If you go to a beauty salon to spend money and say that you have no money when you encounter a promotion, it doesn't matter, the staff of the beauty salon will take the initiative to ask for you to "pay in advance". How do you feel about such a good thing? Let Ms. Wang, a 61-year-old woman who lives in the south of Xi'an City, tell you what it tastes like.
Every time the service is served, a round of promotional temptation is more than 120,000 yuan in half a year
In 2023, Ms. Wang paid more than 120,000 yuan in a beauty salon in the south of Xi'an, and recently the beauty salon suddenly closed.
On the morning of May 18, a reporter from Huashang Daily Gale News accompanied Ms. Wang to the City Cube Shopping Mall located in the southern section of Zhuque Road, where she did beauty at the Ai Mei Xuan Beauty Salon on the second floor of the mall.
In a corner on the second floor, the original beauty salon has been completely blocked, and when you enter through the small door left, you can see the sign of Ai Mei Xuan, and the layout of the beauty salon inside the glass door is still there.
"I started to apply for a refund in March, and on May 16 I found out that the door was closed." Ms. Wang said that the first time she came here in May last year, saw the online promotion of 79.9 yuan to experience a back tendon therapy, her cervical spine was not good, and she felt very good after doing tendon therapy, so she began to prepay consumption, and successively purchased various beauty and female intimate services throughout the body many times, and paid a total of more than 123,000 yuan as of December last year.
"Every time I do service, the clerk and the director will come to all kinds of promotions and temptations, and now when I think about it, I feel that I have lost my mind and been fooled by the routines of the beauty salon step by step." Ms. Wang told reporters that she is easier to speak, soft-hearted and thin-skinned, and slowly got acquainted with some clerks, they often sell to themselves, and after saying that they can't do the task to deduct their salaries, etc., and then buy more and more projects, and the advance payment items include back tendon therapy, legs, arms, abdomen, buttocks, chest, facial care and other projects, and they have to go three or four times a week.
Enthusiastic and "generous" staff
When promoting the project, the director took the initiative to "advance" 20,000 yuan
What is particularly "touching" is that the employees here are not only enthusiastic but also "generous". Ms. Wang told reporters that once she promoted a free private experience and made a plan of 128,000 yuan, she said that she had no money and didn't want to do it, so they persuaded them round by round, and then swiped 5,000 yuan by herself, and the director "advanced" 20,000 yuan. There were also two clerks who also gave a few advances of 35,000 yuan, with a total of about 30,000 yuan, and they all transferred them later.
The reporter saw that Ms. Wang printed dozens of transfer vouchers in her hand, including dozens of transactions to Aimeixuan, with a large amount of 15,000 yuan at a time, and a small amount of 5,000 yuan and more than 2,000 yuan. also transferred 20,000 yuan to a person surnamed Sun in two tranches, and Ms. Wang said that this was the director of Ai Mei Xuan who took the initiative to advance funds for her.
So, did the money advanced by these employees go to the beauty salon's account?
Ms. Wang said that the beauty salon has a consumption schedule, and the employee said that after the advance money, there are new items on the consumption details of the beauty salon, so she thought that the other party had indeed paid in advance, and would soon transfer the money to them. However, in the final check, some of the "advance" stores did not admit that they had received them, and their whereabouts became a mystery. "Once they were selling a set of 140,000 yuan projects, but fortunately I didn't ask for it at the time." Ms. Wang is still very shocked when she thinks about it now, it is really a variety of routines, and if she was shaken at that time, the loss will be even more heavy at this time.
I feel that the service can't keep up and ask for a refund
The mediation by the Market Supervision Institute was unsuccessful
At first, Ms. Wang felt good about the service here, but since the beginning of this year, the employees and store managers who have given her regular projects have left one after another, and she feels that the service cannot keep up, and she is becoming more and more dissatisfied. In late March, she went to the store to ask for a refund, and the new store manager said that she needed to understand the situation, and later excused herself for various reasons. "I took a picture of the consumption record details in the store, minus the number of projects I have done, and calculated the balance of the prepayment of more than 90,000 yuan." She said.
