The first section is called high emotional intelligence, that is, it will communicate
Seeing the word communication, do you think it is too simple, isn't it just talking? But in fact, communication is not an easy task. Have you ever thought of any of the following situations?
A few friends chatted about Xingtou, and as a result, after you said a word, everyone became silent;
The leader talks to you, you are nervous, the result is not said, the nonsense is a basket;
You introduce the product to the customer, you say dry tongue, the customer is not appreciative.
……
You are confused, how can you chat to death? That's because you have poor communication skills. Communication skills are also an art, only from the neck to yourself, regardless of the other party's feelings, who is willing to communicate with you?
There are three points to pay attention to in communication:
1. Learn to think in a different position and consider problems from the perspective of the other party.
During the Great Depression in the United States, there was a businessman named Klins whose factory was facing closure. He was eager to ask his friends for help, so he began to write letters. But there was no money to buy the stamps he needed to write the letter, and he immediately realized that his friends must be difficult.
So, after he sold what he could sell at home, part of it was used to buy the stamps he needed, and then he put $2 in each envelope he sent to his friends to buy stamps to reply to him.
After receiving the letter, his friends were very touched, because the $2 was far more than the money of a stamp, so he got the help of many friends, and even some people wanted to invest in him and planned to cooperate with the pool. During the Great Depression, Collins did not go out of business, but gained a foothold.
A person who knows how to think for others, even if he begins to suffer some losses, but one day, the blessing will be his turn.
There is an old Chinese saying: give someone a rose, leave a fragrance in your hand. This is true of doing things, and the same is true of talking to people.
Before you speak, think about whether this sentence should be said or not. Is it acceptable to the other party after saying that? How will the other party react? In this way, the risk of contradiction is minimized before the words are spoken.
2. Find topics that interest the other person.
This is also important. Especially after making new friends, two people don't know what to say when chatting.
Everyone has their own interests and hobbies, and if they can learn about them, both parties will not be in the awkward situation of having nothing to talk about.
We can ask the other person some open-ended questions and find their interests and hobbies through the other person's answers.
For example: "What do you usually like to do?" Exercise, read a book or watch a movie? ”
If the other person answers "sports", then you can continue to ask, what kind of sports do you like? If the other party gives you the answer, You can expand the topic of the sport.
For example, if the other person says they like table tennis. You can follow his topic and say: "Table tennis, great, I like it, is this the national ball?" Do you like to play table tennis too? ”
When your topic attracts the other person, the communication between you will become endless, and there seems to be endless words. It may be from yourself to athletes, and then from athletes to world champions, Chinese famous players and foreign famous players will tell you like a number of family treasures.
Dale Carnegie, the father of success, proposed in "The Weakness of Human Nature" that one of the techniques he wants to attract the attention of others is to talk to or guide the other person to talk about the problems he is interested in.
3. Talk about each other's needs.
A master of communication is able to perceive the needs of the other party through the clues of the other party.
Especially when facing customers, don't rush to sell your own products, but through the inquiry to find out what problems the other party wants to solve? What are the needs?
For example, a mother anxiously walks up to you and asks you about your baby's formula. Don't rush to introduce her, but ask your mother first:
How old are the children? (Children of different ages need different formulas of milk powder.) ）
Has your child eaten milk powder? (Some children have been breastfeeding.) ）
What brand of milk powder to eat? (It is not recommended to change the formula for small babies.) ）
How does your baby react to milk powder? (Some children are allergic to cow's milk protein and will develop eczema; some children drink milk and have diarrhea.) These special children have special formulas of milk powder. ）
If the mother says: "My child is 6 months old, has never eaten milk powder, has been breastfeeding, and now adds complementary foods, it seems that he does not like breast milk, and now he wants to feed him milk powder to try." ”
At this point, you will understand the problem you want to help her solve:
At 1.6 months the child begins to be anoretic
2. She wants to switch from breast milk to milk powder
3. What brand to choose
This is, you can tell her: "6 months old baby anorexia is a normal phenomenon, usually during the period of 4 to 6 months, after a period of time this phenomenon will gradually disappear, you do not have to worry." ”
"From 6 months on, the quality of your breast milk begins to decline, as the content of many trace elements begins to decline, especially immune substances, so you must choose a formula that is nutritionally comprehensive and can enhance your child's immunity to feed your baby."
"In addition, you should also pay attention to the fact that although the 6-month-old baby can add complementary foods, the reason why it is called a complementary food is that it is only an auxiliary food, so the baby should still be based on milk."
"Breastfeeding babies have a hard time receiving formula, so I have a few tips for you:
1. The reason why the baby is reluctant to eat milk powder is because of the nipple on the bottle, because the baby is used to sucking the mother's nipple, so there are pacifiers on the market that imitate the mother's nipples that you can buy.
2. Because the baby is accustomed to the taste of breast milk, so at the beginning the baby may be more rejected milk powder, the mother does not have to be anxious, step by step to add milk powder to the baby. You can mix the mother's breast milk with milk powder to feed the baby, at the beginning of the breast milk more, after the baby adapts, gradually reduce the amount of breast milk, and finally all switch to milk powder. If your baby doesn't accept it, don't force it and try it again after a while.
3. If the baby has symptoms such as vomiting and diarrhea, you should stop feeding immediately, the baby's stomach is more delicate, may not be adaptable, slightly larger and then feed.
This is my advice to you, if you have questions you can always consult me. ”
At this time, you not only meet the needs of this mother, but also help her sort out the problems she may encounter. As a new mom, your kind reminders and professional guidance will make her feel trusting of you. As a result, she has the potential to become your loyal customer.
Communication skills are an underlying ability. It can come in handy whenever and wherever it is. With leaders, colleagues, families, and customers, emotional intelligence masters will let each other experience sincerity and kindness in communication. Empathetic thinking, grasping interests, exploring needs, these skills allow us to be the most popular person in relationships.
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