Mr. Yao lives in Dongcheng Province, Guangyu, Hangzhou. He said that on the 15th, his son bought a bottle of Master Kong's iced black tea at the supermarket in front of the community, and when he was about to finish drinking, he found that there was a foreign body inside.
1
The son drank the flocculent in the iced black tea
Parents do not claim claims as long as they say
Mr. Yao has been keeping this bottle of Master Kong's iced black tea, and there is still a quarter of the drink left, and you can see that there are brown flocculents inside.
He found a transparent cup and poured out the drink, the state of the foreign body, somewhat similar to the seaweed in the seaweed soup.
The bottle was produced on March 26 this year and is still under warranty.
Mr. Yao: "Because my son bought the drink, I drank alone in the living room, and I was in the room." When he came to me, he was already half drunk, and he asked me what was in it, Dad, and I opened it to see, and inside was a clump of flocculents stuck to this inner wall, and I shook it to see clearly, and it fell off. ”
Mr. Yao said that the bottle of drink was purchased by his son at the supermarket in front of Guangyu Dongcheng Mansion with three one-yuan coins, and there was no proof of payment. The supermarket adjusted the monitoring to the reporter, did not let the shooting, showing that at 7 p.m. on May 15, Mr. Yao's son did take a bottle of iced tea from the shelf.
Hangzhou Xingsheng Supermarket Boss Hu: "This invisible, placed here invisible (Mr. Yao: this cup, you can pour out, see what it is, I want to know what it is) This to ask the manufacturer, ask me is useless (have you encountered before) has not been encountered, my son has been here for two years, no. ”
Mr. Yao's son is in the third grade of primary school and currently has no physical problems. Therefore, Mr. Yao does not have any compensation claims for the time being, and only hopes that someone can explain what these foreign objects are. The iced black tea in the supermarket is purchased from Hangzhou Zefeng Wholesaler.
The person in charge of Hangzhou Zefeng Wholesale Commercial Company: "Call Master Kang's complaint phone, see how the company deals with it, I am also wholesale, I am also a goods taken from the company (will the beverage appear this brown flocculent thing) Inevitably there is this situation (what is the reason for it) You can also make a complaint call, the company to tell you." ”
2
The marketing manager said it was probably citric acid that reacted
Problems will be reflected in the company's more specialized departments
Hangzhou Zefeng Wholesale Company provided the contact information of a salesman, whose surname was Huang. Mr. Yao sent relevant videos and photos to the other party through WeChat. Later, a manager Chen contacted the reporter and said that it was "Master Kang" of the Hangzhou marketing department.
Master Kang Hangzhou Marketing Department Manager Chen: "Just now I sent to our factory, a quality assurance, it contains citric acid, iced tea has drunk a little sour, high sugar of this kind of thing, sometimes, children have eaten other things, may contain other substances in the saliva, after he drank, children drink drinks, it is impossible to drink, sometimes after drinking it and spit it in, there is this possibility, it is possible that this thing in iced black tea, the reaction, there will be this, like snot like flocculent, there will be, Because we also showed up last year (isn't that what everyone drinks?). No, it's uncommon, it's a probabilistic question. Specifically, it's more professional, I'm just in charge of sales. ”
For this explanation, Mr. Yao still did not understand, and Manager Chen said that he would feedback to the more professional departments in the company. The manufacturer of the bottle is Hangzhou Dingjin Food Co., Ltd., and the reporter reflected the problem to Master Kong 400 customer service. Later, a manager Xie of Hangzhou Dingjin Food Co., Ltd. contacted the reporter to understand Mr. Yao's situation and the previous explanation of the marketing department, and After Manager Xie said that it would take a certain amount of time to investigate and understand and reply.
Source: 1818 GoldenEye