Recently, the doctor-patient dispute between Aier Ophthalmology and doctor Ai Fen has once again detonated the Internet.
On the evening of April 26, Wang Yong, chief physician and vice president of Wuhan Aier Eye Hospital, posted a message through the WeChat circle of friends that he decided to sue Ai Fen, director of the emergency department of Wuhan Central Hospital, for violating his right to reputation. On the 27th, Aier Ophthalmology issued a statement saying that it supported Dr. Wang Yong in safeguarding his rights according to law and advocated resolving disputes in accordance with laws and regulations.
In fact, the dispute between doctor Aifen and Aier Ophthalmology has lasted for more than 500 days on the Internet, during which it has become a hot spot on the Internet many times. Doctor-patient disputes are not new, and the online search for the keyword "hospital" in Chinese judgment documents has reached 5928019 pieces of information. It can be seen that doctor-patient disputes are widespread.
What is surprising is that in this network offensive war that has lasted so far, Dr. Ai Fen has not resorted to legal means to defend his rights, which is really unreasonable. And Dr. Ai Fen's latest reply to the attending doctor Wang Yong's lawsuit against his infringement of the right to reputation is even more stunning- "I feel that every citizen has the responsibility and obligation to expose the undesirable phenomena found and expose the violations of discipline and violations, so there is no contradiction between my disclosure on the Internet and my failure to fight a lawsuit..."
This is a bit of a way to take advantage of the vocal advantage of its own network big V (note: Dr. Aifen has nearly 2.1 million followers) to sell fame and reputation. In modern civilized society, even if it is a professional counterfeiting, it is necessary to resort to the law, communicate and coordinate within the framework of the law, and seek the final solution.
Review the beginning and end of the dispute between Dr. Effen and Aier Ophthalmology:
In May 2020, Dr. Ai Fen contacted his former colleague He Ling for surgery in the Eye Department of Aier due to the loss of vision in his right eye.
Dr. Ai Fen is a network big V, but also a medical peer, so, Wuhan Aier Eye Hospital chief physician, vice president Wang Yong personally diagnosed and treated, according to the diagnosis and treatment, Wang Yong designed a femtosecond laser-assisted cataract ultrasonic emulsification surgery combined with trifocal intraocular lens implant surgery treatment plan, and personally operated the operation and the operation was successful.
Five months later, Dr. Effin developed a retinal detachment in his right eye.
On December 30, 2020, Dr. Ai Fen, through his personal Weibo, sued Aier Ophthalmology, and the dispute began...
The above content is based on Dr. Aifen's Weibo information and the personal reply of Dr. Wang Yong of Aier Ophthalmology, who recently launched a reputation right lawsuit against Dr. Aifen.
According to Wang Yong's reply, he believes that "the application of new medical technologies is constantly evolving, and there will be differences in the cognition of different experts at different stages. The best way to judge whether the application of new technologies is reasonable is to take the judicial route and apply for third-party medical appraisal. ”
Pertinently speaking, take the judicial route and apply for third-party medical appraisal. It is a safe way to resolve the dispute between Dr. Ai Fen and Dr. Wang Yong. After all, the contradiction has risen to the level of a small friction that is not a small friction in which both sides can take a step back and talk about wine. There seems to be no better solution than recourse to the law.
However, it was originally a doctor-patient dispute between Dr. Ai Fen and the attending doctor Wang Yong, but the combing process will find that from beginning to end, Wang Yong is not the protagonist in the whirlpool of entanglement, and the Wuhan Aier Ophthalmology Department where Wang Yong works has always been the object of Dr. Aifen's full firepower.
This reminds me of the bridge section of the dialogue on the popular drama "Heavenly Dao", when Ding Yuanying and Han Chufeng went to Wutai Mountain to ask for a question on the road to seek peace of mind:
"Ding Yuanying: What myth? But it is a powerful effect of killing the rich and helping the poor...
Han Chufeng: To kill the rich and help the poor, you have to find some meat..."
Aier Ophthalmology, where Yong Wang works, is the world's leading ophthalmic medical chain. It is reported that the total scale of China's medical ophthalmology market is about 170 billion, mainly concentrated in the three tracks of medical services, medical devices and ophthalmic drugs, of which medical services account for about 70%, and Aier Ophthalmology is a leading enterprise in the field of medical ophthalmology, and is also a well-known listed company in China, with a market value of nearly 200 billion yuan.
It is reasonable that such an "fleshy" object has become the center of the whirlpool in this doctor-patient dispute.
As the target of long-term attacks, Aier Ophthalmology will certainly not sit still, and when Dr. Wang Yong launched a lawsuit for the right to reputation, he issued a statement at the first time to support Wang Yong's rights protection.
Aier Ophthalmology's statement is relatively long, the full text is 2250 words, and there are five aspects in general:
Aier deeply reflected that simplifying the necessary medical process in order to give preferential treatment and "care" to acquaintances and doctors is a serious mistake.
Wuhan Aier has actively cooperated with the relevant departments to complete the rectification earlier and accepted the punishment.
Ms. Aifen insisted that "only Aier admits that the medical record is falsified can be negotiated", which is unacceptable to Aier Ophthalmology, and it is unrealistic to prove her innocence in the field of public opinion regarding the "falsification of medical records" proposed by Aier.
Ms. Ai Fen used her network big V identity to spread rumors, slander and slander against Aier Ophthalmology and medical staff for a long time, which has caused serious harm and is a form of online violence.
Fourth, medicine is an evolving science, medical disputes are unavoidable in any hospital in the world, and medical behavior cannot truly achieve zero risk.
Handling medical disputes on the basis of the Regulations on the Prevention and Handling of Medical Disputes is the cornerstone for maintaining stable medical order and building a good doctor-patient relationship.
Fifth, Aier attaches great importance to the construction of enterprises themselves, and constantly improves the self-inspection and rectification mechanism, inspection report and risk early warning mechanism.
From the perspective of media neutrals, Aier Ophthalmology has always adopted a calm attitude in this protracted public opinion offensive and defensive war, which is very passive.
That's understandable! In other words, as a private enterprise, survival and development must be the first, and it is indeed difficult to find a proper response in the face of the continuous attacks of millions of fans like Dr. Aifen.
After all, Dr. Ai Fen is still an individual, and Aier Ophthalmology is a giant of China's private enterprises, and the inner balance of netizens will naturally tilt towards the weaker side. Sadly, Ai'er Ophthalmology is facing a network big V with wide influence, the author, as a media practitioner, knows that the size of the right to speak can determine the public opinion orientation to a certain extent, and it is reasonable that Ai'er Ophthalmology is in a passive situation at the level of network public opinion and Aifen, who is the network big V.
Returning to this doctor-patient dispute itself, the author is a medical layman and has no way of judging which side is more reasonable. But all disputes ultimately need to be resolved. In modern civilized society, since the two parties to a dispute can no longer negotiate, they should resort to the law and seek a way to resolve the contradiction within the scope of the legal framework. The purpose of self-judgment is achieved by channeling public opinion to attack and cause damage to the other side, which is a variant of the law of the jungle, and if this trend is tolerated, we in such an environment may eventually become victims.