[After the introduction of AI technology by an e-commerce company in India, 90% of human employees were fired] AI Singularity Network reported on July 12丨The conflict between artificial intelligence technology and humans is slowly fermenting. Recently, the founder and CEO of Dukaan, an Indian start-up e-commerce company, announced on Twitter that 90% of the company's employees have been laid off after the company introduced AI chatbot customer service to answer customer questions.
The business owner is not on a whim, explaining that after introducing AI response technology, the total time it takes to answer customer questions has been reduced from 2 hours and 13 minutes to 3 minutes and 12 seconds. "Given the current economic situation, startups should prioritize 'profitability,'" he said. ”
The Indian boss's words are not unreasonable, and after analyzing the data, he concluded that humans are indeed not good at solving specific and complex problems, and AI happens to be very good at it.
