The snowflakes turned back and drifted all day. In the Yanqing area of the Beijing Winter Olympics, Zhang Zhihua cannot go home yet, and the earliest completion will not be until May.
During the Beijing Winter Olympics and Paralympic Winter Games, Zhang Zhihua served as the resident life service manager of Yanqing Winter Olympic Village, in charge of the athletes' accommodation, fitness, entertainment and other life services. At the Time of the Winter Olympics, more than 500 people in Yanqing Winter Olympic Village participated in these tasks, and they had to ensure the daily life of more than 1,200 athletes and team officials from 86 delegations.
On January 27, Yanqing Winter Olympic Village was officially opened. Photo by Xinhua News Agency reporter Zhang Chenlin
Since the end of November 2020, after going through the work of preparation, recruitment, and race time service, Zhang Zhihua bluntly said that it is not easy.
Since January 27 this year, delegations have arrived in Beijing one after another, and after completing the nucleic acid test at the airport, they directly stayed in the Winter Olympic Village. "When everyone comes together, our pressure will be great, and we can't relax at this time." Zhang Zhihua said, "Arriving at two or three o'clock in the middle of the night, we also have to guide them and make arrangements." ”
Many of the staff in the Winter Olympic Village come from five-star hotels and have experience in attending important events. In order to make the service have temperature, they did not choose the second-level protective equipment that looked "cold", but wore a specially designed "studio isolation suit". During the 53 days of work, they had to wear and take off their epidemic prevention equipment every day. In order to improve the quality of service, the staff also has pocket books and is always available to learn English. In addition, university student volunteers who know foreign languages are also trying their best to communicate with athletes and team officials to interpret the epidemic prevention and control policies to them.
"I think it is not easy for our staff to pay wisdom or hard work, and finally to be able to get the understanding and recognition of the delegations and to abide by our epidemic prevention policy." Zhang Zhihua said, "It really feels like a global village, as long as everyone serves and expresses with their hearts, they can cross borders and cross races." ”
Members of the Serbian delegation and volunteers take a group photo at the Yanqing Winter Olympic Village on January 31 Xinhua News Agency (Photo by Xiao Shaowen)
Although it passed the all-factor test, no one can guarantee that there will be no surprises during the race. "Once an athlete came into the room carrying a veneer and knocked off the fire sprinkler on the ceiling, and the water rushed out." Zhang Zhihua said, "At that time, it was more than 12 o'clock at night, while quickly assembling the staff, holding a mop broom or something, cleaning the water outside, while reporting the situation, contacting emergency repairs." ”
In addition to emergency repairs, it is also common to help athletes find clothes and mobile phones. If there is snow, clear the snow from the roads before the athletes go out.
The race was short-lived, and the preparations were even more difficult. Zhang Zhihua remembers that after coming to the Winter Olympic Village in February 2021, he was in front of a large construction site, the façade of the building had not been renovated, and some locations could not be corresponded to in the map. After the delivery in October, they carried out the cleaning of the wasteland, cleaning the floors, walls, etc. as clean as a hotel, and arranging tens of thousands of items such as more than 1,400 massage beds loved by athletes. In preparation for the Winter Paralympic Games, the height of beds, cabinets, crossbars, and drying racks must be readjusted, and barrier-free access must be checked.
"We have also conducted a special study on the charging problem of electric wheelchairs, the state has a policy, the battery can not be charged indoors, so we specially made a charging place at the entrance of the apartment building, and there are many such details."
From the opening of the village to the closure of the village, all staff and volunteers overcame the cold and overcame various emergencies, and The Yanqing Winter Olympic Village not only had "zero complaints" but also received thank-you letters from 61 delegations.
"Everyone is committed to the service guarantee, and everyone feels very honored." Zhang Zhihua said that it was the Spring Festival in China, "(Everyone) cut the window flowers, wrote the Blessing Characters, wrote the Spring Festival, and everyone was an ambassador to promote Chinese culture." ”
Members of the delegation display their own written Spring Festival League at Yanqing Winter Olympic Village Xinhua News Agency (Photo by Zheng Weibo)
Now in the working isolation stage, the staff should count and transfer the materials, and after the end of the isolation, they must go up the mountain to renovate the Winter Olympic Village, hand over the apartment to the owner unit, and then return to the Beijing Winter Olympic Organizing Committee to complete the finishing work.
Zhang Zhihua was previously engaged in sports special work in the Physical Health and Arts Department of the Beijing Municipal Education Commission, and coming to the Winter Olympic Village was a great challenge. Yanqing Winter Olympic Village has 39 business areas, and in the short term, it is necessary to open up all links and twist into a rope.
"The staff in various fields come from different positions, including cadres from colleges and universities, townships and towns, and employees of state-owned enterprises, and it is not easy to integrate everyone's ideas and working methods." Zhang Zhihua said, "It's a good exercise for me. Whether I return to the Education Committee or go to other positions in the future, I think this experience is very valuable. ”
Reporter | Ji Jiadong Shan Lei