The "U-Driving" fuel coupon cannot be used, and the refund has not been received for nearly two years.
Mr. Liu began to use the "U-Driving Line" oil coupon in 2018, starting in May 2020, the oil coupon purchased in the U-Driving Line could not be used normally, when the Shaanxi Wanshengda Information Technology Co., Ltd., to which the U-Driving Line belonged, said that it was a system maintenance upgrade, and after that the oil coupon was still unusable, but he chose to refund, but from June 2020 to the present, the cost has not been refunded, and many complaints have not been successful.
The Huashang Daily reporter saw in the screenshot provided by Mr. Liu that the order information showed that the 1500 yuan refueling coupon and the 500 yuan refueling coupon were in the "refund", "because the previous preferential treatment of the excellent driving line was large, and it can also deal with traffic violations to pay fines, and many car owners have purchased the fuel coupons of the excellent driving line." Mr. Liu said.
For the electronic fuel coupons sold on the WeChat public platform of "U-Drive" cannot be used normally and it is difficult to refund, the all media of China Commercial Daily have continued to pay attention to the report in 2020. For the situation that the oil coupons could not be used normally at that time, the company had newly developed a small program of "preferential oil purchase" to solve it, but the effect was not ideal.
On February 15, the reporter opened the "YouchaoXing" WeChat Mini Program, clicked on the "Preferential Oil Purchase", and the home page announcement stated that "due to the problem of the Preferential Oil Purchase System during the docking and debugging of the new and old systems, the oil purchase system cannot be purchased and used... The platform has added special personnel to work overtime to check the online refund form. The reporter called the customer service telephone, the staff said that the current company's oil coupon business has been suspended, refund to customers every day, due to the large amount of orders, when can be fully refunded at present has not received the company's notice, has not received a refund of customers can call the customer service hotline, the staff will carry out a reminder.
The reporter contacted the Market Supervision Bureau of Beilin District of Xi'an City, and the staff said that the company did not close its doors and collapsed, and the fees were also being refunded, and the company would continue to urge the company to refund the users as soon as possible in order. (China Business Daily)