Cover News Reporter Ning Zhi
"Wuhou Hospital has won the trust of patients, and now, after less than four years of operation, Xipu Hospital has been recognized by more and more local people. Recently, Li Yuqing, president of 363 Hospital, said in an interview with reporters.
We should pay close attention to the construction of discipline capacity, improve the ability of medical services, strengthen quality and safety management, boost the construction of hospital connotation, deepen the construction of talent team, and innovate the construction of smart hospitals...... In recent years, 363 Hospital has fully implemented and deepened the reform of the medical and health system, and taken multiple measures to promote the high-quality development of the hospital and meet the health needs of the people.
How will state-owned hospitals achieve high-quality development? This issue of "Interview with the President" has entered 363 Hospital.
Li Yuqing, President of 363 Hospital
Management: Achieve quality and efficiency
As a hospital run by a central enterprise, 363 Hospital has always been committed to continuous reform and innovation, guided by the quality medical strategy, to achieve quality and efficiency improvement.
First, strengthen cooperation. The hospital has established a regional hospital alliance relationship with more than 100 surrounding primary medical institutions, empowering primary medical institutions through talent exchange, technical guidance, resource sharing, collaborative development, etc., so that residents can enjoy the services of tertiary hospitals at their doorsteps. At the same time, it works closely with leading universities, such as introducing West China experts for consultation, ward rounds, surgery, and outpatient clinics, to promote the continuous improvement of medical technology and scientific research and teaching.
Second, build a three-level management structure for medical insurance. Formulate and implement the in-hospital medical insurance price management system to help departments sort out problems, standardize behaviors, correctly respond to the reform of payment methods, and reasonably control medical expenses.
Third, build an SPD supply chain management system, strengthen the centralized procurement management of drugs and high-value consumables, improve the supply efficiency of drug consumables, and reduce the burden on patients.
Fourth, establish a "large quality control" management system for hospitals. Standardize clinical pathways, strengthen quality and safety management, and manage the clinical application of medical technology to ensure the safety and effectiveness of medical services.
Fifth, carry out information reform. Promote medical and health informatization, realize information sharing such as medical services, medical security, and drug consumables supply guarantees, complete the construction of Internet hospitals, electronic medical record level 4, and Sichuan two-star smart hospitals, and form a "three-in-one" smart hospital construction work plan;
Sixth, the establishment of the Ministry of Health Industry, to promote the development of health service formats, to meet the diversified and personalized health needs of patients, through the operation of Xiaotong clinic and expert visits, convenient medical treatment in the hospital and inside and outside the province, and health management of cadres and core talents, etc., with the "general health" brand service in Chengdu central enterprises.
Service: Patient-centered
"As a hospital of central enterprises, 363 Hospital has always adhered to public welfare and serving people's health as its foundation. Li Yuqing said. In recent years, the hospital has continued to improve patient satisfaction in an all-round way through a variety of convenient services.
For example, 363 Hospital opened the "face recognition" mode in Chengdu earlier, and patients do not need to show their medical cards and treatment codes, but only need to look at each other in front of the device for a few seconds, and they can enjoy a series of services such as face registration, payment, and settlement. For another example, for groups with greater needs such as stomatology, ophthalmology, and medical cosmetology, the hospital has specially opened an "evening outpatient clinic", and at the same time optimized the process and location layout of the clinic. In addition, in order to further improve the outpatient experience of patients, the hospital has comprehensively piloted the "one-time registration tube for three days", and for the examination items that cannot be completed on the same day, the patients will be provided with free follow-up appointment services within 3 days, and there is no need to register again to interpret the report and clarify the treatment plan.
363 Hospital has two campuses, Xipu Campus and Wuhou Campus, and implements the operation mode of "one hospital and two districts". "Since 1993, 363 Hospital has been going deep into these multi-ethnic areas, continuing to provide medical assistance, and has established the first 'automobile mobile hospital' in Sichuan to carry out gallbladder surgery and eye surgery for local people. As a result, patients in these areas have a lot of trust in 363 Hospital. Li Yuqing mentioned that in order to make it more convenient for patients to seek medical treatment, the Wuhou Campus of 363 Hospital has specially made bilingual signs, and nurses have also learned minority languages.