Due to the fruitless negotiation with the store, Ms. Wang complained to the Market Supervision Bureau of Yanta District, Xi'an City in April, and the Changyanbao Market Supervision Office conducted several mediations, and on May 16, the complainant or the respondent clearly stated that they could not reach a mediation agreement, and gave a decision to terminate the mediation on May 16.
The transferor said that the follow-up service could be continued
The beauty salon does not recognize the balance of more than 90,000 yuan, but there is really no money to return
It is understood that after the closure of Ai Mei Xuan Beauty Salon, the follow-up services of the members were transferred to Mr. Zhang.
On the morning of the 18th, Mr. Zhang told reporters on the phone that his store was nearby and was about to open, and members, including Ms. Wang, could complete the previous Ai Mei Xuan consumption items in his store, but he could not refund Ms. Wang because the money was not collected by himself. "I need customers, and I'm taking over the service." He said.
The person in charge of the Aimeixuan beauty salon told reporters that the beauty salon was closed due to poor management, and now there is really no money to refund Ms. Wang, and the unconsumed items can continue to be completed in Mr. Zhang's new store, and if you want, you can also go to the Aimeixuan store in the northern suburbs to do the project. As for Ms. Wang's statement that she has more than 90,000 yuan to be refunded without consumption, she does not recognize this amount, and it may only be 20,000 or 30,000 yuan.
Regarding Ms. Wang's situation that the director and store staff took the initiative to advance funds, the person in charge said that the beauty salon is a sales-oriented store, and customers have always been required to pay by card at the POS machine in the store. "Ms. Wang said that some of the money for the advance project has not been received by our beauty salon." He said.
In view of the current situation, Ms. Wang said that she is collecting various evidence, preparing to file a lawsuit with the court, and try her best to recover her losses. During the interview, it happened that a young lady also came to the second floor of the City Cube to look for Ai Mei Xuan Beauty Salon, and she said that she had only run a project of more than 1,000 yuan in April. "You must consume rationally and don't be fooled like me." Ms. Wang repeatedly admonished.
The new rules are coming:
The "Regulations on the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests" came into force in July
For the first time, the consumer is given the right to terminate the contract
Beauty salons are usually prepaid, and in recent years, prepaid consumption has led to all kinds of chaos. The "Regulations for the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests" will be officially implemented in July this year to regulate prepaid consumption.
The Regulations stipulate that business operators shall enter into written contracts with consumers, stipulating the specific content of goods or services, the price or fees, the method of refund of advance payment, liability for breach of contract, etc., and strengthen the constraints on business operators to comply with their commitments through written contracts, so as to reduce the difficulty of adducing evidence when consumers protect their rights.
Strengthen the obligation to "fulfill according to the contract". Proprietors shall provide goods or services in accordance with agreements with consumers, and must not reduce the quality of goods or services, and must not arbitrarily increase prices. If the proprietor fails to provide the service as agreed, it shall perform the agreement or refund the advance payment in accordance with the consumer's request.
For the first time, the Regulations give consumers the right to terminate the contract, and the operator has to refund not only the balance of the advance payment, but also the performance of the contract and the breach of contract.
Clarify the obligation to "inform during the matter". If a business operator has a major business risk, it shall stop collecting advance payments; Where proprietors decide to suspend business or relocate service venues, they shall inform consumers in advance, continue to perform their obligations, or refund the balance of the advance payment that has not been consumed. Even if there is no subjective fault on the part of the operator, it will lead to the inability to perform the contract or significantly increase the cost of performance for the consumer, and the Regulations also give the consumer the right to terminate the contract.
The Regulations also set up special penalties for prepaid consumption, which are clearly punished by the relevant administrative departments; For those who run away after the advance fee is collected, they will also be included in the list of the untrustworthy with serious violations in accordance with law.
"At that time, I didn't sign a contract when I went to the beauty salon to consume, and now I only have payment records and consumption details." Ms. Wang said that it will be more difficult to collect evidence on her own in a lawsuit, but in any case, there must be an explanation.
Huashang Daily Gale News reporter Li Lin/Wen Chen Tuanjie/Picture
Source: Huashang Net-Huashang Daily