Parents and elderly people at home travel abroad
What if they don't feel comfortable riding alone?
Don't make it!
The railway authorities have been putting elderly passengers
As a key service object
A series of heart-warming initiatives have been launched
Let elderly travelers also "travel lightly"
Priority ticket purchase
Can't buy tickets online?
Do not worry!
Manual ticket window in the ticket office of the station
All tickets can be purchased in cash
Some stations also have love windows
Priority will be given to senior travelers
Handle cash ticket purchase, change and other services
In the event that there are enough tickets
Railway 12306 network ticketing system
It will be senior travelers over 60 years old
Priority is given to the lower bunks
If it is an order, more than one person will travel together
Adjacent seats are also automatically assigned
Want to buy a lower berth train ticket for the elderly
Be sure to plan your trip as early as possible
Barrier-free entry and exit stations
What should I do if I am worried that it is inconvenient for the elderly to queue up for ticket checking?
Elderly travelers can opt for artificial aisles
Verification of entry, ticket checking, boarding or exiting
Can family members assist elderly passengers in and out of the station?
Family members can go to the manual channel of the real-name ticket inspection office at the station to explain the situation, and show the ticket information of the passenger, provide their original valid ID card and mobile phone number, and after the staff inquires about the train information and registers, the family can receive the "love card" of the pick-up and drop-off station, and pick up the station with the "love card".
Please leave the station as soon as possible after pick-up
When leaving the station, you need to show your "love card"
(The "Love Card" is only valid for the same day)
How do I make a reservation for the Key Passenger Service?
You can make an appointment for key passenger services through the Railway 12306 App, the Railway 12306 customer service number, the Railway 12306 WeChat official account or mini program, and the station service phone.
The station provides "one-stop" services for elderly passengers in need, such as active docking, pick-up and entry, waiting in special areas, and sending passengers on the train, so as to realize barrier-free travel for the elderly.
01
Online reservations
12 hours to 72 hours before boarding
Reservation service for key passengers
Available on the Railways 12306 website
or self-service on the mobile app
02
Call the railway 12306 customer service number to make an appointment
Between 4 hours and 12 hours before the ride
Make an appointment for key passenger services
You can call 12306 customer service number
03
Reservations are made at the front desk
If you have already entered the waiting room
You can ask for a staff member at the front desk
Make an appointment for key passenger services
After checking in and getting on the bus
Worried about the mobility of the elderly during the journey
You won't be able to use the on-board facilities
Or what should I do if I can't hear the station?
Feel relieved!
Train crew
It will be arranged clearly!
Hassle-free ride
How do I find my own carriage and seat?
You can see the carriage, seat number and other information on the itinerary information prompt sheet printed by the manual window ticket purchase, and you can check the itinerary information through the SMS notification sent by the railway 12306 App for online ticket purchase, and you can also ask the staff at the station and train to check your seat information.
What should I do if I have difficulty getting on and off the bus?
Elderly passengers with limited mobility can contact the conductor in advance through the station service desk staff, and after the train arrives, the conductor will handle the handover with the station staff, settle the elderly passengers, and pay attention to them during the journey.
If elderly passengers need help with their luggage, send them out of the station, or provide wheelchairs or stretchers when they get off the train, they can ask the conductor or conductor for help.
What should I do if an elderly person travelling alone needs help?
Some trains are equipped with love pagers, which can be picked up by elderly passengers traveling alone, and when necessary, press the button, and the conductor will arrive in time to provide services. Conductor service number badges or card slips are also available on board to help elderly passengers at any time.
Elderly passengers who travel alone can rest assured when taking sleeper trains, and the conductor can grasp the passenger's boarding information through the handheld terminal system, and provide wake-up service within 15 minutes to 30 minutes before the passenger's arrival, so there is no need to worry about taking the station.
How do I order food in the car?
If elderly passengers can use electronic products, they can order meals served by the dining car of the train they take online through the 12306 official website ordering platform, 12306 App, railway travel code, etc., or they can also book merchant-branded meals served at the catering stations along the way. The train staff will verify the identity of the passenger and deliver the meal according to the order information and mobile phone number.
Passengers can also go to the dining car, ask the staff about the catering of the dining car, choose the type of meal, and the staff will register and deliver it to the passengers' seats on time.
In short, when you need help on your trip
You can't go wrong with a railroad worker
With this ride guide
Mom and Dad can come at any time
It's a trip that just goes
Quickly forward it to the "Blind Date and Love Family" group!
Source: Guangzhou Railway