The Social Welfare Center of the Ministry of Civil Affairs recently issued the implementation of the "Basic Standards for Home Care Home Care Services" recommended national standards, which is the first national standard issued by the mainland for home care services.
The main content of the standard is divided into five parts: "terms and definitions", "general requirements", "service content", "service process and requirements", and "service evaluation and improvement".
Among them, the "overall requirements" clarify the basic conditions that service organizations and service personnel should have and the basic requirements that services should meet; The "service content" includes 7 services, including life care, basic care, health management, visiting care, spiritual comfort, entrusted agency, and age-appropriate transformation of the family living environment, covering the main professional service content required for home care; The "service process" clarifies a series of procedural requirements from consultation and reception, elderly ability assessment, signing of service agreements, service preparation to service implementation; "Service Evaluation and Improvement" clarifies the form of service evaluation and the requirements for improvement feedback on problems found in the evaluation.
Zhen Bingliang, Director of the Social Welfare Center of the Ministry of Civil Affairs: The Basic Specifications for Home Care Services for Home Care will provide basic guidance for the content, service organization conditions and related process requirements of home care services, which is of practical significance for promoting the standardization, standardization and professional development of home care services.
What is home care service?
Service activities related to physical function maintenance, mental health support, daily living assistance, and environmental improvement for the elderly at home.
△In October 2023, Nantong, Jiangsu, home-based elderly care workers came to measure blood pressure for the elderly.
What are the requirements for service organizations?
- Should be registered or recorded, and have the qualifications and ability to provide services appropriately;
- A service management system should be established, including but not limited to: safety management system, contract management system, financial management system, and file management system;
- Service personnel appropriate to the content of the service should be allocated;
- The service hotline, service content, service methods, charging standards, payment methods, and service supervision methods shall be disclosed, and the disclosed information shall be true, complete and valid;
- Pre-job training should be carried out for service personnel, and on-the-job training should be carried out regularly;
- It is advisable to purchase insurance products that are compatible with the quality and safety of the service for service personnel and service recipients;
- Emergency response plans should be formulated according to the characteristics of service venues and service recipients, safety emergency drills should be conducted regularly, plans should be continuously improved, and risk notification obligations should be performed before service.
What are the requirements for service personnel?
- Be in good health and work after obtaining a health certificate;
- Should be familiar with the laws and regulations and basic knowledge of home care services;
- should have the ability to communicate well with older people;
- Should master basic safety protection knowledge and emergency handling methods;
- The ethnic customs, living habits and religious beliefs of the elderly should be respected, and the privacy of the elderly should be protected;
- Evaluators and service plan developers should have received relevant operational training;
- Elderly care workers, elderly social workers, and other personnel who provide specialized home-based home care services shall obtain relevant qualifications or meet the requirements of corresponding professional standards.
△In August 2023, Chongqing, community home care equipment for aging is readily available, and the picture shows a networked emergency alarm.
What are the service requirements?
- should be equipped with relevant facilities, equipment and supplies required for the service;
- Professional equipment in excretory nursing, rehabilitation nursing and other services should be used by trained or qualified professionals, and should be inspected before use to ensure that the performance of the equipment is intact and safe to use;
- Before carrying out services such as bathing assistance, basic care, psychological comfort, and age-appropriate transformation of the family living environment, relevant professional assessments should be carried out.
What is the content of home care service?
Life care: meal assistance, bathing service, cleaning service, walking assistance service, medical assistance service, emergency service;
Basic nursing services: life care, excretory care, nursing assistance, medication care, rehabilitation nursing;
Health management services: information collection, health monitoring, health consultation, health intervention;
Visiting and caring services: door-to-door visits, emergency response;
Spiritual comfort services: accompaniment and support, regular assistance to the willing elderly to go out or go to service institutions to participate in group activities, etc.; Emotional counseling, talking and communicating with the elderly, and patiently listening to the elderly; Psychological comfort, adjusting the psychological state of the elderly through mental health education and psychological intervention;
Entrusted agency services: purchasing, including purchasing daily necessities, booking tickets, booking vehicles, etc.; Representation, including picking up and delivering letters, documents and items, applying for legal aid, rescue services, etc.; Payment, including payment of daily expenses such as water, electricity, gas, and communication fees;
Family living environment aging transformation services: environmental assessment, basic transformation, special transformation.
What are the requirements for service evaluation and improvement?
- Service evaluation includes self-evaluation of service organizations, evaluation of service objects and third-party evaluations;
- The evaluation content includes the signing of service agreements and service plans, service satisfaction, service performance, service records, etc.;
- The service organization shall analyze the evaluation results and problems in the service, propose corrective measures, timely improve and feedback the service target or third party, and continuously improve the service quality.
Source: CCTV Finance, News Network, Ministry of Civil Affairs official website