"Sister Ma, this is a 300 yuan 'coin purse', and the denominations of change are 20 yuan, 10 yuan, 5 yuan and 1 yuan, the number varies, please count it!"
"I don't need to count it, I still can't trust you? Thank you for bringing me the change. ”
At 11 o'clock in the morning on August 1, next to Wanbo Plaza, Qiqi Avenue, Liuzhi Special Economic Zone, Liupanshui City, Lu Jiangyu, the account manager of Binhe Credit Cooperative, Liuzhi Rural Credit Union, delivered a 300 yuan "coin purse" to the beef noodle shop run by Ms. Ma, and the two had a conversation. In recent months, scenes like this have been staged many times in some supermarkets, residential areas, and street-facing stores in the Liuzhi Special Economic Zone.
The owner, Ms. Ma (right), shows off the coin purse she has redeemed
"Since April this year, under the guidance of the Provincial Association and the Municipal Audit Center, Liuzhi Rural Credit Union has carried out 'coin purse' exchange services with major outlets in the jurisdiction. Up to now, the Associated Press has issued a total of 1,902 'coin purses', with a total amount of 380,400 yuan, benefiting more than 1,900 merchants and physical operators. At the same time, it also took the initiative to provide the masses with damaged currency and RMB exchange services that were not easy to circulate, and helped the development of the local real economy with heart and affection. Zhang Ying, manager of the operation service department of Liuzhi Rural Credit Union, said.
It all started at the beginning of this year! On March 7 this year, the General Office of the State Council issued the "Opinions on Further Optimizing Payment Services and Improving Payment Convenience", emphasizing the need to focus on the inconvenience of payment for the elderly, foreign personnel in China and other groups, strengthen coordination and cooperation, increase necessary resource investment, take multiple measures to break through service blockages, and promote the parallel development and complementarity of mobile payment, bank cards, cash and other payment methods.
At the beginning of April this year, in order to further optimize payment services, improve the convenience of cash payment, consolidate the results of the rectification of the rejection of RMB, strive to improve the level of cash payment, smooth the "last mile" of financial services, and break through the obstacle of "difficulty in using cash". Liuzhi Rural Credit Union acted quickly, upgraded the quality on the basis of the original change supply service of the outlets, and launched the "coin purse" exchange service for the elderly, taxi drivers, supermarkets, street merchants and other groups with special needs for change.
You can also exchange change at the counter counter at the outlet
There are two types of "coin purses" in which there are standard "coin purses" and "custom coin purses". Combined with the relevant requirements of the People's Bank of China and the Provincial Associated Press for the configuration of "coin purses", each outlet is equipped with standard "coin purses" with amounts of 100 yuan, 200 yuan and 300 yuan, and the denominations of change in them are 20 yuan, 10 yuan, 5 yuan and 1 yuan respectively, and the number varies. The customized "coin purse" is mainly aimed at customers who have a large demand for change and have special needs for change denominations. Customers can make an appointment in advance and then exchange their change on the spot at the counter of the outlet.
In order to make the "coin purse" exchange service really benefit the people in need, in recent months, the staff of the outlets of Liuzhi Rural Credit Union have made full use of the gap between customers waiting for business, especially the elderly customer groups, to take the initiative to introduce the "coin purse" exchange service to them, and at the same time popularize financial knowledge such as RMB authenticity identification, so as to enhance customers' financial security awareness. At the same time, they also regularly go deep into the communities, supermarkets, farmers' markets, street shops, etc. around the outlets, not only to provide door-to-door exchange services, but also to teach everyone how to effectively manage change, as well as to transmit information such as not being able to refuse to accept RMB, so that the "coin purse" service can truly enter the lives of the people, so that financial services and the people go together.
Publicize the relevant regulations that cannot refuse to accept RMB
"For young people, mobile payments are really convenient and fast. However, some passengers are elderly or minors, and they often choose to pay in cash. Every day, I worry about the lack of change. I heard that the credit union has a 'coin purse' exchange service, and after not charging a handling fee, I will go to the credit union outlet to exchange 200 yuan for spare change every time I go out of the car. The 'coin purse' service is really intimate! Taxi driver Zhang told reporters.
Post a sign that supports cash payments
Next, Liuzhi Rural Credit Union will continue to conscientiously implement the relevant requirements of optimizing payment services, practice the political and people's nature of financial work with practical actions, actively fulfill the responsibility of grid management of cash services, focus on key industries and regions of payment facilitation, continuously dredge the difficulties and blockages of cash payment, further improve the financial service experience of special groups such as the elderly, merchants, and tourists, and contribute to creating a harmonious and stable cash circulation environment.
Reporter of Guizhou Daily Tianyan News
Liao Qiu, Ren Yong, Fan Houling
Edited by Wang Xiaoting
Second instance Yang Tao
Third trial Min Jie