Today, the screening work in Shanghai's Puxi area has been fully launched, and in recent times, major consumer service companies have been making every effort to ensure supply.
The first financial reporter learned from many interviews that although the tourism and hotel industry has been significantly affected by the epidemic and the tourism route cannot be opened normally, hotels and tourism industries are still using their existing resources to help ensure supply.
The hotel joined hands with Dingdong to buy vegetables to build a supply chain
During the epidemic period, the supply chain is one of the most easily blocked passes, the pressure of material support is huge, Dingdong buy vegetables is a Shanghai epidemic prevention and control materials guarantee enterprise, in the material procurement and logistics traffic to ensure the stability of distribution.
In the past, the vast majority of hotels in the catering management level of the practice is more "old", most stores choose to cooperate directly with offline scattered suppliers, so it is impossible to ensure product traceability and food safety, which also caused great pressure on the management of catering procurement; at the same time, due to the wide variety of food and vegetables required by the store every day, the distribution process is relatively complex, which has caused certain constraints to the cost management of the store. In view of this, the catering standards department of Huazhu Supply Chain sorted out the breakfast standards of various brands, established a unified supply platform, and optimized from cost, process, management, food safety and other links.
Recently, in order to ensure the normal and orderly supply of "table" in Shanghai during the epidemic period, Huazhu Tesco and Dingdong Buy's fresh supply chain platform (Dingdong Xiaoman) jointly provided one-stop menu purchase and delivery services. Huazhu Easy purchase of good dishes and Dingdong Xiaoman system through, straighten out the supply chain blockages, so that the hotel kitchen supply guarantee is more standardized and transparent, "collection and matching" not only reduces the cost pressure for the purchaser, and the whole chain can be traced, Huazhu Tesco and Dingdong buy vegetables to form a long-term strategic partnership.
"One of the biggest concerns during the epidemic is the supply guarantee problem, and even been complained about by customers because of this, and the cooperation between Huazhu Tesco and Dingdong Xiaoman has eliminated our worries." The manager of a hotel in Shanghai said.
According to statistics, at least 60 hotels in Shanghai have actively turned to Huazhu Easy to purchase good food platform procurement. Dingdong Xiaoman also dispatched special service personnel to Huazhu to give comprehensive support in terms of price, service and account period.
Since its establishment in 2015, Huazhu Tesco has been constantly exploring the online offline procurement, and now the annual transaction amount of Huazhu Tesco has exceeded 9 billion yuan, and the annual procurement of Huazhu Supply Chain Support Center has reached 12,000 to 13,000 kinds, and has served more than 7,000 stores. Through the integration of suppliers, standardized processes, and optimized paths, Huazhu Tesco has built a digital online supply chain, and Huazhu Tesco said that it will continue to integrate the upstream and downstream of the industry-wide supply chain in the future, give full play to the advantages of omni-channel, and open to the pan-hotel industry and the whole industry.
Launched quarantine packages and provided support for the use of vehicles
Under the epidemic, the hotel occupancy rate has been frustrated, but the industry has not given up, following the previous launch of the "online class to accompany the baby" package, a few days ago, another hotel launched a "quarantine package". According to public information, on March 29, Hyatt Regency Shanghai Global Harbor launched the "6 Days 5 Nights Package", which includes 5 nights of stay and 5 breakfast packages for two, 5 lunch packages for 5 people, 5 dinner packages for 2 people during the stay, all meals are served, only for stays on March 31, check-out on April 5, the package price is 3999 yuan, and a 48-hour nucleic acid test report is required for stay. After that, InterContinental Sheshan Also launched a 6-day, 5-night quarantine package, similar to Hyatt, with 5 consecutive nights including three meals a day, at a price of 5999 yuan.
For the hotel's "isolation package", consumers have different reactions, some consumers think that it is more secure and convenient to isolate at home, and some consumers think that the 5-night accommodation of high-end hotels also includes hotel services, which are quite cost-effective.
Hyatt Regency Shanghai Global Harbor told the first financial reporter that the current 3999 yuan 5-night stay package has been fully booked, in order to better protect the safety of guests, the product is limited supply.
At the same time, the hotelier also provides protection for medical staff.
A HomeInn hotel in Shanghai was recently requisitioned as an isolated hotel, mainly staying in quarantined people imported from abroad. After that, in order to better meet the standards of the isolation hotel, the overnight transformation was carried out, and the epidemic prevention team also entered together, in order to make the medical staff work better, the hotel not only provided the basic food and accommodation of the medical staff, but also specially transformed an area as an office area for the medical staff to use. At present, the hotel epidemic prevention team has a total of 16 medical staff, 4 supervisors, 4 security personnel, a total of 24 people, usually 8 medical staff on duty every day (shift system), 4 supervisors (has been on the job), 2 security personnel (shift system), medical staff can carry out appropriate activities in the cleaning area when they are not on duty, and usually eat takeaway, coffee drinks, etc. BTG Homeinn brands such as coffee are distributed free of charge to medical staff every day to bring warmth to epidemic prevention personnel.
In addition to hotel companies, tourism companies are also using their own resources to ensure supply.
Before the Shanghai Puxi screening began, the Spring and Autumn Group learned that the Changning District Federation of Trade Unions needed vehicles and a large number of volunteers to distribute vegetables to the community residents of ten towns in the district, so the general manager, product manager, sales staff, drivers of tourist cars and sightseeing buses and other personnel of Spring and Autumn Tourism immediately responded and threw themselves into the tense vegetable transportation.
Recently, Ctrip Car Rental and its supplier partners launched a campaign to provide car support. Front-line epidemic prevention agencies that need useful cars can provide car support services by adding Ctrip car rental car support WeChat id and providing relevant certification materials, and after the review is approved, Ctrip will provide car support services. The main service targets include epidemic prevention public servants, epidemic prevention medical workers, epidemic prevention volunteers, etc.
According to the person in charge of Ctrip Car Rental, in order to ensure the smooth development of this anti-epidemic support action, Ctrip Car Rental has begun preparations after the outbreak of the epidemic in Shanghai, and called on high-quality suppliers to participate in this action. Ctrip's car rental, car and local guide businesses are all involved in the event, and Ctrip will coordinate and dock according to the needs of frontline organizations in medium- and high-risk areas, and provide car and other service support with platform supplier partners.
"During the lockdown period, there is no need not to travel, but there are also medical staff and other special and urgent needs, we have also received relevant requests for help today, we will try our best to help to ensure the safety of epidemic prevention." Ctrip relevant personnel told the first financial reporter. It is understood that Ctrip requires all cooperative suppliers to strictly disinfect vehicles, and the workload of bicycle cleaning has increased several times compared with usual. Since the opening of the "Hand in Hand in The Fight against the Epidemic" campaign, the car rental platform has received many consultations, some residents want to get vehicles to transport patients at home, some people want to get support to deliver supplies, and the platform follows up and solves them one by one.