For a hospital to develop well, it must have good discipline support. He introduced, "The departments of respiratory and critical care medicine, orthopedics, and neurology have developed rapidly in recent years. "Hepatobiliary and pancreatic surgery and oncology have obvious advantages. Minimally invasive technology covers more than 20 diseases in various specialties of the hospital, such as hepatobiliary and pancreatic surgery, gastroenterology, thoracic surgery, orthopedics, neurosurgery, urology, obstetrics and gynecology, ophthalmology, gastroenterology, gastroenterology, etc.
Technology: Advancing precision medicine
Carry out single-port laparoscopic technology, 3D laparoscopic technology, and gamma knife to treat tumors...... In recent years, 363 Hospital has continued to create precision medical services for patients.
"This year, the orthopedic 3D printing digital project has been implemented in 363 Hospital. Li Yuqing introduced that 3D printing has a wide range of applications in the medical field, for example, for snoring people, snoring may be related to pillows and sleeping positions, so doctors can customize 3D printed pillows for patients, which can effectively relieve neck pressure. For people who are going to have major surgery, doctors can print out a model of the surgical area in equal proportions, and with the help of the 3D printed model, finally determine the best surgical plan. In addition, 3D printing can also be used for postoperative skull repair, facial plastic surgery, etc.
"In order to improve the level of medical technology, we vigorously carry out the promotion and popularization of appropriate technologies, actively promote the construction of GCP centers, and strengthen and standardize drug clinical trial research. Li Yuqing said frankly that the hospital is vigorously developing scientific research, investing a lot of human, financial, material and other resources in scientific research platforms, team building, transformation and application of scientific research achievements, and formulating systems and incentives for scientific research project management, quality management, scientific research awards, intellectual property protection, achievement transformation and promotion.
Taking 2023 as an example, the hospital has organized and applied for 86 national, provincial and municipal scientific research projects, including 2 projects of the secondary departments of the National Health Commission, 4 projects of the Sichuan Medical Association, 13 projects of the Chengdu Municipal Health Commission, 10 projects of the General Medical Research Fund and 5 other projects, published more than 68 core and SCI academic papers, obtained 2 invention patents and 40 utility model patents. He said that the hospital has successfully applied for the fast pre-trial filing channel of the National Intellectual Property Protection Center, and the invention patent authorization cycle has been greatly shortened.
Goal: To build a regional medical center
For the future of the hospital, Li Yuqing proposed that the service scope of the Xipu Campus of 363 Hospital will cover the medical treatment, prevention, health care, rehabilitation and health management of the surrounding people, such as the treatment of common diseases, frequent diseases, difficult and critical diseases, preventive health care and rehabilitation services for chronic diseases, health management of the whole life cycle, warm and comfortable elderly care services, etc.
"We will also continue to build research hospitals and smart hospitals. Li Yuqing said that through cooperation with top universities, we will enhance the transformation of scientific research and innovation capabilities, create a road of industry-university-research development, and build a modern intelligent hospital with digital medical technology, patient service networking, and hospital management informatization.
Specifically, 363 Hospital will build 1-2 national key disciplines in discipline construction, add a number of provincial and municipal key disciplines with distinctive characteristics, and use innovation-driven, talent-strengthened, internal training and external introduction to achieve multi-specialty, multi-field technology improvement and innovation, and in management, develop a set of sound, sustainable and efficient operation improvement model, while boosting the national medical reform, obtain the high-quality development of the hospital itself.
Li Yuqing said that in the next three years, he hopes to build 363 Hospital into the southwest regional medical center of General Group and the regional medical center of Chengdu in the northwest region, and become a first-class tertiary general hospital in the province with leading technology, excellent quality, outstanding brand, lean management, perfect informatization and sufficient talents.
Experience Sharing //
Li Yuqing worked in a tertiary hospital in Hanzhong City, Shaanxi Province for 25 years, moving from a doctor to a management position. From a doctor to a dean, it is not only a change of role, but also more responsibility and responsibility. On March 26, in an interview, he shared his experience of work.
First, understand the "trade-off". As a hospital manager, we should put the collective interests first, give up personal gains and losses, and lead the whole team forward.
Second, it will be "balanced". Managers need to put in a lot of time and energy, so balance your time.
Third, dare to "authorize". "An eagle stands on a branch, and it believes not in the power of the branch, but in its own wings. He believes that managers should delegate responsibilities and tasks to their subordinates through delegation, which stimulates their motivation and creativity, but delegation does not mean leaving things alone, but finding a balance between "doing something and leaving it alone".
Fourth, abide by "self-discipline". Managers should lead by example.
Fifth, emphasis on "feelings". Managers should have empathy, mutual understanding and support, in order to jointly promote the development of the hospital.
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