Owner complaints: Problems frequently arise after the M7 picks up the car, and fancy faults make the owner "restless"

The full outbreak of the new energy vehicle market has also led to the rapid rise of new car-making forces. In the past 2023, brands such as Ideal, Xpeng, NIO, and Wenjie have achieved good results. Taking Wenjie as an example, it has handed over a report card of 120,000+ and has become a clear stream of new forces. In addition to the M5, the M7 and M9 have also been launched, further enriching and improving the product matrix.

In the past two weeks in January, Wenjie has surpassed brands such as Ideal, Deep Blue, Lingpao, and Zeekr with a sales volume of 12,800 units, leading the sales list of new power brands.

In the "China Automobile Quality Ranking" released by the China Automobile Quality Network, AITO Wenjie M5 won the "2023 New Energy Medium-sized SUV Quality Ranking No. 1" with a high score of 147 points.

However, after entering 2024, Wenjie has also encountered negative news reports on the product. Just recently, the news of "the owner questioning the frequent failure of the car function" has fermented on the Internet, and has become a hot search entry on the relevant automobile website, not only that, but some social media sites have also appeared on the "functional failure parts fall off the owner of the car questioning the car", which quickly attracted attention.

According to an online video report, Jiangsu City Channel reported a news about the consumer rights protection of the owner of the M7, which showed that Mr. Tang from Nanjing, Jiangsu Province spent a total of about 350,000 yuan to buy an AITO M7 in October 2022.

According to news reports, Mr. Tang described: "Only four or five days after picking up the car, as soon as the door opened, the whole seat rushed forward directly, pressing me on the steering wheel and couldn't move"! This not only made Mr. Tang break out in a cold sweat, but also did not dare to drive, so he quickly contacted the local sales store.

According to the feedback from the sales store at the time, it was a software fault of the car itself, but after the car machine was restarted and the software was upgraded, this fault was not eliminated and still existed.

According to the description of the owner Mr. Tang: after the replacement of the main driver's seat, he found that the back cover of the new car fell off when he was on a business trip, and the internal wiring was directly exposed outside.

In June 2023, the store reached a negotiation with Mr. Tang, and based on a series of losses such as the wear and tear of the M7, the manufacturer also replaced a M5 for Mr. Tang. From the point of view of service, its service attitude is still good, at least there are problems not to avoid, there are problems can be faced, such services are not possible in many brands, especially some joint ventures and luxury brands.

According to online reports, after Mr. Tang mentioned the new M5 in August 2023, after only two months of use, the new M5 was abnormal again in high-speed driving, and the screws loosened caused the wheel guard to fall off, and thus stuck the front hub, resulting in vehicle failure. However, due to the unclear road conditions at the actual location, there is no public camera, and the dashcam screen is covered by the back recording, the owner entrusted a tripartite appraisal agency to make an appraisal and evaluation of the cause of the fall of the rear fender lining, and the appraisal results also ruled out the human driving cause caused by the impact.

A few years ago, the author bought a domestic brand notebook, but the notebook began to have various problems after less than a month of use, from the beginning of the keyboard keys can not be used, to the later touch screen failure, screen crash and black screen, to the later system failure and then to the charging failure, in short, you can think of computer failures, basically have appeared.

Although the notebook is less than 10,000 yuan to buy, but after all, it is also their own hard-earned money, and then there is a problem has been looking for after-sales, after-sales service is not bad, frequent problems also make after-sales personnel and the author familiar. In response to such a problem, the author also admits it, after all, it is only a few thousand pieces of electronic products that are less than 10,000 yuan, and they are still acceptable.

But Mr. Tang spent hundreds of thousands of real money to buy a new energy vehicle. After buying a car for more than a year, from changing seats to changing cars to frequent breakdowns on the highway, it involves not only experience and use problems, but also personal safety. Who is it put on, and who is not upset? Therefore, many netizens also expressed their own views and opinions.

However, in response to the question of car owners, we have one to say, there is no problem with people's after-sales service, good attitude, service in place, and the implementation of replacement parts for new cars, but because of quality control and other quality problems, resulting in after-sales to make up, the experience of consumers is definitely not good, only to improve their own quality control, in order to occupy a place in the market.

In fact, Mr. Tang's experience is not an example, in the M7, M5 car circle and the car quality network of the complaint case statistics, we also see a lot of vehicle quality problems such as abnormal brake noise, engine failure light on, motor failure after picking up the car, but many car owners and after-sales feedback and communication, there is no good solution, for this kind of problem, users and netizens are also in the comment area to blow up, there are suggestions, there are complaints, different voices are appearing.

As a Wenjie brand with its own traffic, the Internet is very loud, and fans are also actively maintaining Wenjie, because after all, it has the blessing of Huawei. After all, Huawei's network traffic and fan power are obvious to everyone, and everyone who understands it understands.

The author also believes that no car owner is black for the sake of black, and most of the people with impure motives are not car owners, but from the feedback channels of car owners and some vehicle complaint cases, there are indeed some problems in quality control and quality of Wenjie vehicles, and there is a lot of room for improvement in quality control.

Under the current situation of the full outbreak of new energy vehicles, traffic is naturally important, but it is more important to do a good job in products, pave channels, expand services, and enhance reputation. Only by doing a good job in the brand system can we stand tall in the environment of big waves and sands.

This article is originally produced by [Cheshi Special Review/Li Teer] New Media Studio, the author Nanshan, and the source must be indicated for reprinting.