On February 14, on the 23rd day of the opening of the athletes' line in Beijing Winter Olympic Village, the B2 team of the Beijing Bus Group's Beijing Division bus team received a meaningful email from the Norwegian Olympic and Paralympic Committee.
The content of the email is as follows -
Dear Beijing Bus Group,
On behalf of the Norwegian Olympic and Paralympic Committee, we would like to thank you for the excellent service you provided to us during the 24th Winter Olympic Games in Beijing.
Our travel needs are fully met. Your buses always get our delegation members to their destinations on time.
Your staff were very friendly and helpful and welcomed us every day with a smile.
Thank you for your attentive service for a wonderful time and for making this event so memorable.
Best wishes!
Leader of the Beijing Olympic Village of the Norwegian Olympic and Paralympic Committee
The reporter learned from the B2 team of the Beijing Division Bus Team that since the opening of the Athletes' Shuttle Bus in Beijing Winter Olympic Village on January 23, in 23 days, 7 lines have accumulated 8637 departures, and the punctual departure rate has always remained 100%. Behind this, it is inseparable from accurate, meticulous and professional transportation support work.
In order to ensure that the athletes' line transportation task is foolproof, the B2 team strives for excellence, formulates a scientific and reasonable operation plan and safeguard measures, sets up motorized spare vehicles in Beijing Winter Olympic Village, Winter Olympic Village East Bus Station and 6 competition venues in Beijing, and adjusts the number of motorized spare vehicles at any time according to the event situation. Standardize the operation process, and clearly put forward the four principles of "punctual departure", "punctual arrival", "safe driving" and "warm service" for drivers.
At the same time, the venue and station dispatchers are required to strictly implement the three norms, that is, to achieve "constant communication" - timely maintenance of communication with the team dispatch center, station dispatchers, on-site dispatchers and drivers; "check in place" - check whether the driver and vehicle are in place at the designated place according to the designated time, "diligent observation" - always pay attention to changes in passenger flow, timely dispatch motorized vehicles, so that the car is dispatched on time, full of people, and strictly control the full load rate.
Special ability to endure hardships, special ability to fight, special ability to dedicate, is the glorious tradition inherited and carried forward by Beijing bus people in the transportation guarantee of major events. In their ordinary jobs, they added color to the Beijing Winter Olympics and showed the professional style of Beijing bus people to the world.
Source Beijing Daily Client | Reporter Sun Hongyang
Edited by Kuang Feng
Process Editor Liu Weili