"Wei Xiaoli" three car companies are definitely the vanguard of the new domestic car-making forces, of which Weilai is a big brother in this one, the development momentum in recent years is also very fierce, but whether the car company has a future depends on whether the product quality and brand service can be sustained, as far as the current situation is concerned, Weilai has not satisfied consumers at these two points, and even can be said to be unreasonable, which will only make consumers more and more cold. You should know that water can carry boats, and it can also overturn boats.
The seat design is unreasonable
Car owners have "wei you bend your waist"
Wei from June 2018 began to deliver ES8 models, June 2019 began to deliver ES6 models, it is reasonable to say that Weilai in terms of ergonomics should have been very mature, but unfortunately, Weilai brand ES8, ES6, EC6 models have been complained about because of unreasonable seat design.
Some ES6 car owners have said that since the purchase and use of the NIO ES6 performance version of the model, there have often been low back pain, and then more and more serious, after the hospital examination found that it is a lumbar disc herniation. There is an EC6 owner of the expression is more professional, he detailed the problems of the Weilai seat, such as the front and back of the seat cushion high and low will cause pressure on the thighs, the seat back without shoulder support and the headrest is too convex to cause a "shrimp sitting posture", and the seat centerline is not aligned with the steering wheel, resulting in the need to sit on the side of the car.
Because there are many car owners with waist problems, many users think that this is a design defect, and these users spontaneously set up a group to defend their rights, when the number of people in the group even exceeded 2,000 people, and the group name was called "Wei You Bend waist". In this regard, Weilai believes that there is a difference in personal body shape, and resolutely denies that this is a design defect, but in order to prevent further fermentation of the situation, Weilai held a personalized plan communication meeting for seat comfort experience, and the communication result was to adjust the seat, mainly including seat basin angle adjustment, backrest angle adjustment, seat softness, headrest adjustment, etc., but these adjustments are not free, ES8 models if you want to make a full set of adjustments Need to cost a total of 2800 yuan, ES6 and EC6 full adjustments need 3000 yuan. This is the defect in the manufacturer's design, but in the end, it also needs users to pay extra money to upgrade, Weilai Is not obviously bullying users?
The accelerator pedal breaks for no reason
The customer service response left speechless
In August 2021, a WEILAI car owner posted in the Weilai community that the accelerated pedal of the vehicle he was driving broke during driving. The original text of the owner's post is: I am really speechless, driving for so many years, I can actually experience the throttle folding, the rescue also asked if it was loose, told the folded customer service and let me go to the store to check.
Judging from the photos circulating online, the accelerator pedal breaks directly from above, leaving the rest inside the protective cover. First of all, the birth of the automobile industry has a history of more than a hundred years, and the pedal as an important part of the car is absolutely not any problem, if it is an accelerator pedal is fine, in case the brake pedal breaks during driving? Does WEILAI really regard the user's life as a mustard? Secondly, knowing that the vehicle acceleration pedal is broken, Weilai's customer service also requires the owner to drive the car to the store to check, is the owner going to use his mind to accelerate the vehicle? Can't Weilai's 4S store find a trailer to help the owner transport the car to the store? It seems that the service of the new car-making forces is also very general.
In fact, the accelerator pedal of the vehicle will indeed have a fracture induction groove, so that it can automatically break in the event of a collision of the vehicle, so as not to cause intrusion damage to the driver's leg space. Although the force that the fracture induction groove can withstand is weak, it also needs the instantaneous impact force to reach a certain threshold to break, if there is a fracture during normal driving, it means that there is a big problem with its material or design, which is unexplainable.
Weilai Li Bin asked in his soul
Why do people buy fuel trucks?
As the CEO of a car company, you must not casually make inappropriate remarks in public, such as at the launch of The NEW MID-size sedan ET5 of Weilai, Li Bin said: "I don't understand at all, why are there still people buying oil cars now?" What good is the gas truck except that it can smell a little gasoline? At the same time, he also said that "those who have charging anxiety are basically the hearts of gasoline car users to operate electric vehicles." ”
Since Li Bin can't understand "why are there still people buying oil trucks", then Uncle Che will help Li Bin to answer it, because in the case that the family can only allow one car, the tram has greater limitations. With the improvement of residents' living standards, cars no longer exist only as means of transportation, but more importantly, they can carry users to chase poetry and ideals in distant places, so can electric vehicles still be used in Mohe in winter? Is it possible to cross the no-man's land of Coco Siri? In addition, at the charging station in the highway service area during the holidays, the news that the owners of pure electric vehicles have fought hard in order to grab the charging pile Has Li Bin never seen it? Can car companies that have never understood the market demand really build good cars?
Uncle Che summed up
Just as the so-called gold is not complete, no one is perfect, nothing in this world is perfect, which car brand products can not have a little problem? But the problem is what the official attitude is like after the vehicle has a problem, but Weilai obviously does not reflect the responsibility of the big brand in the two things of "unreasonable seat design" and "acceleration pedal break", such a service attitude will inevitably reduce the trust of consumers over time, then Li Bin may no longer struggle with why everyone buys a fuel car, but "can't figure it out, why doesn't anyone buy Weilai now?" ”