the convenience store in the neighborhood has just exchanged change of various denominations, and she said: "There are many elderly people around us, and they don't know how to pay with their mobile phones, so they are used to using change. The 'Coin Purse' service has brought great convenience to both the elderly and merchants. At the same time, the party committee of the branch and the general branch of the Youth League set up a "youth commando" to enter the Hengfu style area to carry out door-to-door publicity for merchants, and the door-to-door exchange service and publicity have won unanimous praise from merchants and the masses.
Jin Kaili, president of the Shanghai Tianyaoqiao Road Branch of the Bank of Communications, told reporters: "We not only provide a green channel for small denomination exchange at the hall service window, but also actively provide 'coin purse' exchange business to surrounding merchants through door-to-door extension, and guide merchants to sign the "Letter of Commitment not to refuse to accept RMB cash", strengthen the promotion of the rejection policy and cash exchange services, and truly achieve financial services for the people." ”
The reporter learned that during the door-to-door service, the sub-branch will arrange at least 2 regular employees, one of whom needs to hold an anti-counterfeiting training certificate to ensure that there will be no mistaken receipt of counterfeit money. "Coin purse" is divided into 200, 300, 500, 1000, 2000 and other different denominations, each "coin purse" is equipped with different denominations of cash, and will also complete the "coin purse" reserve according to the customer's personalized needs. In addition, a "Business Contact Card" will be issued for ongoing services.
The relevant person in charge of the Xuhui District Commission of Commerce said that more banks will be guided to promote the deposit and withdrawal all-in-one machine that can take 10 yuan banknotes, so as to better meet the payment service needs of the elderly, foreign people and other groups. Citizens can check whether the nearest ATM equipment has the function of withdrawing cash in small denominations of 10 yuan through the special signs posted or by calling the bank's customer service hotline.
Reporter: Cao Xiangyu, Lu Haijie
Editor: Ye Fangfang
Proofreading: Geng Jieyu
Reviewer: Wei Li