With the rapid heating and continuous development of the online game business in recent years, the proportion of revenue generated is also growing at a rate of about 30% per year, of which the consumption of minors also accounts for a certain proportion. In the most prominent mobile game industry, even if the current regulatory authorities have issued various protection policies such as relevant juvenile anti-addiction systems and real-name authentication, uneven game companies deserve more attention to the specific implementation of their own in-game regulations.
Recently, a number of parents said that when querying their own consumption bill records, they found different degrees of "uninformed" consumer expenditure, the reason is because their children used their parents' mobile phones to play a game called "Original God", purchased a large number of game props, skins, etc., ranging from a few yuan or even thousands of yuan. Since minors do not have the concept of reasonable consumption of funds, parents as guardians believe that they have the right to recover the money from the game company. However, when a refund request was made, it encountered a series of situations such as the game company's "difficulty in finding customer service", "customer service prevarication", "difficulty in presenting evidence", "long time", "difficulty in refunding", etc., and the refund application was not responded to for a long time.
It is not difficult to find that the purchase behavior of adult accounts in the game will not be hindered by any substantial obstacles, there is no need for face recognition confirmation in the process, and the "secondary confirmation" will not be triggered after the consumption button is clicked, the overall operation is simple and easy to use, which is very conducive to minors using adult accounts to recharge and purchase games. Searching for "Miha Tour" on sina black cat complaints can be found that among the more than 2,000 complaints in Miha You, almost universal appeals are asked to return minors to recharge their consumption.
Like this unlimited juvenile large recharge consumption phenomenon has not disappeared, the previous industry's "big brother" Tencent game has been crowned by everyone "rely on primary school students to recharge to make money" name, before 2017 because of minors to buy large amounts of game props and parents complaints are not uncommon, Tencent as China's largest game company has also been criticized by public opinion from all walks of life.
Based on the above-mentioned questions, as of press time, Miha Tour has not responded.