Saying goes
It is easy to apply for a card and difficult to refund
After applying for a card at a beauty shop or barber shop
In the case of relocation or transfer of the store
Occur
No, Sister Li, a citizen, was upset because the beauty card she handled could not be consumed.
Sister Li, a citizen, applied for a beauty card worth 2,000 yuan in May 2022 at a beauty shop called "Legendary Rose". hasn't consumed a few times, and Sister Li returned to her hometown because of something at home. But at the beginning of this year, when Sister Li went to this store again to consume, she was told that the store had changed owners, and the store had been renamed "Yongzhenmei", and Sister Li's stored value card could no longer be used.
Sister Li: "What they mean is that the boss has changed, but none of the personnel inside have changed." If the boss changes, you at least have a handover job, but they don't, and he says the card is invalid. ”
Sister Li told reporters that she wanted to use up the remaining times and forget it, but found that her phone was blocked by the other party.
Sister Li: "The rest of the times I want to come to beauty, they don't answer my phone and block me." ”
Immediately, the reporter followed Sister Li to the store to understand the situation.
The reporter talked to the clerk:
"In the past, when you called 'Legendary Rose', she applied for this card, but now that the name has been changed, this card can't be used, do you have any explanation?"
"I don't know about this, I don't know. ”
"Did you inform your previous customers when you changed your name?"
"I told you. ”
"How?"
"The notice is posted there. ”
The clerk said that in May last year, the company changed the owner, and the name of the store was also changed, and a notice was posted at the front desk at that time, informing customers that if they have a paper card in their hand, they can go to the front desk to enter the computer, but Sister Li did not know because she was in her hometown, so she did not enter the paper card in her hand into the system in time. However, the clerk said that Sister Li's previous times in the system are still valid, and the cards that have not been entered into the system will be reflected to the leader and replied within a week.
Clerk: "I helped her register today, and I will give feedback to our leaders and store managers." ”
Sister Li: "How long does it take for feedback? I can't wait indefinitely. ”
Clerk: "I have registered your card number, and I will call you back with your contact information on it." ”
As for the phone being blocked by Sister Li, the other party said that it was only because the phone was busy recently that Sister Li misunderstood.
Sister Li said that she is waiting for the store to give her a reply now, and if she does not get a reply within this week, Sister Li will ask the relevant departments for help.
Sister Li: "If they don't reply to me, then I will report to the Market Supervision Bureau in the next step." ”
来源：8099999街头巷尾
Editor: Ma Xiaonan
Editor: Lin Shuaichao
Final review: Zhao Wen